PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I experienced no issues with items ordered. Arrived quickly.
Good experience purchasing products, easy ti find what I needed
Item came quickly. Disappointed that the cover was not lined with soft material like the ones on my 300's.
Very excellent customer service and I'll most likely order again from you folks
Quick and easy to place an order. Many choices available to pick from. Informed prompt delivery.
Great price as always! Shipping was fast as well! Always a good experience...
The estimated delivery time of 4-5 days turned into 13 days. The part arrived at your warehouse on 5-15 after placing the order on 5-12. I was told it would ship within 24 hours after arriving at your warehouse. In fact it didn't ship until the afternoon of 5-19 after I called to get tracking info. It ended up shipping on South Eastern Freight Lines and didn't arrive in Key West until 5-22. Very disappointing and frustrating.
Great experience, had a package stolen/lost and they immediately took care of it. Very satisfied.
Easy to navigate and find what i was looking for. Fast delivery. Received everything described in the product description.
Great products and fast delivery…………………………………………..
Quick shipping and good service. Not much else to say.
It took almost a full year to receive the part. I had to purchase an alternate in that time, so I have not used this part. I received numerous emails telling me that the part was back ordered. A year is a bit ridiculous for any part.
20 gour service kit was complete, consisted of OEM parts at a good price. Free shipping and arrived promptly. Will buy the 100 HR kit in the Fall.
I was completely satisfied. The order arrived promptly and as described. Thank you
All good this time although the last part I ordered from here the usps took the scenic route going from Naples to North Carolina and back down to Hialeah for some reason.
The record of previous orders makes it so easy to reorder a 100 hour Maintenance kits.
Easy to navigate website. Finally complete website with all your maintenance requirements.
Good experience with the website and description of products
Kit had everything I need to do annual service. I've ordered from PartsVu before and will continue to do so. Have a completely full extra bottle of gear case oil now since it only uses a little of the second qt - so I might try to order this differently next time. And I need a special wrench to get the primary fuel filter opened to finish my maintenance- Thanks to Yamaha for forcing special tools on us - but that's a different issue. Thanks to PartsVu for saving me money
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members