From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Professional and no BS. Payoneer is great I really dont want to write 100. Characters to leave a review
I have applied for the account and its been a week its still not verified yet.
I have never seen such a slow service. I given them the id card pictures even they are still not replying me they are worst service providers. I am dissappointed payoneer.
Te service was good/ Service was good/te service was good/ Service was good/te service was good/ Service was good/te service was good/ Service was good
Nice and easy to use the payo. And I'm happy to put one of my account here... I can to resolve very quickly every problem what I don't understand
Great D. Condrea
Thanks
It was a very good experience and the information was brought across so understandable. The agent made sure I was comfortable before I came off the phone
All questions were answered and I was reassured everything would be handled she was patient and also kind... Leah was great.
Troy was quite helpful and I wish I spoke to an equally informed and a professional.on 16th July.
I however feel very distressed because when i called on 16th July, as soon as the ATM machine failed to dispense the cash ($900), the Business Relationship Manager at Kenya Commercial Bank Thika Road Mall Branch advised me to call Payoneer to advise them of what had happened. I called immediately and was assured that the full amount will be credited back to my Payoneer Card by last week Friday 20th July.
I called Payooner this afternoon after realising that i didn't have any money in my account. This has caused me a lot of distress as I need that cash so desperately. I got bank loan whose standing order is going through this 24th July, tomorrow.
I feel extremely frustrated and I wish the person I spoke to on 16th gave me correct information. Please help me resolve this matter urgently and I get the cash.
Regina
I like and the speed in dealing with problems. The problem with password make me nervous. I need end it
I have been a customer for almost 3 years now and all I can say for now is I never had problems with the platform.
A very good and helpful customer service, the lady I spoke to was very polite and went extream to answer my querries
I did not use it yet I will see in the future how it works - talk to me in a month time- want to me to say that your system is nudging me too much
Payoneer is the best bangking system all over the world. Because is security is very likefull. I'm a newcomer of payonner with freelancing life. Recently I'm joint legiit.com online freelancing marketplace. This market place was payment method is only paypal. Then I link my payoneer account to paypal for transfer balance. When Link my payoneer account, this time I'm confirm and send money to my payonner account. Then I received mail for Global payment verification. This time I call payoneer representative, He asked me and i'm going step step complete his direction, First he tell me, you go to uploaded option, click and upload your document. Then I uploaded My passport and complete questionnaires from his total direction. I asked him, my account is save for received payment? He tell me, no. Because You add your paypal personal. So please unlink your account. At time speedy login my paypal account, then i removed this.
After days, I saw my account is block. I confused!
Today my new representative highly remanded for me to my account resolve.
They told me to send in my screen of a transaction, I sent but no one ever said anything, this is not good service if its money we are dealing with
Fast and very polite resolved my problem in no time. What took the longest time was the wait on the phone.It was not that long.
Good experience
Very easy to talk with you
Good customers service fast help
Good bank
Easy to use and solve problems
Secure money
First of all i must admitt that i'm surprised how your employees are kind and polite. I thought that solvetion of my problem would be much harder. I'm very thankfull because you help me to solve my problem so fast.
I love payoneer support very very fast response and solved my issue:)
Love Payoneer and love support
Thank you.
The Customer service rep heloped me to understand what I needed to know.
She knew her information and that's the most important when trying to help someone.
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