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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Very east site to use and order from.
Product shipped very quickly.
Thanks
Keep up the great service. Thank you for access to my Yamaha parts.
Price, service, and shipping are all excellent.
Some bottles leaked during shipping, and labels came off the bottles.
Fast delivery and a good price. Received what I ordered
Parts came as ordered. OEM packaging price was fair.
Will continue to order from you guys. Site was easy to access parts from and didn't have to worry about ordering wrong parts.
I know parts are hard to get for anything now days. Thank you so much. I received it my part. Thanks again!
Outstanding, easy to shop and fantastic prices. Y'all beat everyone else.
Usually shipped right away. Took 10 days before it shipped
Y'all are doing a great job, keep it up! Finding exact parts is a challenge and so far y'all have made it easy and I really appreciate it!
It was very easy and straight forward I will
Highly recommend to everyone
Online order very easy & prompt delivery. Will order more in the future.
Thanks always a pleasure doing business with you
For my Yamaha needs
Came right when I was ready to fill my lower unit!
Ordered a 100 hours service kit Saturday evening and it was delivered the following Wednesday. Saved 40% in the parts and oils compared to my local Mercury dealers. I will be ordering from them again and have told all my boating friends about there pricing.
I am very satisfied with the service received from PartsVU. Having a diagram of the engines is very important to anyone who own one.
Easy and fast delivery. I've ordered 100 hour service kits for my Yamaha 4.2 300 outboards for the last two years and everything has been delivered as ordered with no issues.
Arrived quicker than the oil remote lines I ordered and everything was in the box thank you
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steve,
Thank you for your purchase and for your review. I am sorry your order was delayed, however, we did email you advising that one p[art had to be allocated from the vendor. I am sorry if you missed that email, please check spam. We do our best to get orders out as soon as possible however there are times when we need to reach out and allocate a part from the vendor. An email is then sent and should a customer not want to wait for that item to arrive, we can ship the remaining order upon their request. If at any time you have questions or concerns please call us at 888-625-5460.
Thank you for your review!
Kind regards,
Jessica