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PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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They were awesome in helping me get a replacement garment. Great communication, timely response from Elaine
Very quick responses, I had a problem with sizing for 2 items, Spoke with customer service (genalie) who promptly supported me in resolving my issue and within a few days the money was refunded to my bank as promised. I was more than happy with the other items, very speedy delivery, i would definately buy again from patpat. Would recommend to anyone with babies under the age 1.
I love this website! From the quality of the items, the low prices and the speed of shipping, this site is amazing. Customer service is also very helpful- Shamiah was excellent.
In all honestly my order wasn't what I was expecting sizing wise. I contacted Support and Hazel was so kind and efficient to get my issue resolved. Even though my experience with what I wanted wasn't successful Hazel helped me out and solved my issue and now I look forward to shopping at PatPat again.
Nice clothes and if you have any problem the SAV team is very competent.
Thank's to Katherine for her help
Good service at package and respond email and the price is ok but the quality of product sometimes not good.
Love shopping with PatPat. Clothes are lovely and great value. Had a query recently, got chatting to Samuel who was very friendly and extremely helpful
Best place to get your kids clothing excellent prices great material and outfits for every occasion will have you coming back for more
Very nice quality and the delivery is great within 2 weeks
The customer service very professional
My order came in and everything was perfect except a pair of light up shoes. When I contacted customer service, Karen P helped me get everything sorted out very quickly. I'll definitely be ordering again
I bought some clothes from patpat and received them within two weeks which is amazing. The quality was excellent. I had a problem with on of the dress and was resolved by their help. Very beautiful and bright colors. Happy with my purchase
The best for my baby! Fast shipping in Greece!
Nice quality and nice set for mom and babies!
I will order again and only!
I totally recommend Patpat app because it has beautiful clothing for myself and my children. Its also good quality. And I totally love their sales!
My first order off the Pat Pat app was cloth diapers and the quality is great! And customer service is very quick to respond and helpful.
Qualità prezzo ottimo
Assistenza clienti disponibili al 100% e super veloci grazie Shamiah per la disponibilità
Tuve un problema con mi paquete y amablemente vía correo Karen P. Me ayudó a solucionarlo, sin duda alguna un lugar super recomendable
The app is amazing. I ordered a pair of little kids size 9 shoes but they ended up being to small. So I messaged customer service and Jann was very helpful. She helped me get the exchange I needed. But the clothes were great quality.
I will definitely be shopping again! I love all the outfits and they have the best customer service!
Simply Superb! My Problem was handled and resolved by Maria and that too within no time. She is very friendly and professional in nature. I don't have many words to explain the top notch service from PatPat. If there is a height of Customer Satisfaction then it is at PatPat. I highly recommend it and definitely looking forward to have my future shopping with Patpat for myself and my child.
Love the quality of the clothes and good service i like the outfits they are wonderful they are something different from the store recomended
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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Hi,
Thank you for shopping with PatPat.
We appreciate the time you’ve taken to share what you’ve experienced.
Should there be anything more we could do to make your experience perfect, please don’t hesitate to let us know
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.