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PatPat Reviews Summary
PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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I just ordered some nursing bras, hoodies and an outfit for baby. I received everything in a timely manner good quality items. I ordered a size up everything fits with a bit of room to spare. I am still pregnant due in December so I can wear everything now with my growing belly and after baby arrives. I will definitely order again thank you pat pat.
This site was very helpful when the package got lost in the mail. The email response was very quick and personalized to my specific problem. While I didn't receive the product, I was still very pleased with their team and Karen P.'s help. I will be ordering from here again.
I like it. Because very good.and The packaging of the products is very nice. Very cheap. Unseen in anyone
The products came so quickly and were true to description. I am happy with my purchase. The customer service is prompt and good.
RECIBI TODO MI PEDIDO EN TIEMPO Y FORMA! LA ROPA ES TAL CUAL APARECE EN LA FOTO Y LA CALIDAD REALMENTE ME SORPRENDIO.ME ENCANTO QUE VIENE CADA PRENDA EMPACADA SUPER ORDENADA INDIVIDUALMENTE! RECOMIENDO MUCHO ESTE SITIO Y SIN DUDA VOLVERE A COMPRAR!
I'm not sure how many good reviews here are genuine. PatPat has an influencer program so perhaps one can get discount or something if posting a good review about them.
To start with I was lured by their cute and relatively cheap clothes and 10% off first order offer. I registered an account with them and tried to place an order, but the 10% off didn't apply automatically and I couldn't find the 10% off discount code. I then emailed their customer service and enquired of this. Rather surprisingly their customer service had no idea what I was talking about. They asked me to send a screenshot of the offer to them. The 10% off first order is right on the front page of their website, mentioned in the Rewards section in their Q&A, and also appeared when you register or subscribe to them. Yet their customer service didn't know any of these and kept asking me to evidence this 10% off first order offer. I have never come across such customer service who has no knowledge of their company information and service, and are so unhelpful and time consuming. Of course this put me off from placing an order.
During this process I did some research on the company and their products. It turned out that all their clothes are made and shipped from China. Their warehouse is in China. Basically they are just a platform based overseas selling Chinese clothes. I have no problem with clothes made in China, but when I found exact same clothes on Chinese shopping platforms which cost half the price, I wondered why anyone would pay double and sometimes more than double for them to be shipped from China anyway. Moreover, a lot of the design and photos were taken from small individual designers, for example on Etsy, but the clothes are made from cheaper material. I would not want my baby to wear any such clothes. Be aware and avoid them - even just for the sake of your baby/child's delicate skin
Would highly recommend patpat for all kind of stuff as they have amazing service amd co operative staff.
Gracias a Pat Pat por su gran atención por parte de Rohanie! Quedé satisfecha por su solución espero ahora mi reembolso de la compra de unos juguetes que llegaron de mala calidad. Muchas gracias Rohanie.
The products are beautiful and amazing. I love there mommy and mini outfits. The clothes are beautiful and the toddler shoes are beautiful. Pat pat has given a new name to matching with your kids. I love there matching bathing suites. They give a whole different meaning to be parents
Wonderful customer service! I worked with Anie and she responded immediately and corrected my error. The website is easily maneuverable. Will definitely use again in the future!
Simplemente quede encantada, la ropa ademas de ser hermosa es de buena calidad, el envio fue rapido y el seguimiento lo puede realizar desde que se envio.
Patpat has very original and high quality baby clothes. It also has very affordable prices, offering many discounts.
I'm a client from pat pat already 3 years and I never need to use the customer service cause I'm always very happy with the products. For the first time I ordered a pregnant dress and it didn't suit me well and they had an amazing customer service.
I received my order from PatPat and one of the items was blemished. I contacted them on a Saturday, and they responded on Sunday. Super fast service. I chose to keep the item and take a credit, which is just great. Also Rohanie helped me out and did a super job. Very happy with the outcome and will purchase other items from PatPat.
I had my first experience with PatPat since 3 years and I never stop to buy. The items are wonderful, the price are good and the staff is always ready to solve the problems. I really suggest it!
Very cute and affordable clothes! Instant respond of the customer service with great service! My favorite eshop@
TIVE PROBLEMAS EM RECEBER AS MERCADORIAS POR QUESTÕES ADUANEIRAS MAIS NO ENTANTO ENTREI EM CONTACTO COM ELES E LOGO ELES RESOLVERAM MEU PROBLEMA. OBRIGADA RACHEL PELA ATENÇÃO!
ROMEL Was very helpful and got my query sorted very quickly. I was very happy with the quick response
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We’re sorry to hear about your disappointment with PatPat and we agree that this needs to be addressed.
We do wish to let our valued customs know that we are a US-based company but our main distribution warehouse is in Hong Kong. We apologize for the confusion that this has caused.
We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner