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PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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I initially had a problem with my first order. I was getting a little frustrated about it then once order arrived had some more issues. Then my customer service representative Hazel B. Stepped in solved the problem and came up with an solution! Thank you Hazel!
Sizes do not run true to US -- but I have found them to run consistent with the sizing charts offered on the website. Allow ample time for shipping. Clothing is not top quality, but I'm getting great prices on children's clothing intended to last just a season! I have found the exchange policy to be generous.
I had some issues with the items I ordered. The sizes did not work. The customer service was fast and very helpful. They gave me a credit for the full amount. I also ordered a mommy and me set. It was perfect and we got so many compliments on the outfits!
Great quality order from patpat. Very efficient delivery. Thoroughly impressed and will shop here again
I have ordered 5 items, 3 of them didn`t fit, wanted to ship them back, they adviced to keep them and they will give me credit on my acount in the same amount the non suitable items. Delivery came in a bit more than 2 weeks to Slovenia - decent. Response from customer service came in 2-3 days, kind assistent.
Love the products orderes. U fortunately the dresses and shirts fall short and are bot a perfect fit for tall ladies
Return policy is rather difficult, but patpat employees are very willing to help.
The fit of our suits were perfect, I ordered a woman's swim suit and two children's swim suits. Price was VERY affordable and the girls looked great.
Great quality products and GREAT company to work with. I needed to exchange two of my three items ordered for a different size and they were great quick, open and easy to work with for my return/exchange!
Great customer service, I'll be honest, I wasn't sure what to expect, but Rolando got back to me quickly and this whole process thus far has been effortless. Thank you!
I received the incomplete order, and I had and excellent response from Patpat. They have solved the problem in record time.
Buena experiencia, los artículos estaban bien y llegó todo correcto solo tuve un problema con un artículo por el tamaño y me lo cambiaron sin problema. Todo muy bien incluido el cambio de artículos
Easily able to get new sizes shipped to me for mommy and me dresses. It was a quick email, and a couple photos, and the customer service rep helped me out quickly.
PatPat is the real deal! Great clothing, great customer service, shopping is a breeze. Highly recommend PatPat.
They have the cutest mommy and me outfits and I love their customer service :) I will be a repeat customer!
I contacted customer service who answered me very quickly.
They solved my problem.
My interlocutors were kind and accommodating, I thank them for the quality of their after-sales service.
I recommend this site, the quality of the swimsuits is interesting but beware of the sizes
Had an issue at checkout with a promo code. Customer service acted fast to have it corrected. Will recommend to friends
I loved the swimsuit I got from Pitpat but it took quite awhile to arrive and by the time it got here I had changed sizes. (I'm pregnant). The customer service was very responsive and helped me find a great solution. I will order from them again!
Site pas cher, avec plein de choses pour mamans et enfants. La qualité n'est pas extraordinaire, mais c'est parfait pour le prix!
Le service client est vraiment super! Rapide, sympa et arrangeant. Je recommande pour les petits budgets :)
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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