From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Good support and many services that can help people to grow up their business.
I will convince my clients to use payoneer as payment methods
Services are great. I have no reason to doubt. This guys are doing a good job. Each time i use the GPS Method or the Card method. I get answer immediately. I highly recommend them to anyone out there. THANKS
The service provided by Payoneer is pretty nice, with relatively low fees. However, the site's structure is a bit hard to understand, and you can get lost in it. I could say it's not intuitive at all. The customer support portal is provided by custhelp.com, which makes it very buggy and not user-friendly. The waiting times for the live chat support are ridiculous. (2 hours)
The customer service does take the time to listen all the issues, and tries the best to reach the conclusion. I was satisfied with the customer care service, but payoneer websites and campaigns need to be more informative and specified. I was rewarded with an amount and was told I'd get the reward once I get paid through payoneer. That was what the website said. Taking back the reward because it expired does not make any sense to me.
The service is very excellent when i asked for assistance that my ATM PIN Code was forgotten. Thank you very much
Yo soy Marisol y califico el trato por lo meno a mí la chica gue me atendio fues fantatica guiero gue sienpre fuera ella total mente Calida y confiansa y Segura en todo momentos grasia
They understand my words very fast, best experience, would recommend everyone. Thank you payoneer, thank you so much. Love from Bangladesh
Very convenient mode of payment for freelancers like me. The exchange rate is also better than the other.
LA MEJOR FORMA DE RECIBIR PAGOS DE TODO EL MUNDO, A TRAVÉS DE PAYONEER, DE FORMA SEGURA, SENCILLA Y VERSATIL.
Would appear to be easy at first but it get complicated trying to active it and in my case required 3/4 phone calls
Quickly responded, extra polite and very helpful. They find simple and correct solutions to resolve your problems.
Im very happy to contact Payoneer, i use it every day, quick answer, Good Quality Customer service! Highly recommended!
A+++++
The representative was polite and very clear about the information. Been a smooth ride. Took me only 2 minutes to solve an issue that would have been a wreck if support wasnt, you know, supportive.
Best experience ever. However, verification and other security checks should be done once someone has transacted. Holding someone's funds until he or she does the verification is quite inconveniencing.
Excellent customer service. Excellent customer service. Excellent customer service. Excellent customer service. Excellent customer service.
I am appreciated for the quick connection. But I couldn't solve the problem on the phone. I need a response from technical stuff. Anyway, thank you for the phone service.
I get better service in this site. I use it since long time and I am satisfied for this service. Thanks
Buena informacion de parte decraul muy atenyo me alludo mucho pero lamentablemente necesito volver hablar mañana
Had to upload some documents and the customer service provided was excellent. They walked me through the process and ensured that all information was correct and accurate.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members