From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I needed help and the representative made everything to help me and delivered the solution Thank You.
I got supporter in short time. He/she explained me everything very clear, provide me new link for upload immediately and waiting for me to upload new pdf document.
Everything is great.
My card expired Oct. 1st. I ordered my first card in July. It never came. I called and they said they would ship it for free through DHL. A week later, no tracking number. I called, and the guy said he forgot to order it. So, they would order it again, this was Sept. 23rd through DHL, I get a tracking number 3 days later, it was through registered mail. This happened two more times, and today is the 9th of October. I can't get any money.
I really have little experience with Payoneer. I am yet going through registration process to have my account approved. However, with my few interactions with customer care. I have always been satisfied with the way and manner I have been handled. Very polite and nice people, and always ready to assist to have my issue resolved. Customer care deserves recommendation.
Amazing. Excellent customer service over the phone. Reliable and secure.
Bad experience, very unprofessional for such a global company as Payoneer. I have been receiving payments through Payoneer for a long time and so far there have been no problems, this is the first time that Payoneer keeps money without an answer. I only received automatic responses to emails that make no sense. Today, after many attempts to get in touch with you by e-mail, I received certain information via telephone conversation (the girl was very kind). So I don't have a positive opinion until I see if the problem will be solved and in what time frame.
I love Payoneer Customer Service. Very polite and professional staff. I liked to talk and they even ask for any help other than our regarding issues. I love you Payoneer for providing this helpful and beautiful service. Thanks again for resolving my issue regarding Master Card.
Thanks Again!
Thank you, I got worried but as what the agent said I should wait the money to land to my local bank account today.
In a world where online businesses don't want to deal with phone calls, I'm always glad to have professionals helping me every time I call Payoneer.
After 5-7 business days I have not received any email if my account was verified. Called customer service and it was handled very well. My issue was resolved real-time. Great customer service! Good job. Keep it up!
My agent was very helpful and fast. I recommend payoneer yo everyone
I was able to get my issue resolved in minutes. The representative was very professional.
I got what I need. That's why I like Payoneer very much.
My experience is nice because I like thi and my experience very very nice
Credit card does not work well. And I did not know how to inform you. After a few hours I found the phone to call.
The one thing I love about Payoneer is their extra fast Customer Care. They're fast at resolving any issues you have.
I recommend Payoneer 100%. Fast transaction payment.
About Verification Center, I have sent some documents to get approved but I am not sure If the document will get approved or not because I do not know what kind of document to match the need so If I can see the example that will help me understand more. And about the name of bank account limited is 35 letters but my bank account's name is more than that.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members