Thank you for your review. We understand that you experienced a delay with your account verification. We sincerely apologize for the wait.
Please note that Payoneer operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety. We understand that sometimes this process might take several days to be completed.
At the same time we truly strive to provide you with the top quality customer service. If you have any questions regarding your account verification, please don't hesitate to contact our Customer Support through the Support Center on our website. We'll be happy to update you on the status of your account.
We hope for your kind understanding and cooperation.
Dear Claudine,
Thank you for your review. We understand that you experienced a delay with your account verification. We sincerely apologize for the wait.
Please note that Payoneer operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety. We understand that sometimes this process might take several days to be completed.
At the same time we truly strive to provide you with the top quality customer service. If you have any questions regarding your account verification, please don't hesitate to contact our Customer Support through the Support Center on our website. We'll be happy to update you on the status of your account.
We hope for your kind understanding and cooperation.
Best,
Anna from the Payoneer team