From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Support solved my problem and excepted my funding source. Professional service and very patient and kind.
They are so helpful and supportive. Response so fast and provide the best information about customers inquiry.
Payoneer gives quick prompt service. The customer care is very much supportive. I got help even in late hours as I was in a need to contact urgently.
Nice to talking with her but my problem r not solve
I have been on payoneer since I started my online business and needed a financial company to manage my online transactions. Payoneer was the first to trust to do it for me. They are 100% secure and safe to operate.
I'm just new here, but I'm looking forward for a good payment system with payoneer.
I hit the bumps in the road somewhere along the line
But they tried to help me deal with this
I was able to end up moving to the next
I was petty happy with their service^^
I simply couldn't work without Payoneer. I'm a freelance graphic designer and all payments I receive go through Payoneer.
The best way to manage your funds. Very good experience of 5 years. A professional support ready to résolve your issue.
I requested a new debit card because the one that I had for 3 years expired and they will charged $12 fee for the new one and on top of that I gotta be sending pictures of my ID and my rental's agreement even though I am an existing customer that every single time I got paid they take $3 fee in a weekly basis.
To make a long story short, these people are the worst bank ever
They did not use their verification procedures, they just blocked my card. I was unable to purchase what I needed.
Dear Claudia,
Thank you very much for your review. We have checked this for you and were able to discover that your card was blocked not because of the verification process but as a result of fraud prevention mechanism. Once you confirmed the usage of your card, our Customer Care specialists were able to unblock it for you.
We are happy to see that our representatives were able to assist you timely with this. If you feel like your issue has been solved, please kindly consider changing you review's rating. That would mean a lot to us.
We truly value you being our customer.
Stay safe!
Best,
Anna from the Payoneer team
I'm not yet been receiving your services but I can see my future collaboration with you compare to how you work publically
Dear Kayonga,
Thank you very much for choosing Payoneer!
We are looking forward to our fruitful cooperation.
If you have any questions regarding the service, please feel free to contact us via Payoneer Support Center. We will be more than happy to assist you with any matter.
Stay safe!
Best,
Anna from the Payoneer Team
No one reply to emails not a single one. How that's is possible?. Payment taking too long to be reviewed.
Cmon customer support is sbsolute trash and everyone talking about it.
Dear Man,
Thank you for sharing your review. We regret to hear that you are so upset with our payment verification process.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is holding, it means that it has been stopped for a review with our payment department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely, as some types of payments might be cancelled automatically after being pending for several days. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you.
Please rest assured that reviews like that are not going to happen every time you are receiving a payment. We hope that our Customer Support agents were able to assist you with your situation. If you still have any questions left, please don't hesitate to get in touch with us through the Support Center.
Your feedback is very important for us. We truly value you choosing Payoneer and are ready to go beyond your expectations with our service.
Best,
Anna from the Payoneer team
I have been trying to replace my expired pre-paid card for months now and I can finally see light after speaking to Customer Service. I will soon be getting my card, so I can use my account again.
In BANGLADESH there isn't a lot of options to receive their hard earned money, Payoneer allows us to get what we deserve from our hard work not limited by unverified agenda we face when we use some other options. Thank you.
Today I got trouble in resetting my password they help me with a very clear instructions and the issue got resolved
Thank you payoneer
So far it is not a biggie dealing with Payoneer, I have been talking to some representatives and I did appreciate their services even if I a, still waiting for some issues to be resolved but so far there is nothing to complaint.
Using Payoneer was my one best decision. Customer representative help me every time
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Dear Jorge,
Thank you for your review. We regret to hear that you are so upset with our verification process.
Please note that Payoneer operates in full accordance with the international financial business regulations. Reviewing our customers' accounts is required by law and essential to prevent any type of illegal activity on the platform. We understand that sometimes the documents might be declined and the user is asked to resubmit them so that they comply with legal requirements.
At the same time we truly strive to provide you with the top quality customer service. If you have any questions regarding your account verification, you can always contact our Customer Support through the Support Center on our website. We'll be happy to update you on the status of your account.
We hope for your kind understanding and cooperation.
Best,
Anna from the Payoneer team