From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I use payoneer I can't explain how payoneer so good. I like it very much... But there are little problem that minimum dollar withdraw 50 but I want to withdraw my dollar...
I request to payoneer please withdraw my payoneer as soon as...
Customer-centric and great communication. I am satisfied and will definitely recommend anytime and everytime.
Great service provider Im proud of you dear very nice response pay
It is good to have them, I have been working with payonner since last year, there customer care service is good. They are always trying to improve there service.
I am completely satisfied with their service. They're so friendly and helpful to solve customers problems. I wish their bright future and success.
She was able to answer all of my questions, train more representatives like her and hip hip hooray thumbs up!
The customer phone worked really well! Thank You! Problem Solved!
It's been 3 years I am using Payoneer and I found it is great to use easy and comfortable. To get paid and pay others payonner is the best. Thanks
Akram
It's been 4 years I am using payoneer. Their services & support is very good. Specially the mastercard. Firstly my father was using & couple days ago i verified my own account. I recommend everyone to use payoneer & apply for a master card. It will take care of so much pain buying from international stores.
Very responsive, kind, and supportive. My best recommendations!
Actually looks good, but I had to to write two messages for something I needed, and then call. It would have been easier if in the option "edit profile" I could edited (change) the type of account I wanted (freelancer). By the way, i still have to wait to see if payoneer changes it or not.
I did same transaction to my payoneer account from my pay-pal account and all worked well. When at some point payoneer decided to verify some transactions of total of about 1600$ (as I mentioned it was same transactions from my PP account that worked well many till that day). So now my payment is stuck at verification and I cannot use the money when I very need it! Also the support provided me with false information - they made me believe that the information that I provided for verification is enough, while at later it was rejected. Also some say that the verification process should take up to 24 hrs and its not, the last timeframe that I received is 72 hours... So now I stuck almost a week without an option to use my money. VERY BAD - WHY PAYONEER MADE ALL THE NECASSARY TRANSACTION VZERIFICATION BEFORE, AS IT WAS ALL FROM SAME SOURCE!?
Dear Sergei,
Thank you for sharing your review. We regret to hear that you are so upset with our payment verification process.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is holding, it means that it has been stopped for a review with our payment department so that we make sure that it complies with the Terms and Conditions of our service. In this situation you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely, as some types of payments might be cancelled automatically after being pending for several days. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you.
Please rest assured that reviews like that are not going to happen every time you are receiving a payment. We hope that our Customer Support agents were able to assist you with your situation. If you still have any questions left, please don't hesitate to get in touch with us through the Support Center.
Your feedback is very important for us. We truly value you choosing Payoneer and will do our best to go beyond your expectations with our service.
Best,
Anna from the Payoneer team
My first experience was very good! The person who talking to me was very kind and prepared. Thank you!
Very well. I did not like the outcome of my situation, but it was not the agent's fault. Need to speed up the time it takes to get the money.
Easy and faster site to get international payment.
I am very happy to use payoneer and their customer service is fantastic. Wow!
You have been receiving payments from the same company for the past 4 months.
Payment already landed on the account 3 days ago, then they are holding it because I need to submit documents that are not readily available.
I have been compliant from the start and there should be no reason for this hold.
Dear Juan,
We apologize for the late response. We regret to hear that you experienced difficulties receiving payments to your Payoneer account.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is pending, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you. Please be assured that reviews like this are not going to happen every time you are receiving a payment.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our furter assistance, please feel free to reach out to us via chat or phone through our Support Center.
We are always happy to help!
Best,
Anna from the Payoneer team
There is no doubt in your transaction all things appear in your eyes
I had a good experience with your customer service, Very polite and professional
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Emily,
Thank you very much for your review! We are glad to hear that you are satisfied with our services.
Indeed, it might take some time for the system to implement the changes. If you still need any assistance, please don't hesitate to get in touch with our Customer Support. Our agents will be more than happy to help.
We appreciate your feedback! Thank you for helping us grow.
Best,
Anna from The Payoneer Team