About the Business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I provided all sorts of documents just to prove who I am and only got partial resolution. My issue is still not resolved as yet. I called every couple days for an update only to hear my info was not approved and I need to add something else eg of what I added Drivers license, letter through the post etc.
It has been two years that Haven't use Payoneer I was lost on how to navigate the portal forgot how to send vouchers and some interface are very new to me, I really thought that my account is already close that I need to go through the process again but I'm so glad that it's not. I was helped by Wendy and she was so very helpful and very patient to walk me through to the new portal interface. Good thing I still have a Payoneer account I can get out from other platforms that charges me so much of fees!
Not bad for a first-timer who has never used this. I would recommend anyone to try it out!
Customer care is very polite and gives outstanding services.
I needed to call numerous times In order to get my card, every time I called representatives were telling me that I need to wait. And I submitted all needed, but only after I asked for the supervisor, issue was resolved. You need to make approval protocol better and don't wait for your customers loose their patience and call a lot of times get things done
Payoneer has been a great and efficient way to receive payment from around the world. Kudos
Basta salamat KUYANG MABAET galing mo po. Sana ganyan lahat hindi masunget XD
Payoneer was very helpful and answered all of my questions! They were also very quick with a response.
My payoneer account got locked. Even i have given right information
Wonderful experience i appreciate how I get my funds on time. I will always use your services
Great the service is very nice and question was very good and i am happy to give answer.
Can't describe. Just one thing to say, The agent was very polite.
I had an extremely bad experience with them, It's easy for them to accept your payment but releasing your funds they will come up with all sorts of verification, may while your money is with them.
I need you ask me for all the documentation/information needed at once, so I can avoid waiting for my payments to be released.
Hello,
I have used the prepaid card of payoneer for more than 4 yeras now and I never have a problem. The customer support is high quality.
Rea was great she did her very best to assist me she even called me back and give all the time needed to upload the document that was needed, hope you all the best
Wonderful experience, Such a professional platform
Joan- the customer rep who took my call and issues regarding my account is very helpful and patient with my rants about my document problem. We are in a very extraordinary situation where getting important documents is really challenging. I am very happy that we were able to resolve my account verification problem with your team's consideration. Really appreciate it!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members