About the Business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very convenient and professional service, excellent customer service as well i enjoy to work with them.
My experience with Payoneer is great, very swift and professional. I have used the platform a couple of times and will continue to use it. Payoneer is awesome.
It's a superb experience with her. I think we solved our problem as soon as possible.
Many thanks for fast solution of my problem, professional behavior even my english is not perfect, everything was very good and easy for me to understand.
As my personal experience fiverr is very trustable. The security system of payoneer i Like the most.
I am satisfied with the customer service handling my requests very quickly.
I am very disappointed to experience this Pending payment on my account. Please resolve this ASAP.
Issue solved by customer service...
I need more help from you and will be glad if my request was granted...
I need your personal WhatsApp line
Excellent. Easy to use. Always resolve issues quickly. They were very proactive in reacting to a major issue caused by a 3rd party credit card provider recently. I was well impressed with their response and this experience made me an even more loyal customer.
The Agent is so good. She can understand problem very quickly and best try to solve that issue
Excellent service for freelancer and they solve the freelance payments issues for especially in Bangladesh as there is no PayPal option as well. So we have only one Payoneer payment option from our clients and marketplace. It's always doing great and I'm absolutely a happy customer at Payoneer.
Too much fast and reliable Support. I got my answer within a few minutes
I have a very good experience with payoneer, and customer service is very good and they resolve the query very fast.
Payoneer is absolutely the best. The employees are kind and understanding and they do resolve your issues in a timely manner.
They are awesome! Really love to talk with payoneer! Feeling so glad i will getting service from payoneer!
I called customer service to enquire about a delay in payment acceptance.
This is my first payment through payoneer. I waited for the payment to clear automatically for 7 days but that did not happen so i called customer service.
I was told to wait a couple of more days for the payment to be cleared.
It was an issue related to payment of Fiverr from Pioneer and she explained to me in a good manner
I made a mistake choosing Payoneer. If there is an option to rate less then 1 star I will go for it.
Totally frustrating and disappointing experience. There is no justifying answers you'll get from support team. Even the due date is changing by its own for the payment I will get in my bank. My client has paid me on 5th Oct. 2020 on that day I found I will get money in my bank 12th Oct. 2020 which is almost after 7 days and even if we exclude Weekends there are 5 working days. When I asked what is the process of these 5 days as no issues has been raised to me or to my client for this payment. So the answer is it is a security purpose, I do no know what are they doing and what they will do after these 5 days.
While I was raising the queries and asking the reasons the girl on support side telling me that you have agreed terms & conditions to Payoneer. Which means it is my fault that I choose Payoneer.
I pity on myself. Totally unprofessional and time wasting.
I have a good experience with talking payoneer customer care agent.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members