business logo of Payoneer

PayoneerReviews 9,935

4.4

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


payoneer.com
Founded in 2005
+234
How would you rate Payoneer?
grey star
grey star
grey star
grey star
grey star

Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
451
value
401
shipping
272
returns
265
quality
388
This company responds to reviews on average within 3 days

Instant Feedback

1 review
California
1 review
0 helpful votes
Follow Mishelle W.
Unfollow Mishelle W.
Send Message
Share Review
Report Review

Excellent Service Provided!
September 6, 2018

Had to upload some documents and the customer service provided was excellent. They walked me through the process and ensured that all information was correct and accurate.

Date of experience: September 3, 2018
Serbia
1 review
0 helpful votes
Follow Dusan B.
Unfollow Dusan B.
Send Message
Share Review
Report Review

One word - AWESOME!
September 6, 2018

The service is precise, great and always on time! The customer support is very professional and always extremely helpful.

Date of experience: September 3, 2018
Pakistan
1 review
0 helpful votes
Follow Muhammad U.
Unfollow Muhammad U.
Send Message
Share Review
Report Review

Most reliable way to discuss
September 6, 2018

All the staff is good and coprative. They gide me well. And do work in rules and regulation. I like it very much.

Date of experience: September 3, 2018
Morocco
1 review
0 helpful votes
Follow Ahmed H.
Unfollow Ahmed H.
Send Message
Share Review
Report Review

Excellent
September 6, 2018

Excellent service, and very polite sttaf, thank you Joyce for your excellent service and for being so kind

Date of experience: September 3, 2018
Florida
2 reviews
0 helpful votes
Follow Ronda D.
Unfollow Ronda D.
Send Message
Share Review
Report Review

Very helpful
September 6, 2018

I had some questions about an email. The rep was very helpful and understanding. He walked me through the process and helped resolve the problem quickly.

Date of experience: September 3, 2018
Peru
1 review
0 helpful votes
Follow Juan P.
Unfollow Juan P.
Send Message
Share Review
Report Review

To get my funds released, I needed to complete a simple online form. Customer support gave me a couple of instructions to proceed with, but we finally found out that the problem wasn't on my end, but it was rather a system glitch. I was even suggested to send the form on an email to speed things up. The issue was solved in less than one hour!

Date of experience: September 3, 2018
NL
1 review
0 helpful votes
Follow Alfredo R.
Unfollow Alfredo R.
Send Message
Share Review
Report Review

Excellent service
September 6, 2018

I enjoy working with Payoneer and I would recommend their service to other people. At this moment, I have nothing but good experiences with them.

Date of experience: September 3, 2018
Kazakhstan
1 review
0 helpful votes
Follow Perizat D.
Unfollow Perizat D.
Send Message
Share Review
Report Review

Excelenet service
September 5, 2018

I was very much satisfied by the service ive recieved, it was veey informative, polite, professional. Thank u

Date of experience: September 3, 2018
Serbia
1 review
0 helpful votes
Follow ljubisa s.
Unfollow ljubisa s.
Send Message
Share Review
Report Review

Perfect
September 5, 2018

Thank you to payonir you are the best servise.
I. m very happy with payonir and castomer servise. You ar the numero 1 for servise thanks again

Date of experience: September 3, 2018
Czechia
1 review
0 helpful votes
Follow Garth W.
Unfollow Garth W.
Send Message
Share Review
Report Review

Bank transfers take one day, two at the most. Customer service is fast and professional. Cash at any auto-teller. Send money to friends with Payoneer. Great.

Date of experience: September 3, 2018
Morocco
1 review
1 helpful vote
Follow Jalal M.
Unfollow Jalal M.
Send Message
Share Review
Report Review

Smart Scam
September 5, 2018

They block your account for no reason and hold your money for a very long time probably to make interest from it they tell you that they do that for security reasons but they never answer or tell you the reason

Date of experience: September 3, 2018
Morocco
1 review
0 helpful votes
Follow MESKI S.
Unfollow MESKI S.
Send Message
Share Review
Report Review

Likely
September 4, 2018

Very good service with likely customer service, i like and recommend this bank account thank you for your service.

Date of experience: September 2, 2018
California
1 review
0 helpful votes
Follow Davifd S.
Unfollow Davifd S.
Send Message
Share Review
Report Review

Awesome Service!
September 2, 2018

I have been doing Business with Payoneer for Years now. Great way to increase your overall Business Growth. I love their services.

Date of experience: August 31, 2018
Pakistan
1 review
0 helpful votes
Follow Abdul R.
Unfollow Abdul R.
Send Message
Share Review
Report Review

Great Service
September 2, 2018

Best payment method in the world fast and easy And Exchange rate is good highly recommended...

Date of experience: August 31, 2018
Georgia
1 review
0 helpful votes
Follow mohanad f.
Unfollow mohanad f.
Send Message
Share Review
Report Review

Good
September 2, 2018

The customer service is very helpful I had a problem with receiving the other part of the payment and I waited a lot because there's something wrong with my address but I didn't know that and when I called Payoneer customer services they helped me to receive the second part of my payment

Date of experience: August 31, 2018
Tennessee
1 review
0 helpful votes
Follow Shelia E.
Unfollow Shelia E.
Send Message
Share Review
Report Review

Great Customer Service
September 2, 2018

I received excellent customer service from Payoneer! The concerns and questions I had were fully answered and explained, plus it was done in a very reasonable amount of time.

Date of experience: August 31, 2018
Panama
1 review
0 helpful votes
Follow Katrina U.
Unfollow Katrina U.
Send Message
Share Review
Report Review

Perfect
September 2, 2018

Its a good customer service, the agent that they got there are very polite and provide you always with the correct info.

Date of experience: August 31, 2018
Kenya
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Send Message
Share Review
Report Review

I lost my cards, gave them a call and within no time, they responded and before you know it am getting new cards free of charge. This is the true essence of knowing your job and being swift to deliver.

Date of experience: August 31, 2018
Spain
1 review
0 helpful votes
Follow Natalia D.
Unfollow Natalia D.
Send Message
Share Review
Report Review

Excellent service
September 2, 2018

First time client with Payoneer and very impressed with their customer service and security. Transactions were fast and when I had an issue I called their customer service and was attended to by an excellent and professional staffer.

Date of experience: August 31, 2018
Morocco
1 review
0 helpful votes
Follow Amina B.
Unfollow Amina B.
Send Message
Share Review
Report Review

Excellent service
September 2, 2018

Each time I call the Payoneer I feel satisfied with their support and help to solve my problem. Good luck to all the members, many thanks to you.

Date of experience: August 31, 2018