Overview
Partzilla has a rating of 4.4 stars from 2,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
It is a very reliable dealer for OEM parts, all my orders were delivered on time and without mistakes, and prices are better than other OEM parts dealers
When I'm looking for scooter parts for the Big Two brands, this is the first place I go. They have always taken good care of me.
I needed some parts for a 20 year old motorcycle. Not only did they have what I needed, it arrived on time and solved my issues!
Hello Jim,
Thank you for your great review! We pride ourselves in trying to offer the best customer service for our customers daily. We are here for you 24/7 no matter what part you need. We look forward to working with you in the future!
Real easy site to navigate and friendly phone service if you have to call in. The best prices on the web so far that I've found.
Hello Howard,
We are so glad to have customers like you. With such amazing prices and a great selection of OEM parts, Partzilla is hard to beat. Thanks for leaving a review, we hope you order from us again!
Overall good. Great selection and availability of parts. Shipping is way too high but it is fairly quick.
They usually have the parts that most other places have to order from Polaris. Fast service and deliveries.
Hi Debbie,
We appreciate your fantastic review. We stock nearly the parts seen on our site so we can ship your part immediately after you order it. We want you to be back on your bike as fast as possible, and we know you deserve only the best, and that’s why you come to Partzilla, for the very best OEM parts in the business.
We look forward to your next order.
Always friendly phone contacts that have taken care of anything I have needed, from parts questions to returns.
Hi Gregg,
Thanks for leaving a review. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again soon.
I have been dealing with Partzilla for years. ALways top shelf and have most accurate inventory online anywhere...
Hi Jon,
Thanks for the nice review. Our customers know that a Partzilla part means only a part of the highest of quality and at the very best price on the internet. We want you to get back to doing what you love and that’s why we try to deliver parts as fast as we possibly can. We hope you will order from us again!
Partzilla has a very easy to use website and usually have the parts you need at a fair price. They also have outstanding customer service!
Hello Vincent,
Thanks for leaving a review. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again.
Partzilla had the parts I needed for my 1984 V65, at a fair price, and with fast shipping! I will certainly be a return customer.
We are happy to hear you found the parts for your 1984 V65 Magna Honda motorbike. Thank you for sharing your kind review.
This is my go to place for OEM parts. Prices are great ships right away. If in stock. "They are the alternative to retail pricing."
Hi Ray,
Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We are glad to be your go-to place for OEM parts. We hope you order from us again soon!
Damn good customer service. Called up there didn't take no longer than a min to get me to a representative and have my problem solved.
Hello Zack,
We really appreciate this kind review and we are glad to hear that your experience with us was great. We have a fantastic customer service team that is here for your every need and it means a lot to them when we receive kind feedback.
Great customer service, easy to navigate website and good pricing what more could you want. No matter the manufacture they have the parts you need
We really appreciate the wonderful review. We realize how much you value quick shipping and customer service and that's why we strive to provide the very best service we can. We look forward to your next order, Tom.
Worst customer service ever. I bought a part for my snowmobile that the website said would be here on February 13th or 14th. I paid for express shipping. I got a receipt in my email but never got tracking number. So I emailed the company they said within 24 hours I'll get one. I did not get one. They looked up on their website after logging in now it says the parts going to come to my house on February 24th. So I called the customer service number lady was so rude. Telling me what do you want me to do about it the parts on backorder now. I told her but on the website it said it wasn't. So I started getting angry I asked for a manager he beat around the bush. I got more pissed off. Then I told her I don't like how you're talking to me give me a manager I don't want to hear your mouth or your blah blah blah. She said okay and hung up on me. Called again was put on hold for 5 minutes hung up. Call again and finally Jose answered. He completely understood where I was coming from. He even said that it was bull$#*! that the website said one thing and now it's another. This is honestly the worst company I've ever dealt with. You lost at least 14 customers. I'm the mechanic so I buy the parts not from you anymore pieces of garbage.
Hi Mike,
We are so sorry to hear that you had a disappointing experience with our customer service team.
It's truly unfair that our site would say that your part is "in stock" while the part is in backorder.
We want to take the opportunity to clarify the shipping labels on our site. When a part is listed as "In Stock," it will be shipped immediately upon order placement.
When a part is listed as expected to "Ship in 2-3 Days," it means that the part you are looking at is not in our warehouse at this moment and is estimated to take 2-3 days to arrive from the manufacturer. Unfortunately, our estimates are based on information we receive from the manufacturer, and occasionally it is inaccurate and can be changed after you order.
We are sorry it's taking so long for you to receive your parts. Please contact us at Loyalty@partzilla.com with your order number to look into the status of your parts and see what we can do.
The wrong item was delivered,an you can't get hold of no one to deal with problem,I will never ever order from you again ever
We do apologize for any inconvenience this may have caused you. Please reach out to our customer service team and we will be glad to assist you with a replacement or refund. We hope to hear from you soon.
They've mishandled every part of the order and refund process. Shipping dates keep slipping and they won't issue a refund. Avoid partzilla!
Hi Rob, we are sorry to hear about your recent experience. We take pride in our fast shipping and customer service and we apologize if we have not met your expectations. If you can please let us know what happened to your order and we'll do what we can to make this right. Thank you.
At least on this order they shipped it fast. Very slow shipping on my previous orders.
Easy shopping and great service when I mess up and order the wrong part! It's nice to be able to get OEM parts without having to deal with a dealer
Hi Joshua,
We are glad to hear that your experience with us was easy and fast. This is the level of service our customers can expect from us. We have most of our parts in stock all the time and are ready for every order. No matter how old the vehicle is or how small the part. Partzilla is easy, fast and efficient and we look forward to your next order.
Like the products you handle Also videos on repairs on atv
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Pablo! On time, without mistakes! That is what we try to do every day at Partzilla!