Overview
Partzilla has a rating of 4.4 stars from 2,035 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
It was good and fairly easy. Only dissatisfied with the cost of shipping, it was 7 dollars for shipping for a motorcycle blank key.
No one had this part in stock except for Partzilla. Thank you for keeping parts like this in stock. I will be looking here first for my next parts.
I found the parts I wanted. The exploded views were easy to read. The descriptions were precise. Delivery was quick.
With Partzilla's diagrams, it makes it easy to find the parts you need quickly. Shipping is quick and easy as well!
When I placed my order five weeks ago all parts were in stock and shipment would be due in five days. After three weeks (and no notification from Partzilla) nothing had shipped and one of five parts was stocked out, but scheduled to deliver by July 6.
I told Partzilla to ship 4/5 parts now and I'd get the last one on July 6. (They should have done that, but they didn't.) I got 4/5 parts.
Two days after my last part was due to arrive, Partzilla emails me that the part is not permanently stocked out with no ETA for reorder.
Just for giggles, I looked up the availability on the Partzilla Web here:
https://www.partzilla.com/product/honda/*******-K26-306 and put in my zip code! LIARS! Web page says part ships in 1-2 days...
So if you're SHOPPING, they LIE. Your part ships in 1-2 days.
If you've ordered, the same part is BACKORDERED with NO KNOWN ETA.
That's intentional lying. Sorry cheap unethical slimy dishonest time wasting ducci bags.
They make mistakes, apologize, DON'T CHANGE ANY BEHAVIOR and keep on screwing "customers".
I'm done. I'll pay a competitor MORE to be rid of these online vermin retailers.
I needed a list of OEM Honda parts. Time mattered. Partzilla and two other competitors came up with almost identical pricing. I went with Partzilla over geographic proximity and they indicated all parts were on hand. I paid for expedited shipping.
A week later, no delivered parts, no word from Partzilla. Order hasn't been picked or manifested. Seven of eight items are ready to go, one item is on back order for another six weeks. Despite paying for expedited shipping. They don't ship the 7/8 parts on hand, they don't send delay of shipment notice, they don't send back order notice to the customer.
Fail, fail, fail. This one's not worth another try. There are too many other competitors willing to do business right, or even go the extra mile. Partzilla won't even get out of bed to go to work. Other businesses will get my money in the future.
I ordered parts for the holidays on December 9. No items listed as back-ordered or delayed, and showing a ship date in 1-2 business days. After 3 days, I received notification that an item had been cancelled from my order. I checked my bank account again the following day, and a refund had been posted for this cancelled item, but for the wrong amount.
I attempted to reach out about shipping for the rest of the items and adjusting for the incorrect refund numerous times, and was parroted the same generic responses with no assistance in my complaints.
This continued for another NINE DAYS. The amendment to the refund and tracking for shipments finally came through after TEN DAYS from original order placement. I tried to communicate throughout the process, including prior to shipping, that these were gifts for the holidays and that I had ordered early enough to guarantee delivery before I left town. As time dragged on with no sincere assistance from customer service representatives, I communicated that they would need to be expedited or else not show up in time to be of any use. No attempt was ever made by customer service to guarantee arrival of these grossly delayed items within 12 days of original purchase. Now, delivery for the items has yet to occur, and is expected to happen after I have left town, at which point my order and nearly two week's worth of continual communication with Partzilla will all have been for nothing.
Don't consider ordering from Partzilla if you have any expectation of items arriving in a timely fashion, being in stock, or being assisted with any troubles by their appallingly useless customer service.
Partzilla always have the parts for all my bikes, both old and new. Whether I need a cam chain for a 1972 Honda SL125, OEM fasteners for a 1986 Honda CR250R, to fork rebuild parts for a 2007 Honda CRF450R you guys are my go to for the parts I need
Product shipped fast seems to be just like OEM product. Glad that I found these guys. Packaging was great.
Original equipment on the 2002 Yamaha R1 corrosion is what eats these up from the inside. Over a hundred bucks for a 10 dollar part!
When looking for parts for 4 wheelers, they always have what I need at a good price. Very helpful on making sure I purchase the correct part
Thank you, James, for your kind review and for choosing Partzilla.
Fast service great fill rate, i like the in stock note so i can tell my customer when to expect delivery. Better than going to a dealer
Hi Bretts,
Our number one priority is to deliver our parts to your door as quickly as possible. It's so nice to hear that you are satisfied with your shopping experience, we hope you order again soon!
Used this vendor many times. Good service with fair shipping fees. They even bailed me out of a jam right before a race by expediting a shipment.
Hi Joe,
We really appreciate this kind review and we are glad to hear that your experiences with us have been excellent. We have an amazing customer service team that is happy to help with everything you need. We hope you order from us again soon!
Website is set up so efficiently - easy to find my parts; service is excellent.
They always return emails promptly.
Hi Andrew,
Thanks for leaving a review. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again. Happy Holidays!
Small and large parts received in "Official" bags from the manufacture. Shipping was fast and on time. Thank You.
I am glad your order arrived promptly. Thank you for sharing your nice review, Bobby.
A easy website to use and fast deliver. Reasonable postage. Will definitely use again. Thanks for the great site
We are so glad to have customers like you. Thanks for your valued feedback, we look forward to seeing you order from us again!
I do not know what I am talking about. Just enough to be dangerous but Jared was able to explain and help me understand. Thanks for all the help!
Very pleased! In stock vintage parts for my restorations. Decent shipping prices compared to your competitors.
Easy to find parts and quick delivery with a good price to go with it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chip,
I've got some answers for you, but first let me acknowledge that the experience you had sounds very frustrating. I'm really sorry about that. It is not our intention to make buying or receiving parts from Partzilla frustrating. We want you to get what you ordered fast and at the lowest price possible. Here's what happened with the part that has no availability or ETA for delivery. We sell over 1 million OEM parts on Partzilla.com. We do have over 100,000 OEM parts in stock ready to ship, but we do not have all 1 million parts in stock in our warehouse. When a part is in stock, the part page will say IN STOCK and include the exact number that are in stock -- like this: https://www.partzilla.com/product/kawasaki/670B1507?ref=4e6bee300786f8871946b9fe9e19764a3cfb218b. For example, as of the day of this response, per the link above, Kawaski part number 670B1507 shows 10 IN STOCK on Partzilla.com. When you land on a part page that says Ships in 1-2 Days or Ships in 3-4 Days, that means that when you place your order we will order that part from the manufacturer on your behalf and we estimate it will take 1-2 days or 3-4 days for us to get that part from the OEM. Then, once we receive the part, we will ship the part and your estimated shipping time from us to you begins (shipping time varies depending on your location and which shipping speed you select). So "Ships in 1-2 days" means "we have to order this and it will take us 1-2 days to get this part, and then we will ship it to you."
The "Ships in 1-2 days" or "Ships in 3-4 days" estimate is provided assuming the manufacturer has availability of the part in the US. Unfortunately, none of the OEM manufacturers have a real-time live feed that allows us to know the stock status of all 1 million-plus parts we carry on our website. The arrival/availability detail we provide in our order status emails is based on feedback that we get from the manufacturer based on that specific part's status -- and we can only have those details AFTER we have ordered that part on your behalf.
Every website that sells OEM parts operates from the same OEM database and uses the same "IN STOCK" Or "Ships in..." estimation language. And any time you see that "Ships in 1-2" days language on any OEM retailer's website, that number is an estimation of time based on an assumption that the manufacturer has the part in stock (which, usually they do).
Here's examples from three other primary OEM parts retailers:
Https :// www.motosport. Com/atv/oem-parts/honda/2017/trx250x/pedal-%2b-step
https://www.rockymountainatvmc.com/oem-schematic/4
https://www.bikebandit.com/oem-parts/2013-honda-cb500fa-abs/o/m155418#sch793202
Because of the nature of the OEM parts business, our estimations are correct 97% of the time, but unfortunately, because we cannot get a live-feed of availability from each manufacturer and we cannot stock every single part for every single make/model/year combination, 3% of the time we end up with a situation like yours where we assumed the part would be in stock and available in 2 days, but instead the part ends up backordered by the manufacturer without an ETA. It's frustrating for us, too.
We really are a genuine retailer, and we truly do want you to get your parts as soon as humanly possible -- and I really am sorry about this situation. Ordering a part and feeling mislead about when it will arrive is not a good feeling.
We are working internally to improve our communication so that customers more transparently understand what parts we have IN STOCK vs what parts need to be ordered from the manufacturer before they can be shipped. Thank you for speaking up to help us identify a whole in our communication so that we can come together to make a better website experience for future patrons.
Shoot me an email if you'd like to discuss this issue further. I am happy to help in any way I can: Loyalty@Partzilla.com
Best,
Chelsea B.
Partzilla Customer Care