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PatPat Reviews Summary
PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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It was my 1st purchase, as I normally never get involved with online shopping, and to my greatest surprise it was a perfect buy! 2wks delivery, Quality and the free shipping was a come by, I sure will visit agn!
I ordered 2 pieces of the same dress, by mistake. Patpat was really fast replying and taking care of everything. Im very satisfied.
Amazing customer service! Products didn't shop in time for Christmas because of Covid-related shipping problems and they responded promptly, refunded the purchase, and gave a $20 voucher for future purchases. Will definitely be buying from them again
Didn't receive order on time got a email to say refund in process also got to keep clothes!
Super quality clothes would recommend
Great customer service! I got a response and satisfactory resolution within an hour when I caused a problem with my order.
Prettt dresses with affordable prices... everything was good and reasonable. Package was nice. Packed everything separately
Very happy with my daughters dresses. She looked beautiful in that dress. Amazing quality. Perfect fit. Very happy
I am very cheerful with Patpat online shopping - the customer service is very nice & helpful for me & response also very fast - thank
I've ordered lots and have been satisfied most of the time. Patpat has the best prices for everything you need. ROHANIE helped me to fix the problems fast and easily.
Muy buena atención al cliente de parte de JIMMY. Respondió todas mis dudas de mi paquete, todo muy bonito.
Thanks to Reyna, i just in love with my order thank you and PATPAT for such an amazing page.
Happy new year
Wunderschöne Klamotten für Kinder und Babys und erwachsene Mamas. Die Qualität der Kleidung ist sehr gut. Die Nähe sind sehr gut verarbeitet. Ich bin sehr zufrieden und kann PatPat nur weiterempfehlen. Der Kundenservice ist hervorragend. Und vor allem sehr zuvorkommend
Hi,
Don't waste your money and don't go by those fake positive reviews of patpat.
I booked the order ******* on 21st November and i still didn't receive it.
They gave me a shipper track number YDH / NU*******GB. I contacted royal mail service DO with this reference number and they said the packet was returned to the sender as he made some elementary level mistakes in labeling the package.
I contact patpat on email almost every week and all i get is "we are investigating, blah blah blah" Till date no positive response from their customer service.
I advice you all to not fell for the trap.
1) best app to find matching family outfits
2) good quality product
3) exceptional customer service
Happy to buy from patpat. Quality product, quick service and also very supportive to solve any kind of purchase related problem.
Best shopping website i came across ever. My daughter looks gorgeous when she wears patpat clothes. Shipping is very fast. U get what what you see.
Not holy I never got my order after waiting sooo long for it. Smfh I was excited. Don't know if i'll be ordering again
Hi Miranda,
Thank you for sharing your feedback, and we’re truly sorry to hear that your order hasn’t arrived. We completely understand how disappointing this must be, especially after waiting so long, and we’d love the chance to make it right.
Since then, we’ve made many improvements to both our products and our services. We’ve enhanced quality, streamlined our processes, and strengthened customer support to ensure a smoother and more reliable experience for every shopper. As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue working hard to improve even further.
Please reach out to our Customer Support team with your order details so we can investigate this for you and provide the proper solution.
Thank you again, and we hope to serve you better in the future.
I always order toddler clothing from this website and the quality of the clothing is great. I've never been disappointed with my purchases, shipping does take a little long though.
Placed 3 orders but unfortunately one has been delayed, Customer service have been really helpful. I will be ordering again.
J'ai pu échanger par mail avec Katrina pour des questions après-vente, les réponses ont été rapides et très satisfaisantes.
Merci à vous
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how the delay in receiving your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.