• Payoneer

2022 SITEJABBER AWARD

Payoneer

Overview

Payoneer has a rating of 4.16 stars from 8,608 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.

  • Service
    372
  • Value
    334
  • Shipping
    223
  • Returns
    213
  • Quality
    326

Proactively asks for customer feedback

This company responds to reviews on average within 12 hours

Positive reviews (last 12 months): 51.9%
Positive
28
Neutral
0
Negative
26

Instant Feedback

1 reviews

227
See all photos

What reviewers want you to know

Positive highlights

  • Found it very easy to transact and also have the best and approachable customer service I ever know.
  • Called Payoneer Support and once I got to speak with Customer care everything was done quickly and professionally.
  • 2022 Customer Choice Winner

Critical highlights

  • I'm getting charged 2% of every transaction I make to my bank account (USD to USD).
  • S, but there are to many problems it its takes more thane 10 days and payment request is canceled for poor reasons.
  • After waiting for 2 days and knowing what was wrong, now Payoneer is telling me to wait for another 1-3 business days?
How would you rate Payoneer?
Top Positive Review

“Convenient payment system”

Sergio N.
1/9/24

Very convenient service, with the ability to pay for purchases online and transfer money to your bank account. Good fast support. Small commissions compared to other popular similar services.

Top Critical Review

“THEY ARE FRAUSTERS!”

Carike S.
2/26/24

They have cancelled my withdrawal for the 3rd time saying the bank account number is incorrect but I have sent them my proof of account letter from my bank multiple times. These guys are fraudsters! They are stealing from people all over the world and need to be stopped. I have all my proof and will assist in any investigation for as long as possible to stop these guys!

Reviews (8,608)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1678) customer care (693) customer support (444) bank account (284) payment service (143) support team (113) payment request (34) business days (84) bank transfer (37)
Thumbnail of user nrgnovak
2 reviews
0 helpful votes
January 9th, 2024

Very convenient service, with the ability to pay for purchases online and transfer money to your bank account. Good fast support. Small commissions compared to other popular similar services.

Products used:
payoneer card

Service
Value
Shipping
Quality
Thumbnail of user johns15488
1 review
0 helpful votes
April 15th, 2024
Verified purchase

The company's features include multi-currency accounts, prepaid Mastercard debit cards, and integration with various online marketplaces and platforms. Overall, Payoneer serves as a valuable tool for those engaged in global commerce, helping them overcome barriers associated with traditional banking systems and currency exchange.

Thumbnail of user stravc
1 review
2 helpful votes
February 26th, 2024
• Updated review

They have cancelled my withdrawal for the 3rd time saying the bank account number is incorrect but I have sent them my proof of account letter from my bank multiple times. These guys are fraudsters! They are stealing from people all over the world and need to be stopped. I have all my proof and will assist in any investigation for as long as possible to stop these guys!

DO NOT USE! FRAUD!
June 10th, 2023
• Previous review

I processed 2 x payment requests to my client which were paid within minutes however Payoneer have still not (almost 3 weeks now) processed my payments! Customer service is useless, they have no real answer as to why not do they give any time line indications. FRAUD! Please do not use this platform!

Service
Value
Shipping
Quality
Thumbnail of user aub.graphic.designs
1 review
0 helpful votes
February 19th, 2024

I had my payoneer account for the last few years until they decided to close my account for no reason, and they state that they can't share the reason why. I use the account to pay my remote contractor in another country, been working together for few years. This is unbelievable.
When a company grows, they pick and choose what type of customers they want but when they first started everyone is welcome, this is BS.

Tip for consumers:
I advise anyone who used payoneer to stop using their service as they are NOT a reliable company, any account can be closed anytime without a warning

Service
Value
Thumbnail of user luisr1146
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

She was able to address me and assist me in proper manner of time. I appreciated it.

Thumbnail of user nagwae1
1 review
0 helpful votes
April 17th, 2024
Verified purchase

I always receive on it very easily and it's 24/7 recently it added a few to transfer money but other than anything else is free if charge like withdrawal

Thumbnail of user shaffien
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

Being able to speak directly with a customer care service representative has made doing business with payoneer very efficient

Thumbnail of user joyn79
1 review
0 helpful votes
March 28th, 2021
Verified purchase

My Payoneer Account was blocked because as described by the agent, I have multiple accounts.
The agent sounded so impatient, almost rude, and interrupts me while explaining my concern which made me feel a bit stupid.
The issue was resolved though, so Thank you.

* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user oracleq
Payoneer T. – Payoneer Rep

Dear Joy,

We are very sorry to hear that our agent's tone of voice made you feel so uncomfortable. Please make sure that we have great respect for you and all of our customers.

We would like you to provide us with a little more information on it so that we could study this case and see what can be done to avoid situations like this in future.

Please kindly respond to this message with your reference number so that we could look further into this.

Again, we sincerely apologize for this situation.

Thank you for helping us improve!

Best,
Anna from the Payoneer team

Thumbnail of user kuptzpluyterht19937
1 review
0 helpful votes
January 18th, 2024

After trying out various service providers, Payoneer stands out as my top choice. It's user-friendly, boasts excellent customer service, and proves to be highly dependable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user muhammada433
1 review
0 helpful votes
August 14th, 2021
Verified purchase

I have applied for Business Account more than a week, Which is still under verification there is no open requirement in verification center but still its taking lot of time... Dont know way

* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user carterp63
1 review
0 helpful votes
February 14th, 2024

Payoneer is a reliable and efficient online financial platform that offers convenient solutions for global payments and transactions. With its user-friendly interface and seamless integration with various payment gateways and marketplaces, Payoneer makes it easy for freelancers, businesses, and professionals to send and receive funds worldwide

Value
Quality
Thumbnail of user kenneillies
1 review
0 helpful votes
April 20th, 2024
Verified purchase

My experience with Payoneer Customer Care Representative Crizel was top tier, she responded swiftly and cleary. My issue was resolved in less than one minute.

Thumbnail of user denisi33
1 review
0 helpful votes
April 21st, 2024
Verified purchase

The support always helps to solve any issues. I am very thankful for all Payoneer care.

Thumbnail of user amirh116
1 review
0 helpful votes
April 21st, 2024
Verified purchase

Very easy and fast. My problem was resolved efficiently

Thumbnail of user estebandejesusm
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

Muy segura en lo que es el tema
De información ala hora de. Sacar la tarjeta

Thumbnail of user theresab1265
1 review
0 helpful votes
April 10th, 2024

My first interaction with Payoneer: 4-16-2020, I received an email: "Your request to get payments from (omitted) is under review" with a customer ID. Payoneer approved request: no added information requested.
Despite being called a "customer" by Payoneer, my only relationship is with (omitted)—Payoneer is used as a payment processor. On 2-21-2024, I was notified by (omitted) and Payoneer by email I was due a payment.
From 2-28-2024, I contacted Payoneer MANY times to get the payment: Payoneer's site stated it should have been issued to me without further action.
Payoneer failed to remedy the issue OR issue payment, and then demanded my Personally Protected Information, which I refused to provide.
On 3-15-2024, I contacted the Better Business Bureau: I reported Payoneer's bad and unlawful conduct, I demanded Payoneer send payment owed to me, as well as $208.33 for my time and labor spent resolving the matter.
Only after the public BBB complaint did Payoneer send payment ($208.33 was not included): Payoneer employee "Svetlana" was unprofessional, rude, and continued to make materially misleading and false misrepresentations…Payoneer claimed I was to blame for Payoneer's failures; they alleged falsely I failed to use the correct email address.
Payoneer cannot balance its budget and increase profits by wrongly withholding funds it is obligated to pay. This is what Payoneer did between Black History Month and Women's History Month in 2024. Good Riddance!

Tip for consumers:
I do not recommend ANY reputable brand, company, or individual patronize Payoneer: I was made to spend more than 3.5 hours of my personal and professional time to resolve an issue Payoneer was solely responsible for resolving. The lack of respect and utter disregard for U.S. laws by Payoneer compels me to give this poor review to spare other decent humans from a similar experience with an unscrupulous business operating within the United States.

Products used:
Payment processing or payment remittance.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pascalef6
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

I had a long and not very pleasant experience as l have spend hours receiving wrong information until l requested to talk to a supervisor who was really top and very efficient, polite and patient.

Thumbnail of user johannas207
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

I am very pleased, the response was quick and efficient, thank you Payoneer

Thumbnail of user geronimos3
1 review
0 helpful votes
April 21st, 2024
Verified purchase
• Updated review

Thank you for giving me the proper answers I was looking for!

Buen Servicio
April 19th, 2024
Verified purchase
• Previous review

Muy buen servicio con rapidez. Tengo tiempo con Payoneer y lo recomiendo

Thumbnail of user corf
1 review
8 helpful votes
July 16th, 2020
Verified purchase

After 5 years of being with Payoneer, I"m considering leaving due to the fast deteriorating customer loop. It took me 4 calls to get one issue resolved. I finally spoke to someone who knew what she was doing. I guess Payoneer is going to try to save money by hiring call center staff with little or no training but it will eventually show in your numbers.

Thumbnail of user paulbiplobb
1 review
0 helpful votes
November 10th, 2020

I got really very good cooperation. The customer representative has always listened to my problem and solved it smoothly. Every session was tidy and the conversation was very clear. I'm very happy to use Payoneer. I wish them success.
Thank you

Thumbnail of user goluk2
1 review
0 helpful votes
May 11th, 2021
Verified purchase

I wish to update my date of birth to 24/August 1998. I must have made a mistake when I opened the account. Below is my picture.name and date of birth as it appeared on my pan card. Thanks you

Tip for consumers:
I wish to update my date of birth to 24/August 1998.i must have made a mistake when I opened the account.below is my picture.name and date of birth as it appeared on my pan card . Thanks you

Products used:
I wish to update my date of birth to 24/August 1998.i must have made a mistake when I opened the account.below is my picture.name and date of birth as it appeared on my pan card . Thanks you

Thumbnail of user calaneys
1 review
0 helpful votes
October 4th, 2021
Verified purchase

I was pleasantly and clearly greeting by representative. She repeated my concern to ensure she understood what my concern was and provided clear process to move forward. Appreciate that the wait time was not extensive as I was on the clock. Great service always!

Thumbnail of user ninaerlyna
1 review
0 helpful votes
November 18th, 2021
Verified purchase

Efficient when providing resolution. Csr is willing to assist customers, friendly and eager to resolve the queries right away.

Thumbnail of user bayardob
1 review
0 helpful votes
April 18th, 2024
Verified purchase

Perfecto. Empatia, carisma, entendimiento
Agente profesional

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 12 hours

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