About the Business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Wonderful experience, Such a professional platform
Joan- the customer rep who took my call and issues regarding my account is very helpful and patient with my rants about my document problem. We are in a very extraordinary situation where getting important documents is really challenging. I am very happy that we were able to resolve my account verification problem with your team's consideration. Really appreciate it!
The customer service girls were very helpful. My issue regarding the verification of my documents was solved very fast and accurate.
Payoneer team are always prompt in responding to concerns and issues with the payment services. I was handled politely and with a lot of professionalism
I called the Payoneer customer service when my payment was pending for three weeks. The response was instant and my issue was resolved. I checked and the money had reflected in my account instantly. Thank You for the great service.
As a freelancer I am using payoneer. But I have tried so many times to approve my documents. But It's not approved because of my documents are in Bangali language. They are taking long time checking after that they are rejecting showing any issue. I am tired uploading documents.
I think you should increase your members in approval department from all countries.
Thanks
I am Very much Satisfied with overall Experience with payoneer but faced Some issue for Cardholders Address verification. Payoneer should Work to Do this verification process Faster.
Payoneer asking for photo ID that issued by our government. But my NID name have MD. On 1st another hand my payoneer name without MD. So, I tell everything about that, thought my account is verified before by my passport. They ask me to submit and the will take care. Thank you.
Couple of months ago I was so disappointed of Payoneer, but I have to give u guys the credit that u all deserve, as I've certainly noticed your hard work in terms of card functionality and customer care professionalism... kudos 2 u... but don't lay back please. Keep working this way and even better if you can..
I am so much happy with customer support. Really appreciate it.
Excellent service no complaining good good service
I have a very fascinating experience with Payoneer to resolve my Billing Issue. Initially, I was bit angry about the delay and cancel payment but Payoneer customer support team resolved my issue when I talked with them. I really appreciate their professional and cordial response. I hope Payoneer will continue such support to all other account holders and fix their problem.
I've been using Payoneer for 3 years now and I'm so happy with their services. Good job, Payoneer!
Fantastic! An excellent customer service support... thank you so managing my account and helping my businesses at large
All issue has been resolved by the agent how assist me
Very satisfied. Fast and helpful rep was very responsive and understood my needs.
My payment issue was resolved within minutes. Awesome customer service by Payoneer
It was very smooth, straight to the point.
And that gives me a great feeling as she really looking for solutions to my case.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members