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PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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Shopping on patpat is always a delight. Lots of options to choose from, quality clothings for less, awesome customer service, fast delivery.
Sin duda una gran tienda, amo comprar en PatPat, artículos de excelente calidad y económico, vale la pena
Super hilfreich gewesen MARY
Bin sehr zufrieden, immer schnelle Antworten sehr aufmerksam und freundlich vielen Dank dafür. Ich bestelle immer wieder gerne bei euch.
I have a very honest, and quick responses for my purchase questions, generally I am a happy customer
I'm very happy with all the cute and reasonable price outfits. Customer service is also very fast in responding to my enquiries.
Hello pat pat is very nice and i love the clothes from their. And we had a lil problem but Genalie helpet us out. The clouthes are really nice and not expensive. Love it!
I am a first time mom and trust patpat for future purchases of things I need for my baby. Cheap prices with quality products.
Customer service is amazing. They respond quickly and have cute apparel for your children. Great prices
The clothes were super cute and stylish. Customer service was extremely helpful in helping me get a refund for the clothes that didn't fit my girls.
Amazing service, quick response and quick delivery, love the quality of we loved everything and came within 7 days
Great customer service experience with Meah! We would by again on Patpat even if the sizing chart was not this much accurate.
The customer service is very fast they helped me with an error in my order and I was able to cancel without problems.
I mistakenly ordered two pairs of sandals, so I ordered footwear and they responded right away, it is the first time that I have a problem with ordering in pat pat and I am satisfied with how they solved it.
I have had positive experiences with this company, and have had nice clothes sent. The sizes are sometimes way bigger than expected but it still works out for me because I don't purchase for direct wear all the time.
Great customer service. So fast with there response! Will be ordering again for sure.
I am very happy with May!
Very good service given by rohanie. I really like her service. I appreciated her efforts. I like my shopping experience on pat pat.
Excelente ropa, y servicio rápido y atención amable. Tarda un poco pero vale la pena. Ropita linda..
I really enjoy buying on PatPat site. The clothes are super cute and good quality. The customer service is super friendly and professional. I purchased already twice and planning to purchase again.
Hi a voucher was added to my account for value of 18.50$. For a wrong order I received.
I was asked for a refund or a voucher. I said a voucher as I was going to make purchases but seems like that voucher is no good to me as I cannot use it with any other voucher already in my account. Can you take that 18.50$ voucher from my account and issue me a refund. So I can use other voucher and save shipping costs also because after applying voucher on an order I see that I have to pay shipping.
This is truly unfair. Can you refund 18.50 To my account payment method please?
Emails sent no reply.
Order got lost in the mail but Customer service was great to work with. I was able to get a full refund with no issues.
I had placed 4 separate orders with Pat Pat 3 out of the 4 arrived. The 4th had a shipping delay and once I emailed customer service they were extremely quick to respond - less than 24 hours and they resolved the issue as my package arrived yesterday! The clothing is amazing quality for really good prices. Absolutely love this shop and will continue to order for my baby girl and for family matching outfits.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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Hi,
We're sorry to hear about the issues you've encountered in your recent order.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.