Overview
Partzilla has a rating of 4.4 stars from 2,047 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
Easy to search and find the correct part. Checkout was secure and easy. Shipping was super fast. Y'all got something going on. Wish other places were more like you.
I ordered a part that Partzilla claimed to have in stock. The order stayed in "Preparing Order" status for three days even though I paid for expedited shipping. When I called to see what the problem was, I had to wait for a call back. An hour later I received a call back. The rep said she was limited as to what she could do but would send an email to shipping. I said I paid for expedited shipping but was not getting expedited service. The rep asked..."Would you like to cancel the order or what? I said yes let's cancel. Then the rep said she could not cancel the order but would send an email to shipping. This was a very bad experience with both ordering and customer support. I will not order again from Partzilla.
Yeah, your customer service rep cancels my order but doesn't issue a refund, what a joke. I had to call back and request a refund. Now the rep tells my it will take some time, could be up to 15 biz days she said. I wish I had never heard of partzilla but I will do my best to ensure others don't suffer from your poor customer service. I am post on every review site that I can find and on social media. STAY AWAY FROM PARTZILLA.
Great looking tires a lot more tread depth than expected, shipping free and on time,see how they hold up now,will be purchasing next set of tires from sunf
I have been dealing with partzilla heavily for 2 years now and have yet to come across a major issue. They handle disputes quickly and professionally and their prices and inventory can't be beat
Hi Marc,
We are so glad to have customers like you. With such amazing prices and a great selection of OEM parts, Partzilla is hard to beat. Thanks for leaving a review, we hope you order from us again. Happy New Year from everyone here at Partzilla.
We order on a daily basis and parts are here the next day... we are thankful to have a facility this close helps us with our turn around time. Keep up the good work
Hey William,
We are very glad to hear that we are making an impact. The goal of Partzilla is to help people get the parts they need as fast and as cheap as possible! Thanks for leaving a review, we look forward to doing business with you in the future.
Everybody especially Warren from the call center, move mountains to make my order happen in the time I request! GREAT GREAT CUSTOMER CARE! THE COMPANY SHOULD BE PROUD TO HAVE THOSE PEOPLE AT THE CALL CENTER! EXTREMELY OUTGOING! VERY NICE AND POLITE! Thanks again guys!
Hi A,
Our customer service team is always there to make ordering from Partzilla a breeze. Whatever questions you may have, our expert customer service team can handle. We love our customers and we appreciate your feedback. We hope you order from us again.
It's better OEM than other brand. Except after market like walsh houser WC etc I'm recommending always partzilla for every buddy. Its a grade company by farrrrr!
Thank you for the recommendation and positive review, Jonathan.
I don't really remember what parts were ordered, however, I do remember there were no issues. How difficult is it to send someone a part? Thanks for your assistance.
Hi Mike,
Thanks for leaving a review. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We are always making it easier to order from Partzilla and easier to find your part. We are glad you appreciated our team’s hard work. We hope you order from us again!
The sales rep was very professional and helped me find the right part. I have always had great and speedy service with Partzilla and will continue to use them!
Hi John,
We really appreciate this kind review and we are glad to hear that your experience with us was great. We have an amazing customer service team that is here for your every need and it means a lot to them too when we receive kind feedback.
When fixing things, i try to find hard to licate parts and as cheap as possible, and partzilla has that.
Very happy and will shop here again, as i am always restoring aomething old.
Every time I have ordered from Partzilla the service is always outstanding. The products are easy to find on the website and always arrive very quickly, never an issue!
Hi Bryan,
We know that quick and easy purchases are what customers look at first when they order from Partzilla. That’s why we are always working on making it easier and more comfortable to order from us. We are glad you had a great experience with us and we look forward to your next order!
After 2 weeks of waiting for my parts to be shipped, PartZilla sends the email that I have to pay another 261 $ for shipment. I cancel the order then they fine me with 15% stocking fee. $#*! zilla :)
I've gotten stuff from China faster than these jokers in GA... its it's like the DMV of retail. If George Carlin was still alive O would track him down and ask him to do a skit on this place
Had the part I needed for my 2008 Yamaha Zuma. The price was very reasonable and delivery was quick!
When I looked at the listing for seats for a 2013 CBR500r motorcycle there were several to choose from that would fit.my choice turned out to be the right one. And a timely delivery. Thanks team.
I bought several cowling parts for my 05 FZ6. All parts in stock, rapid shipment but the price could've been better. Still can't access my account because IT won't send the password change link.
Hello Juan,
Thank you for your great review! We try to keep as many parts as we can in stock and ready to be shipped when the parts are ordered to get them to our customers quickly and get them back on the road. We appreciate your business and look forward to working with you in the future!
I understand parts delayed, email said two days, another email said three weeks. BEWARE* none of the Customer service numbers are in service, Paypal listed a company no. Not in service. LIVE CHAT is not any better, responded are every 4-6 minutes in between, operator stated there was "NO" cancellation number provided and to look for an email which I hope "He" is not writing. I have logged and took photographic evidence of this Bad experience just in case I have to escalate it with Paypal, Bank, BBB. NOT HAPPY to say the least.!
Hi Roland,
We are sorry that you are unhappy with your experience with Partzilla. This is the first we are hearing of the issues you mentioned, but we will look into it. We sent you a direct message and we hope you help us make things right.
Always saying 2-3 days and charging for expedited shipping and using the cheapest parcel possible even though customer pays the extra for expedited shipping
Thank you for your feedback. We apologize for the carrier delay. Our records indicate you have reached out to customer service and a refund for shipping was issued. Please allow 3-5 business days for this to credit back. If we can be of further assistance please reach out to our customer service team.
Great customer service service I received the time and the Patience that I was looking for and I received a bunch of different size tires and I'm picking out the ones that I'm going to buy and we'll get back to you
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- Albany, GA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul,
We understand your frustration and we are sorry that your order is taking so long to arrive. We ask for your patience during this difficult time, as parts are taking a few days longer to arrive even when utilizing expedited shipping. We apologize that you did not receive the service you deserve, we sent you a direct message and we will look into the cancellation options available.