About the Business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Always a pleasant experience. Have a couple issues in the past and they were resolved quite quickly based on individual circumstance.
The person I spoke with was very polite she listens to my issue and tried to get me the information I needed
My payment was pending, and it got sent back, so it's been recounted another apartment, and I will receive my money in three days
I received a payment of $182 from my client and they take more than 7 days but didn't approve it. They waste our time and asked for a lot of things, email correspondence, photo of me with ID documents, and other documents we don't understand what it is, they started to bother my client with the same request. Obviously, my client was frustrated because as he said he has never seen this just for a small payment. Now I cannot send payment request to this client. Payoneer didn't help, they just wasted my time and didn't process payment, When I contacted them they say all good your payment will be processed, but they didn't. Now I have to pay for my bills with late fees! Thank you Payoneer!
The experience was great. Love that. I Love my experience here. Very fast and very responsive. Appreciate that
Payonner live chat was not good for me. They waste my time every time. But call center was amazing, they are trying to solve my issue.
Response was ok. The customer care was calm, deligent, took her time to understand and and give a clear way to my issue...
I had an excellent experience with the care team and management. They demonstrated a willingness to help and assist and to go the extra mile to get things done. I was pleased at the patience that agent Sabastian demonstrated towards me as i was a little out of my character. Both he and the spanish team supervisor went out of their way to hear out my concern without interrupting and to help find a solution. Employees like these is what makes Payoneer worth dealing with. Thank you so much
Happy Customer :)
I needed to speak with Payoneer Customer Service as I didn't know how to top up my Payoneed Card balance. The Philippine lady on the line was very friendly and was able to help me promptly. She remained very friendly and polite when I was not finding the right menu on the Payoneer.com immediately.
Excellent telephone support, but will allow blocked cards to be charged sums below $20, no matter how frequent they may be.
One thing I can say about Payoneer is that they are always available to help customers, so I would say they are efficient.
Conversation was good, now wait for the next work. I'm very happy to talking with customer service. They're understood my problem about receiving Payoneer card. I hope that will be solve next working days. Again thank for good cooperation. Thank you
It was easy to connect to one of the Payoneer's representatives. She was very helpful. After a few questions, she was quick to identify the problem and resolve it. I am totally satisfied and prefer Payoneer as it is convenient.
It is a good payment service.
However, they need to improve on their customer support. They are slow in responding to issues raised by the clients. Money is sent to you, you wait for the standard waiting time. When that lapses they ask for some documents. You provide those and then have to wait days for verification of those. Then they ask for more...
The social media teams are the most unreliable.
I'm glad to enjoyed your services. I liked the way the customer care attendant communicated with me and he was very polite and active.
She is a very good person. She did an amazing job. So happy. She solves my problem. I am very happy with her service. Her conversation style is very beautiful. She solves my problem very quickly. Her behavior is wonderful
She is a very good person. She did an amazing job. So happy. She solves my problem. I am very happy with her service. Her conversation style is very beautiful. She solves my problem very quickly. Her behavior is wonderful
I recommended to use the service. Because it is the best service. I also get great service from customer representative. Thanks payoneer.
This is my third call with phone support these 10 last days, and my experience with them was just perfect, suport people are very clear, helpful and very polite, and they're helping me solve a difficult problem, thanks again Payoneer!
Payoneer is a good platform although I just don't understand why it takes a week to resolve my issue when it's just simply updating the info. Anyway, still good.
I liked the way the customer care attendant communicated with me and she was very polite and active.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members