About the Business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Although sometimes bumpy, it's the fastest and most convenient to use online payment platform I know of. Great service!
She just saved my life. Solved the problem instantly. I cant thank her enough. 100/100 recommend
Overall it has been just ok. The service could be quicker and their website makes it's a little difficult to find contact details for customer care unless you know where too look
The customer support who attended to understood my problem well!
Support was smooth. Just provide the right infos and you will get correct results. Polite, professional, and effective support.
I was having many issues and now they all resolved easily
Their customer care service is one of the best so far
Jay was great, he assisted me, and as a customer service manager, I would give him a 5 stars
Very efficient way better than traditionally payment service
Great experience, straight forward, didn't need to wait much on the phone.
They do a great job and also like to help people out too.
My experience with customer care assistants, I. *******@Gibran, was exciting and rewarding. I would recommend payoneer for both local and international money transfer.
Good experience with the support. I'm satisfied. The best deal was given to me.
The Customer agent was polite, friendly and very pleasant unlike what I have heard
I am very happy cause they solved my problem very quickly. Thanks for solved my problem. Very satisfied
I been using Payoneer for 5 years now and not until today, I am completelly dissatisfied with the services they have provided me with. Cancel my card just cause the questionaire does not apply to my line of work, everything approve but the questionaire. When call for assistance nothing gets resolver, they repeat whats on the notifications that are send, when asked for Supervisor or someone that can help, no one is available. For that type of services the rates deductive should be lower!
I opened up an account many years ago. I was able to connect it to PayPal to receive payments for freelance work I do. Payoneer always had the possibility of making direct payments to other Payoneer accounts without any cost, and these were immediate. Last week I tried to do this same exact thing, and all of a sudden I get an error within the app. After spending a lot of time chatting with customer service, they let me know that the policies & permissions regarding my account had changed, and that I was no longer able to do this! I was never notified of this, and now I am having serious issues to move and withdraw the money from this account due to this situation. They have violated the agreement I signed when I opened the account.
With Payoneer, you can easily transfer your funds from your different freelance online platforms or e-commerce then you can retrieve them to your local bank account or buy online.
Besides, its support team is very competent and available to solve your problem until you get satisfied
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gregory,
Thank you for sharing your review. We are happy to know that you are enjoying using Payoneer. At the same time we understand that you experienced difficulties trying to reach out to our Customer Support. We are very sorry to hear it.
Due to the situation in the world these days, we are dealing with an increased amount of inquiries, which unfortunately may lead to longer wait. We sincerely appreciate our customers' understanding in this regard. And of course we are doing our best to shorten wait times, as we strive to provide you and all of our customers with top quality customer service.
We are constantly working to improve our workflow and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team