• PartyCity

PartyCity

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Overview

PartyCity has a rating of 1.6 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PartyCity most frequently mention customer service, next day, and order online problems. PartyCity ranks 158th among Party Supplies sites.

  • Service
    77
  • Value
    60
  • Shipping
    43
  • Returns
    44
  • Quality
    48
Positive reviews (last 12 months): 5.7%
Positive
2
Neutral
0
Negative
33
22
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Absolutely the worst party city I have been to the people who work there aren't on the same page at.
  • 1-800-727-8925 is the number to party city customer service, but they are horrible.
How would you rate PartyCity?
Top Positive Review

“Life Saver Bo”

Antoinette K.
4/26/23

First off I would like to say THANK GOD FOR BO! This Youngman listened to my needs and got me taken care of rite away. Federal way Party store Great Job Bo!

Top Critical Review

“The General Managers at any location are the worst, treating employees like slaves.With no respect!”

Alma Lorena A.
3/12/24

Employees don't get any kind of training, same reason why they can't help costumers, they are racist with every one. Worst company ever!

Reviews (257)

Rating

Timeframe

Other

Reviews that mention popular keywords

party city (113) customer service (74)
Thumbnail of user antoinettek48
1 review
0 helpful votes
April 26th, 2023

First off I would like to say THANK GOD FOR BO! This Youngman listened to my needs and got me taken care of rite away. Federal way Party store Great Job Bo!

Products used:
Balloons

Thumbnail of user lizettee114
1 review
0 helpful votes
April 24th, 2023

Dee from Highland Village has outstanding customer service, very pleasant to talk and a great smile.

Thank you Dee!

Service
Value
Quality
Thumbnail of user maggieh233
1 review
0 helpful votes
September 11th, 2023

I visited the Columbia, MO store on Friday, Sept,******* to purchase balloons & some other items for my daughter's 21st. While there, I worked with several store associates because I was having a difficult time making a final selection/decision due to the extensive options available. ALL of the sales staff were patient & accommodating. I would highly recommend this store to others and will DEFINITELY visit this store again... Even though they were quite busy with orders for the University of Missouri Parents Weekend, they ALL made me feel like I was only customer in the store. Much thanks! - Maggie H.

Tip for consumers:
Nothing other than hoping this store realizes how much this customer appreciated them going "above & beyond" for me!
(NOTE: I don't have my receipt, but I did charge it to my MC)

Products used:
Balloons (with helium service at the store), mini gold disposable shot glasses, gold chip bowl and balloon weight

Service
Value
Quality
Thumbnail of user charitys47
1 review
1 helpful vote
February 28th, 2021

Jim the manager is always very helpful and cheerful! He as well as other employees and managers at that location consistently offer excellent customer service. They seem to really care about your event and getting you what you would like. When comparing shopping Amazon or other stores this is the place. They have the best product and price as well as great customer service!
Thank-you Party City!
* Found a beautiful selection of candy for my daughters wedding as well as lovely napkins and other decor.

Products used:
Candy / Napkins / Bowls / Cups / Plates

Service
Value
Returns
Quality
Thumbnail of user klosslm
1 review
0 helpful votes
July 13th, 2023

I purchased graduation balloons and other decorations for my son's party and had the balloons delivered the morning g of the party. The delivery person must have put a hole in the large helium balloon and the air was out within 30 minutes. I did not have time to go to the store to get another balloon as guests would soon be arriving. I called Party City and the manager promptly delivered an entire new balloon bouquet just in time for the party! Not only was a bouquet delivered but they gave me a much better bouquet than I had originally ordered! I was very pleased with the prompt attention, care, and service that I received!

Products used:
Party decorations in balloon bouquet

Service
Value
Shipping
Returns
Quality
Thumbnail of user olamidew
1 review
0 helpful votes
August 26th, 2022

My sister loves her bouquet, All thanks to Destiny, she did a great job.
I will be coming back again.
Thank you.

Tip for consumers:
None

Products used:
None

Service
Value
Quality
Thumbnail of user rods362
1 review
0 helpful votes
August 14th, 2022

Exceptional service from the crew in finding my needs to make party come true! They even help with making the price was right!

Products used:
Table cloths

Service
Value
Quality
Thumbnail of user nancym2475
1 review
0 helpful votes
December 6th, 2021

The North Pointe Parkway Party City store is THE BEST! They went above and beyond to assist me with my husband's balloons, even had an Uber deliver them to me with three separate drivers! I would use them again and again for any party supply need. Thanks again to a wonderful staff!

Tip for consumers:
If you cannot find what you need just call the store. They may have ideas for you.

Products used:
Balloons, candy, plates, everything I needed for my husband's 61st birthday.

Service
Value
Shipping
Returns
Quality
Thumbnail of user calebr43
2 reviews
1 helpful vote
July 30th, 2020

They have come a long way with customer service lately. The next day delivery is amazing and if there is an issue with your order, they make it top priority to fix it as quickly as possible. They even gave me extra balloons and decorations for my trouble even though it was no trouble at all because they resolved the issue in no time.
P.S. This is the absolute best place for Halloween supplies and costumes!
Customer for life!

Thumbnail of user donnaw899
1 review
0 helpful votes
October 9th, 2020

Thank You to Kyle at the Wheaton, IL store for his help in getting me the balloon numbers I needed for last minute party. Very helpful, please give him an excellent review from me. Thanks again Kyle. Party City always come thru for me.

Thumbnail of user balloonl
1 review
0 helpful votes
July 23rd, 2020

I bought the 50th Birthday Balloon Bouquet 5pc - Sparkling Celebration the beginning of the week of July 2,2020 To pick up on July 1. I surprised her with this balloon bouquet the morning of July 2nd. These balloons are still standing tall in the birthday girl's house almost 3 weeks later! Amazing! We never thought they would last this long. Great Purchase!

Thumbnail of user christineh326
1 review
1 helpful vote
March 10th, 2019

Thank you so much to the BEST customer service EVER. The GM Mike I believe his name is. He was very patient with us doing our wedding invitations. He helped us in so many ways. I can't express how much he has helped us out. Thank you to the GM for all your help. I tell ppl about his business and will be telling ppl to go there.
Thank you Christine and Keith Gerhard..

Thumbnail of user savanahw5
1 review
0 helpful votes
September 2nd, 2022

We're going to come and we really like your work and I just really wait to say if your people and your managers and really with the work

Service
Value
Shipping
Returns
Quality
Thumbnail of user tarahk1
1 review
1 helpful vote
April 1st, 2019

It was our son's first birthday and we had purchased a tank of helium for balloons. It was broken and would not work the morning of the party. The manager from the St. Cloud, MN store offered to DRIVE TO OUR HOUSE and deliver a new one. WOW! We were so grateful, as we live a half an hour away from the store and didn't have time to run in to get a new one. Thank you to that manager!

Thumbnail of user sulaz
1 review
1 helpful vote
November 17th, 2018

Just some few words. I went on Party City to choose a custom during Halloween and Judith one of the employees (party planner I think) was so helpful and attentive. Giving ideas on the custom, helping bringing more items and very patient. Excellent employee and very good costumer service. I appreciated your help JUDITH, thank you very much! I dont remember her last name but it was the store on 3501 N Federal Hwy, Pompano Beach, FL. I hope it gets to her!

Thumbnail of user thomass1512
1 review
0 helpful votes
October 13th, 2020

I was greeted at the door with a big smile from none other than Anthony Vega. He helped my pick out and plan my 10 year old sons birthday theme. He is a really good worker.

Thumbnail of user rosemaryd66
1 review
1 helpful vote
January 17th, 2020

I would like to commend an employee of your Clifton store, sheena Simms. Sheena went out of her way to help me arrange a set of balloons for my granddaughter party. The color arrangement was beautiful, we received a lot of compliments! She took the time out of a busy Saturday to help me with the arrangement, and also helped me find other items in this store that I needed. This employee was also helping other customers as well, and was polite and courteous to the other customers as well. Please commend this valued employee.

Thumbnail of user maddyr18
1 review
1 helpful vote
August 8th, 2021

Very great store with lots of choices. 10/10 recommend this great store it will not let you down. #partycityforever.

Thumbnail of user marianned57
1 review
1 helpful vote
April 25th, 2020

Hi I went to your store in Port Richey Fla. Off of highway 19. Shelby and Cory were Amazing, they made sure I had what I needed to celebrate my friends birthday. Thanks so you two I am so thankful.

Thumbnail of user daniellep98
1 review
1 helpful vote
August 25th, 2018

The employees were very friendly and answered all my questions about the stuff I had purchased it was a great experience and would recommend this place to anyone for your party needs

Thumbnail of user jeremyv31
8 reviews
95 helpful votes
March 12th, 2019

I bought candy for a project at party city and during the project I was staying awake after how much candy I was eating it kept me up all night I love party city :D

Thumbnail of user abbyg8
8 reviews
3 helpful votes
October 27th, 2015

Ordered my daughter her costume using a coupon and they had a free shipping deal going. So we got a deluxe costume, wig and all, for 15 dollars no shipping costs and to top it off it arrived days earlier than anticipated shipment date and my daughter is in love! Thanks Party City!

Thumbnail of user roxanneo9
1 review
0 helpful votes
October 21st, 2018

Lala was fantastic helping me at the Sanford store. I'm very grateful for her guidance during my shopping experience.

Thumbnail of user dianaj7
Diana J.
11 reviews
40 helpful votes
July 20th, 2014

Love this store wide selection on Party Favors and Costumes. :)

Thumbnail of user rubyr10
2 reviews
5 helpful votes
August 8th, 2014

Outfits were perfect thanks guys exactly what we needed for the hen party ;) x

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