Overview
Partzilla has a rating of 4.4 stars from 2,047 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
The site claims, "ships within 24 hours", but it was about 36 hours later it said "order processing" and it now says "preparing order" at about 39 or 40 hours after purchase.
If you want it quick look elsewhere. They Said parts would be available one week later. That date passed plus 2 and still on hold. If you need immediately this is not the place. Look elsewhere
Hi Danny,
We understand your frustration and we are sorry that your order is taking so long to arrive. We ask for your patience during this difficult time, as parts are taking a few days longer to arrive. We apologize for the delay, we hope your order arrives very shortly.
Order at your own risk! I just now found out about the "fine print" in their order process. I have people that want their bikes, and I completely understand the world doesn't revolve around me, but at the same time, had I known it would be 3 weeks before my order was even processed, I would have ordered from somewhere else! WONT EVER ORDER FROM THEM AGAIN!
Most of our products are shipped directly from our warehouse. But some parts do ship directly from the manufacturer and can have unexpected delays. We are sorry your order did not work out and we thank you for your honest feedback.
We are very Happy with Partzilla service and prices. They have delivered everything in a timely manner and always ready to correct anything if something went wrong. We highly recommend Partzilla!
Hi Christine,
We are very proud of our fast shipping speeds and we are glad to see that it doesn't go unnoticed. We are glad to have customers like you. We hope you order from us again!
Excellent customer service, and expedited delivery on must purchases, if there is a problem, they will try their best to fix it, is really a pleasure to work with these guys
Hi Roberto,
Thanks for the kind review. We appreciate our customers and are always trying to provide the very best service possible. On time, affordable, authentic OEM parts are what you should expect from Partzilla in the future. We look forward to your next order!
Waiting over a month for parts. Have contacted them twice and been told it would ship the next day. Second time was a week ago and they have still not shipped
Hi Derrixk,
We sincerely apologize for the delays you're experiencing. We sent you a direct message to get your information and investigate the status of your order. Thanks for bringing this issue to our attention, have a nice day.
Got the email from partzilla saying the part shipped a week ago. Every day I check the ups tracking number and every day I see "Ups waiting for package"
Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. We can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 6 days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.
Good ordering experience quality part and arrived quickly
Great speedy service I have my new pump already with no hassle
EXCELLENT SERVICE WITH GREAT PRICES, I HAVE HAD TO CONTACT THEM DIRECTLY FOR TECHNICAL SUPPORT, THE TEAM WAS VERY PLEASANT AND COURTEOUS ON THE PHONE, TECHNICAL SUPPORT IS VERY KNOWLEDGEABLE AND HELPFUL, TURN AROUND TIME FOR PARTS DELIVERY IS VERY FAST, OVERALL EXPERIENCE IS FANTASTIC, THE ONLY WAY IT COULD BE BETTER IS IF YOU START SELLING THE MACHINES YOURSELF.
THANK YOU FOR ALL YOUR HELP
Hi Felix,
We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for affordable, fast shipping to 120-plus countries worldwide, and free fast shipping on qualifying orders within the U.S. We are glad we are your go-to OEM part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat.
I still haven't gotten my one order of the single bearing? Any help or guidance with that will be appreciated. All around I will be ordering from you again!
Moving my business to partzilla has greatly streamlined my shop's repair time and efficiency. I can order all my parts from all brands at one site. Prices are great and shipping is fast.
Needed a key blank for my new to me 35 year old Honda motorcycle. I choose them because their website allowed you to put in vehicle info/VIN and it would show you what fit. It returned two part numbers with nearly identical descriptions so I figured they just must be different style keys so I picked the first. When I received the key blank it was a mirror image of what I needed, groves on wrong side. I emailed them and asked for assistance. After several not very helpful emails back and forth of them saying, yup, that key is one of two we show fitting your bike, they finally identified that the other key (the one I didn't choose) was the one I needed. I asked if I could return and swap out my unopened key for the right one. They said no, you must return the key you have with a 15% restocking fee and then you can order the right one. Their policy states that there is no restocking fee if the website was in error about fitment so I asked them if that is so, why are you charging me a fee. Their response: "Because our website offered you at least one item that fits, it's not our fault you selected the wrongly offered part over the correct one, you should have called sales tech support before you ordered". Told them forget it, I will just throw the key away and buy one elsewhere, thanks.
Love the fact that you can find items by make/model/year. Photos available with items numbered makes it easy as well.
Ordered parts paid extra for faster delivery and was 5 days later. Wrong parts so waited another 4 days. So this has not been a good experience for me.
Thank you for your feedback. We hope to do more business with you in the future. If you have any questions or concerns regarding your order, please do not hesitate to reach out to our customer service team.
I've been ordering from Partzilla for some time now and I have never had a problem. And if I did, when I called customer service they fixed it right up.
Hi Christine,
Thanks for leaving a review. We want it to be as easy as 1-2-3 to order from Partzilla and we are always improving our site so our customers can have the best experience. We are glad to hear the parts were perfect and we hope you order from us again soon.
I have had nothing but great service! Prices are the best anywhere too. I've been restoring a metric bike for a year now and they have been my main source.
Hi Kevin,
If there's an OEM part that you need for your vehicle, we've got it. From Yamaha to Honda we have it all and if you can find a better price we will match it down to the dollar. We hope to see you again soon!
I've ordered a lot of parts from you & have only had one hiccup along the way. Thank you for helping me breathe new life into my older motorcycles!
Very user friendly site with genuine parts that fit every time. Shipping is always fast. I highly recommend this site. I will be buying my parts here from now on.
Thank you for the recommendation and the 5 star review. We appreciate your positive feedback.
I would have given 5 stars if the price for this little part was cheaper but I am very happy with Partzilla.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Colton,
We are sorry to hear about your shipping delay. As you know this is a uniquely challenging time and we are doing all we can to continue to provide the fastest processing and shipping under the circumstances.
We sent you a direct message and will provide a shipping update shortly.