From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I had encountered a problem that gave me a huge headache and I called the customer service for help. They helped me and solve my problem just as I asked. Sometimes having someone assist you and do their job well is one of the great satisfactions of life.
It was very hard for me to describe my issue in english because i am from pakistan and i cant speek english fluently moreover my issue is still not resolved
Their customer support is really great. They really care and solve any issue. Thanks a lot.
The solution was " We will send you an email and you need to reply and follow instructions".
The email didn't contain any instructions but a request to reply with my question again
I thought that my problem would be solved instantly like it is done by any call center.
He was polite and understood my request very well, So thank you
It was an amazing experience on Payoneer, I have received my payments from freelancing within No Time and their customer support centre is just amazing, They are polite and solved my problems within No Time
I got the solution within a few minutes. I love how fast the customer service takes the action to solve the issue.
Payoneer has been a blessing and I will forever be thankful to the team and all your efforts! I think they don't know how much it means to us users and how many career opportunities it offers us! I live in Cape Verde and thanks to Payoneer I have enhanced my network of Clients outside of Cape Verde, in this times of covid I don't need to go outside for work, I was able to move into my own apartment in 2 years and I learn and become more mature day after day! I respect you guys today even more, given all obstacles you faced recently and how you successfully overcame them! I am proud and thankful to be part of the Payoneer community!
I loved the way how Gabriel assisted this account, he understood my situation
Support is nothing because of no help. 2 months in hell, dealing with this company.
Nothing can be done properly or on time.
Very, very bad experience. The worst experience ever.
I contacted customer support and they respond very quickly and resolve my issue on a single call. Thank you so much.
Erick is very nice professional and he deserve 10 stars I love him.
That call in my 1st call support is very good person. She is very helpful and humble.
I am using Payoneer for many years & I found it's very helpful for my freelancing plus business both life. Thank you guys for this kinds of great services.
It's a great service and experience plus customer service is A1.
Listen my problem very carefully that's great.
But still waiting for my payment.!
My service is very good, and I am satisfied.
I call two time and payoneer have good response.
But he delay the mail response.
Thanks...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members