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Payne Glasses

How would you rate Payne Glasses?
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New York
1 review
0 helpful votes
Follow Sandy K.
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Very nice frames!
May 12, 2022

I ordered frames only to have made into a new pair of glasses and sunglasses. I wear lined trifocals, which are not available through Payne, so I take the frames from Payne to my eye doctor and get lenses put in them. This is the third pair I've ordered, and they've all fit nicely and look great.

Date of experience: May 12, 2022
Texas
1 review
0 helpful votes
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Comfy and cute
June 3, 2021

This was my first time ever ordering prescription glasses and I am so happy with the experience! My frames are cute and don't hurt my ears. The fit is great and they are stylish. I can't wait for the other glasses on my wishlist to be back in stock because I will be ordering more!

Date of experience: June 3, 2021
Washington
1 review
0 helpful votes
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Not "Payneful"
February 19, 2021

People were cooperative and helpful, even though my prescription that I sent was basically incorrect.
They made their best attempt to correct the PRISM by going off an older pair of glasses I sent.
So, I got what I wanted in the end.

Date of experience: February 19, 2021
Tennessee
1 review
0 helpful votes
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Ordered glasses for my daughter-in-law
March 3, 2023

Ordered glasses for my daughter-in-law. We have ordered many pairs of glasses for my entire family that have been good. These glasses were not usable. When she put them on they distorted her vision greatly. They were done with the same prescription as the previous ones we ordered, however this pair was unusable. Tried several times to call, but was unable to talk to someone about them.

Date of experience: March 3, 2023
New York
1 review
0 helpful votes
Follow L B.
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Good value and easy
April 28, 2022

The site is fairly easy to use and the glasses are mostly true to size. A bit lower quality than what you get at the optometrist but for such a lower price it is a great value. Perfect for having other fashion options

Date of experience: April 28, 2022
Washington
1 review
0 helpful votes
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I made a mistake with my order and their response to...
February 1, 2023
Updated review

I made a mistake with my order and their response to my problem was an incredible customer service experience. I recommend Payne to everyone needing glasses. Very refreshing to get excellent service like this.

Date of experience: February 1, 2023

Called first answer all my questions
January 14, 2023
Previous review

Called first answer all my questions

Date of experience: January 14, 2023

Call for answered all my questions
November 12, 2021
Previous review

Call for answered all my questions.

Date of experience: November 12, 2021
Missouri
1 review
0 helpful votes
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Not good
April 6, 2021

The people where nice and service was good, the frames where nice. My problem is with the prescription, the first pair I was unable to see and read with at all the lenses where cut wrong, of course it was my fault because I did not measure the PD correctly. So we went through taking more pics and sending those to them and after 6 or 7 e-mails (they will not talk to you directly I tried to call) they did agree to send me another pair. When I received them they are a little better but the prescription is so low on the lenses I have to tip my head back and look through the very bottom to read print in a book and it is still blurry, the lenses are still not cut with the prescription in the right place on the lenses its to low. I will not ever use them again and would not recommend them to anyone, would have been better off just throwing my 100 dollars out the window.

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 7, 2021
Tennessee
1 review
0 helpful votes
Follow Tim I.
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Can't. Stop. Ordering.
January 12, 2021

Have ordered glasses online in the past. Payne Glasses is hands down the best of them. I own 2 pairs of progressive lens glasses, and 1 pair of prescription sunglasses. My lady has 5 pairs of their glasses. At the quality and price point, there are none better.

Date of experience: January 12, 2021
Wisconsin
1 review
0 helpful votes
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Very Satisfied Customer
May 12, 2022

Ordering was simple once I knew what measurements I wanted. My glasses arrived quickly and they were exactly what I wanted. The price was excellent, too. My regular optometrist office charged me. $400 for a similar pair.

Date of experience: May 12, 2022
Alabama
1 review
0 helpful votes
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So many fantastic choices and great looks!
April 12, 2021
Updated review

I LOVE my Payne glasses. I have bought six pairs total so far and I'm sure I'll be buying more. I love that I can get great quality no libe progressive bifocals at such amazing prices and in so many fun styles! I love to wear corresponding glasses with my outfits. It is so much fun!
Thank you Payne Glasses! I am definitely a returning customer.

Date of experience: April 12, 2021

Great quality!
March 17, 2021
Previous review

Great quality!

Date of experience: March 17, 2021
Louisiana
1 review
0 helpful votes
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No response on glasses to be returned
February 19, 2021

I purchased a pair of glasses for my wife, they're out of focus for her. We performed the test, up and down, left and right. The only improvement was a slight improvement when she moved them away from her face.

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 20, 2021
Arkansas
1 review
0 helpful votes
Follow FaNeisha V.
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The prescription is not properly lined in the glasses. I have been chatting with Payne customer service for the last 1.5 months. The questions and requests to move the glasses up/down, close one eye, one the other eye, take a picture, take another picture with the ruler, move to the side, get another prescription, remeasure your PD, etc. has been a little TOO MUCH.

I have purchased from Payne for years. This is beginning to be somewhat frustrating. I'm still holding out to see what the end result will be. (I know I do have other options).

Date of experience: March 1, 2024
North Carolina
1 review
0 helpful votes
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Awesome Company
February 9, 2021

I ended up having an issue with the usps in my town, that actually sent my glasses back to Payne instead of delivering them to my work. But I reached out to Payne and told them the situation, and they were beyond courteous and helpful. Needless to say they cleared everything up and I now own 2 new amazing sets of glasses

Date of experience: February 9, 2021
New York
2 reviews
0 helpful votes
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Not satisfied
April 14, 2021

This was my second order.The first order was way off line and i don't use it This order was slightly off line but i can still use it by moving, adjusting the frame on my nose. Sadly, ordering online is a bad experience You must do this in person so that all the measurements can be exact. I should have sent my first order back for a partial refund.

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 15, 2021
Georgia
1 review
0 helpful votes
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Customer service is helpful, knowledgeable about the...
January 21, 2023
Updated review

Customer service is helpful, knowledgeable about the products and kind. I especially appreciate that the customer service rep with whom I spoke was able walk me through the process of inputting my prescription on the site. The result? Glasses that look great and feel fine!

Date of experience: January 21, 2023

It was disappointing that so many of the styles I picked...
December 15, 2021
Previous review

It was disappointing that so many of the styles I picked were not available for the virtual try-on.

Date of experience: December 15, 2021
Washington
2 reviews
0 helpful votes
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Poor service
January 18, 2023

I purchased a pair of "sport goggles" after reading the description and looking at a few of the photos I thought i was all set. After I received the sport goggles, they weren't really goggles. They were pretty much eye classes with a stretch band to put around your head. No side eye protection. They weren't really sport goggles. I asked for a full refund due to the misleading representation of the sport goggles and they basically told me to get lost. I understand the policy under normal circumstances but when you completely mis represent a product that holds a specific purpose then don't give people a full refund, that's a problem.

Date of experience: December 19, 2022
Arizona
1 review
0 helpful votes
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I haven't received the glasses yet
July 8, 2023

I haven't received the glasses yet. I have tried to find out where they are, but the site doesn't have that information or a way to retrieve it. I have received 1 email stating that the glasses were being inspected for shipment. This was on July 4th. Until I see the glasses and try them on I can't rate them.

Date of experience: July 8, 2023
Rhode Island
1 review
0 helpful votes
Follow Bonnie N.
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I have had two great experiences with Payne Glasses. I got sunglasses and progressives with this company. I have had no problems with either order. I was worried about the progressives not being correct for my sight but that didn't happen. The process with simple and I really enjoy the savings over getting the glasses through traditional services.

Date of experience: March 30, 2023
California
1 review
0 helpful votes
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Great Glasses. Great service.
February 10, 2022

I had a few questions when I ordered my new glasses. They were answered very in a very prompt manner and my glasses arrived quickly. The prescription is spot on and I've gotten a ton of compliments on them. I just ordered a couple different pairs to change up my look! Awesome prices and fun glasses!

Date of experience: February 10, 2022
India
1 review
0 helpful votes
Follow Venkatesh S.
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An honest review from a person who invested in the first group. My recommendation is a big NO. Don't invest in the first group and do not fall in to their false promises. The company uses pressure sales, hypnotic marketing to lure investors. I challenge that there no big cheater than the first group in the world. Be careful of this company. Spread this message to all your contacts and make this review viral and save people from getting duped.

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 2, 2021

Overview

Payne Glasses has a rating of 4.2 stars from 1,602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price and second pair. Payne Glasses ranks 8th among Eyeglasses sites.

service
277
value
983
shipping
982
returns
30
quality
979
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