About the Business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered a new card and wanted to check the status of my order. The representative chris that dealt with me was awesome but the verification process to get a new card is very difficult as I had to submit my hold ID several times before it was accepted. I think the process should be less difficult, especially for customers who doesn't have a high class phone like me.
The review of my payment took too long to be approved. And I wasn't notified that I needed to upload other documents for verification.
The representative was very clear and polite, a pleasure calling Payoneer
It was a fantastic one. My questions were answered confidently.
My experience with Payoneer is very very good. They always take care of their customer.;
Most of the replies and reception i get from payoneer representatives either vial mail or call center has always been amazing especially Today's. I crave your indulgence to keep this up and even raise the bar from here onwards
There's nothing like a Payoneer!
The availability, service and everything at a high level.
I want to remove jazz cash details from payoneer please remove jazz cash details from payoneer
Really enjoying to get my funds through payoneer and I really like their customer care service.
Thank you
The worker from Customer support was very polite, patient and solved my problem.
Still my first payment on this platform and this payment sent my friend to use this account. So when this payment is in my account then say what next and this payment is a trial payment to my account. Next further use this account all over the world.
Took a long time before to verify my account. Good thing, Mona solved this and waited for several minutes.
Customer care was good and resolved my issue very quick
Although it is not as convenient to use as paypal or stripe but for country like us where paypal is not available, payoneer is just a life saver.
You can call their customer service number, speak to a human without waiting long, and have your query answered well. This alone is a reason why I would never ever choose PayPal again.
Payoneer is an amazing service provided financial solution and customer support via call is amazing and fast and responsive on the same time.
Thank you for helping me grow myself as a freelancer
Agents are so willing to help at the call center in English. They treated me so well.
Payoneer offers receiving accounts in different currencies, prepaid cards and has great customer service.
I have to be honest, with all my phone calls I have had excellent customer service, but they never reply to any emails. Since I don't live in the US, it can be costly to phone them, hence why I would recommend they pay attention to customer services using emails as well.
Appreciated, vary Good Professional Customer Care representative Andrea Mae, she guided me in details and clear my all questions.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Melissa,
Thank you for sharing your review. We are sorry to hear that you experienced difficulties with your prepaid card approval. Please note that Payoneer operates in accordance with the international financial business regulations. That is why our system requires certain documents before a prepaid card is issued. We understand that with the strict guidelines we have to stick to it might take some time for the documents to be verified.
If you have any questions regarding the functionality of your Payoneer account, please don't hesitate to get in touch with us. We will be more than happy to assist you.
We are constantly working to improve our customer service and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from The Payoneer Team