Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Had to upload some documents and the customer service provided was excellent. They walked me through the process and ensured that all information was correct and accurate.
The service is precise, great and always on time! The customer support is very professional and always extremely helpful.
All the staff is good and coprative. They gide me well. And do work in rules and regulation. I like it very much.
I had some questions about an email. The rep was very helpful and understanding. He walked me through the process and helped resolve the problem quickly.
To get my funds released, I needed to complete a simple online form. Customer support gave me a couple of instructions to proceed with, but we finally found out that the problem wasn't on my end, but it was rather a system glitch. I was even suggested to send the form on an email to speed things up. The issue was solved in less than one hour!
I enjoy working with Payoneer and I would recommend their service to other people. At this moment, I have nothing but good experiences with them.
I was very much satisfied by the service ive recieved, it was veey informative, polite, professional. Thank u
Thank you to payonir you are the best servise.
I. m very happy with payonir and castomer servise. You ar the numero 1 for servise thanks again
Bank transfers take one day, two at the most. Customer service is fast and professional. Cash at any auto-teller. Send money to friends with Payoneer. Great.
They block your account for no reason and hold your money for a very long time probably to make interest from it they tell you that they do that for security reasons but they never answer or tell you the reason
I have been doing Business with Payoneer for Years now. Great way to increase your overall Business Growth. I love their services.
Best payment method in the world fast and easy And Exchange rate is good highly recommended...
The customer service is very helpful I had a problem with receiving the other part of the payment and I waited a lot because there's something wrong with my address but I didn't know that and when I called Payoneer customer services they helped me to receive the second part of my payment
I received excellent customer service from Payoneer! The concerns and questions I had were fully answered and explained, plus it was done in a very reasonable amount of time.
Its a good customer service, the agent that they got there are very polite and provide you always with the correct info.
I lost my cards, gave them a call and within no time, they responded and before you know it am getting new cards free of charge. This is the true essence of knowing your job and being swift to deliver.
First time client with Payoneer and very impressed with their customer service and security. Transactions were fast and when I had an issue I called their customer service and was attended to by an excellent and professional staffer.
Each time I call the Payoneer I feel satisfied with their support and help to solve my problem. Good luck to all the members, many thanks to you.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.