PatPat Reviews Summary
PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
Mi paquete se atoró varios días en aduana, patpat siempre estuvo pendiente y me ofreció varias soluciones para ello. Fue excelente la atención!
Awesome clothing. Best price and best quality. I am obsessed with pat pat. I love to shop with pat pat and also I recomended pat pat to my friends as well.
We are really happy with all the things we got for our daughter! She loved it and wanted to try it on as soon as we got it! We had a few things to exchange because of the size and the customer service was really helpful!
I am amazed with their designs, product, quality and specially the comfort for the new born babies clothes.
Highly recommended.
10/10
Ho acquistato per la mia bambina ottimi prodotti come in foto, personale cordiale e disponibile, comprerò sempre per la mia bambina
Great app, and amazing quality.
Prices are very good.
And also the contact centre is excellent.
I needed to cancel 2 items from my order, agent Karen P. Helped me and was very nice.
I recommend using the app
I'm very satisfied with PatPat.
A good customer service (especially agent Jann), The high quality and the diversity of designs and the fast delivery.
I am truly a PatPat fan.
The clothes we received were on time and cute, but the sizes are way off. Clothes much bigger than US equivalents, except for shoes which are much smaller. Wanted to exchange but their policy is making it so difficult we might just give the shoes away and keep the clothes for another year for our child to grow into them. First to initiate a review you have to email them, nothing can be done online in their website. After they received our email they asked for SKU numbers, as if they can't see our order? There are no SKU numbers on the website or in the order, so we have to literally grab the plastic bags they arrived in, get a magnifying glass and type every one into an email. Ridiculous. We didn't even make it that far, clearly a policy to deter exchanges and refunds. Also they don't supply shipping labels, not the end of the world but obviously we'd have to pay full price retail for the shipping, where business shipping when provided by a company is usually about half that price. It was also difficult to understand what the return process is from their website. Again, I think they're just making it difficult to initiate returns. Just not worth the headache for the $100 we spent, since most items will be usable sometime in the future. But we'll never shop here again and can't recommend this company because of the return policy.
Hi,
We sincerely if the size of the items you received is not as expected.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
PAM answered every query of mine very well and so quickly. Thank you for your understanding and cooperation
Overall I've been happy with all my patpat orders. I've ordered multiple items for my toddler son and even myself and hate shopping. Great experience
Bought 2 sets for the twins as Xmas presents. The quality of workmanship is poor. One leg is shorter than the other. Emailed customer service they refused to do anything as the item was on sale. So be careful to buy on this website as you get what you pay for. Sometimes you lose money for item you can't use.
I've ordered once from PATPAT in 2019 and I was pleased.
Decided to try them out again to avoid the Xmas rush.
I ordered just over the minimum to qualify for free shipping in NZ to test waters.
I will be going back to order more, based on the speediness of delivery, price and quality. I'm not saying it's fantastic quality but if you've tried the ali express, wish type places, it's exactly like buying from your local $2 shop. I would say quality of the $2 type shops (selling their clothing at around PATPAT prices are at 3-4/10 and PATPAT are about 5.5-7/10 quality based on my recent experience. I ordered outfits for both gender, aged 18-24months and 4-5 years, and some Home Living stuff. I would
Recommend this overseas company to get cheap outfits and homewares
I have purchased a great amount of clothing for country markets during this time mums cant get what they need or want.
These goods are great beautiful material, and so wel made and great variety, I love the designs and cloors, and so do the mums.
We do it for charity and so we just a add a couple dollars. We also hand make chuilkdren bibs play toys
For our stall.
Iam so happy with the SERVICE i get if something not to my liking I can return easily.
Service team awesome thanks for everything
My experience with PatPat is completely satisfied. I am really happy to purchase again and again from PatPat as I had a great customer service and gorgeous outfits for my little girl. I love PatPat.
Muy buena calidad, aunque ya quitaron muchos beneficios y ojalá los regresaran como al principio como dejar comprar mas prendas en oferta y la billetera poder usar toda
I always got excellent items from patpat. This past time I got a shirt I was not happy with! Customer service representative RONNIE, really helped me! Replied back fast and gave me options of a refund or to go towards my shopping at checkout. I didn't even have to return the item! Which thank God cause shipping would have costed more then the shirt! I was very upset at the shirt but after Ronnie helped me I was very satisfied
I ordered several holiday pieces for my daughter and noticed that they run a little bit big. So I started a return and the issue was resolved in the same
Day.
Received an order, 6-9 months was bigger than 9-12 months! Disappointing, not worth returning because u have to pay the shipping! Going to donate for Christmas. (Dark pants are 9-12)
Hi,
We sincerely apologize if the size of the items you received is not as expected.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Love all the accessories from this online store my daughters are happy with all the items I been bought it for them good quality
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for shopping with PatPat.
We appreciate the time you’ve taken to share what you’ve experienced.
Should there be anything more we could do to make your experience perfect, please don’t hesitate to let us know
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.