From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very professional and accurate. Polite and relatively quick. The problem unfortunately continues though. Thank you.
A complete joke - we have had nothing but issues since we started using them for Amazon global payments. They make themselves out to be a bank, but either lose your payments or make it impossible to do a withdrawal to your bank. Stay away from this company!
I'm a new customer, so I needed some help to understand how to work with Payoneer and everything explained to me very simply.
Very recommend.
1-2 days for the money to clear and be available in payoneer then 3-5 days to move it to your bank. That means a week to get paid. PayPal is instant.
It was smooth, fast and helped me to know what i need to know. I wanted to know about my pending transactions, and the representative helped me to know if my order refund is coming or not.
Thanks for helping and easy contact, and so easy set up I am so happy for choose payooner, I will advise everyone for payooner
I am happy with that customer services is very nice i will love to say to other to use payoneer so overall is good and i hope my problem is solve very quick thank you payoneer form my side thank you again
I found out what the problem was with my account, he was fast and polite. I am waiting for an email of my approval
Very fast and managed to fix all the issues I had with my account immediately! Strongly reccomend and will sure use in future!
I'm facing login issue from yesterday it still resolved. I sent many emails and calls but not solved this issue.
The agent was very helpful and assisted me with exactly what I was expecting. Overall very much happy with the service.
Just now I opened the account, excellent customer service and very quick, professional response...
I am an international customer of Payoneer and without Payoneer, I could not do certain business outside of my country. Thanks to payoneer my headaches are gone.
My experience is good & fast response I think my debit card will received ASAP! My payment is still not received please send it...
Payment transfers are repeatedly delayed. When the same is reported, then sending the transaction confirmation advise is also delayed.
There is a constant worry about whether I will get my money or not.
I was having issue that my payment is not showing up in my account but she told that it will take minimum 1 to 2 business days. Although someone else told me that, payment will show up right away into your account.
Great job and my issue was promptly resolved, Claire who helped me was really friendly and helpful. Other companies should take notice and follow
I ordered my prepaid card a month back. It was supposed to be arrived on 22nd August as it was the last day they estimated. But I have not got any sound from them pertaining this. I called their customer service. Though it took a lot of my bucks via phone call as I am from outside US. Trying to be funny lol! :D But its actually worth calling them. I found them very helpful & gentle. They actually care for you & are on their way to fix my issue immediately. Cant recommend them enough!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members