Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
My experience this morning was nothing short of great. I appreciate everybody for their help and guidance because I was having multiple issues with trying to get a new card and change my phone number.
我需要修正PAYONEER账号的名称和地址,然后需要英磅和欧元账户的对账单,用于亚马逊账号审核。经历了2次电话和邮件,贵司的客服人员都非常有耐心的为我解答,直至解决问题,答应我半个小时内给回复邮件。非常感谢!非常感谢!
Help delete the wrong information and the documents that need to be supplemented can be fully expressed so that customers know clearly
Siempre me cobran un monto exagerado por un servicio que debería de ser waived de parte de ustedes a un cliente
Recently, I am unable to receive OTP codes neither by sms nor by voice call. I just contacted Payoneer helpline number and after providing my account information I'm able to enable two-step verification again and this time I changed my phone number to another one.
Great good great awesome amazing excellent exceptional wonderful beautiful wonderful truly gem genuine genius
They do the great job and guide customers. I really appreciate their efforts but they have to access for guide the customer related to exact issue.
This is a perfect and highly efficient service system. It benefits people a lot. No matter where you are, you can easily transfer money to your family. The fees are also low. I support this service
Thank you Payoneer for making my life easier, you have helped me grow so thank you so much, keep going with the smart work and great attitude, also your security is really good
La experiencia es muy buena solo tienen que mejorar un poco la app e inicio de sección el resto ecxelente
Agent gave me the correct information on my query. She is very knowledgeable. She sounded very professional over the phone
Payoneer provide the best services and I really appreciate their effort. I provide web development and IT services for take all the payment through payoneer. I really like their services.
Things are simple, easy, quick, and you can ACTUALLY call customer support and get help, big bonus compared to other providers
I have a great time with the lady on the phone, but, i think You should allow costumers pay for the card once we get it not after.
I love payoneer and it's so much helpful for any issues or any need. So anyone can use payonner easily and it's a best platform for world wide transition.
這兩日我不慎將我的銀行號碼設定錯誤,其實在使用人工智慧聯絡上不太順利無法針對問題尋求幫助,但幸好有客服專線,因有客服電話可以聯絡,我很快的聯絡上客服人員,她立刻教我如何更改,我也順利更改重新申請,謝謝
They helped me with everything that I need. No joke. Great people, great customer service. Very knowledgeable and skilled people.
After struggling with the Bot on Payoneer ( too confusing) I decided to phone directly and Nass was excellent and sorted my issue under five minutes.
Me ayuda a poder recibir mi dinerito de mi trabajo como freelancer, sólo desearía que las tarifas fueran más consideradas y que llegara el mismo día la transferencia a mi cuenta bancaria, pero todo lo demás bien.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.