From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Painful on boarding on payment, kyc takes long time and is complicated.
But when all is done works as advertised
Payoneer performance is of a higher quality. The customer support is very helpful.
Rất hà i lòng. Nói chuyện tư vấn nhiệt tình. Và rất chuyên nghiệp
A bunch of crooks with awful customer service. They can block any of the transactions you make for no reason, place them on hold on it and keep using your money for free for weeks. Customer support lied to me as if the retailer is holding my money, but I have an official reply from the retailer ensuring me that my money has never reached them in the first place. Getting my money back is becoming a full-time job...
Dear Kateryna,
Thank you for taking the time to leave the review. We understand that you are unhappy with our security procedures. We are very sorry to hear it.
Not only we operate in compliance with international financial business regulations, but also genuinely care about the safety of our customers' funds. This is why we equip our system with all the modern security features that are required by law and that help us ensure safety of our customers' accounts.
Please be advised that as Payoneer is dedicated to protecting our customers and their funds, we cannot disable 3D secure feature on your account. We sincerely apologize for the inconveniences this has caused. If you have further questions about the functionality of your account, please don't hesitate to contact us through our Support Center.
We hope for your kind understanding.
Best,
Anna from the Payoneer Team
It has been such a horrible experience and my payment has been delayed repeatedly. Not sure I will ever get paid sadly and I am forced reconsider using its service.
Dear Samuel,
Thank you very much for sharing your review. We are sorry to hear that you had to wait to receive your payment and apologize for that.
The absolute majority of payments processed by our system load to our customers' accounts timely. However, delays like the one that you've experienced might occur. We take these issues seriously and do our best to resolve them promptly. Our Customer Support representatives are always in touch, please don't hesitate to contact them immediately if a delay like that ever occurs again. But please make sure that most of the times the system will process your payments swiftly.
We're constantly working to improve our customer service and truly appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team
I tried calling, I tried emailing, I tried opening a case on their website, but they don't resolve my case, I had only 1 answer but they never finish my case, it's been over 2 weeks that I'm trying to resolve 1 problem. It's clear that they don't have a good support team to manage all the clients, now I can't get my money out of my marketplace because they just don't answer. Worst experience ever :(
Dear Manoela,
Thank you very much for sharing your review. We understand that you had to wait for your matter to be resolved and apologize for the inconveniences.
In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
Our ultimate goal is to provide you with the top quality customer service. We are doing our best to optimize procedures and reduce handling time even for most complex issues.
We are constantly working to improve our customer service. Thank you for your feedback that is helping us grow!
Best,
Anna from the Payoneer team
I love to use Payoneer. I it is easy to use and very nice interface.
Exceptional service my problem was resolved on time and i am satisfied with the service provid
Great, fast and effective, they took care of the problem and gave me a very concrete solution.
Payoneer customer Call service is really amazing. Their agents are so polite and humble
Problem solved. Great. Thanks. I think It will be greater for the next time call
I Feel more secured with Payoneer service. Easy to get money on hand through payoneer from my outsourcing business.
I receive excellent customer service anytime I have to contact Payoneer!
I always problem in pending payment, my payment or salary is delayed because the approval department in payoneer always delayed.
Dear Noelyn,
Thank you for sharing your review. We regret to hear that your payment was delayed due to verification problem. We are happy to see that your payment eventually loaded.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is holding, it means that it has been stopped for a review with our payment department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely, as some types of payments might be cancelled automatically after being pending for several days. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you.
Please rest assured that reviews like that are not going to happen every time you are receiving a payment. We hope that our Customer Support agents were able to assist you with your situation. If you still have any questions left, please don't hesitate to get in touch with us through the Support Center.
Your feedback is very important for us. Thank you so much for your understanding and co-operation!
Best,
Anna from the Payoneer team
I really thank Payoneer for providing such a good service, all agents I've talked to are so kind.
I had an issue receiving my new card, postal service here is a bit slow. Support resolved this for me very quickly and efficiently, for which I am eternally grateful! Payoneer is the bomb!
I felt happy there was someone who i reached easy and understood my problem and said it will be solved soon
Payoneer is a good operating professional internet bank with the option of one or more debit cards and multiple currencies. The exchange rates are optimal, the commission is fair and the system is very fast and professional. Withdrawal to some banks can be difficult to arrange, but after the right setup it's fine.
Service is good but i cnt resolve my issue when u resolved my pro
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Dear Claudine,
Thank you for your review. We understand that you experienced a delay with your account verification. We sincerely apologize for the wait.
Please note that Payoneer operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety. We understand that sometimes this process might take several days to be completed.
At the same time we truly strive to provide you with the top quality customer service. If you have any questions regarding your account verification, please don't hesitate to contact our Customer Support through the Support Center on our website. We'll be happy to update you on the status of your account.
We hope for your kind understanding and cooperation.
Best,
Anna from the Payoneer team