About the Business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have send several messages for payoneer customer care to help me resolve but my transfer still pending and already deduct payment in my payoneer account and still showing pending on my side and the receiver side also and I have complained send several mail for help it's over a week still pending but I was ask to contact the receiver to fill some details
Thats Customer care person was so helpful and she did her job professionally. I am very happy.
I had a problem and, you resolved it very quickly.
I'm not able to verify my identity and my payment is still pending.
Great results fast he assisted my problem while on the phone at once I got my payment.
I've been using payoneer for 7 years now and these guys have grown more and more efficient with time. This is partly due to their infrastructure, way of handling issues, and a professional customer care service. Here's wishing 70 more years (provided I live that long) with you guys.
A great one I call them to help add new features to my account and respond to me very quickly
My experience with Payoneer has been amazing. I've been using Payoneer for more than a year... Incase any problem, immediate reply and actions are taken. Amazing service
I've been using Payoneer services for about 3 years. Till now I didn't face any problem. I always have excellent service with Payoneer.
Currently waiting for the account to return to activity
Beyond that
The service was courteous and patient.
Excellent service
Trying to open an account with them for more than 1 month... this is a juke.
It was great experience to contact with you. So nice and kind communication with customers
I've requested a receiving account and they said they'll give me that in 5 days but they didn't,
Now i contacted them again and they're saying we'll give you within 24 hrs let's see what happens next
Great help and great service, the customer care agent was very helpful
Loved the person in the customer care. Wonderful person. Helped a lot
The service is good and customer service very efficient.
I provided all sorts of documents just to prove who I am and only got partial resolution. My issue is still not resolved as yet. I called every couple days for an update only to hear my info was not approved and I need to add something else eg of what I added Drivers license, letter through the post etc.
It has been two years that Haven't use Payoneer I was lost on how to navigate the portal forgot how to send vouchers and some interface are very new to me, I really thought that my account is already close that I need to go through the process again but I'm so glad that it's not. I was helped by Wendy and she was so very helpful and very patient to walk me through to the new portal interface. Good thing I still have a Payoneer account I can get out from other platforms that charges me so much of fees!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members