PartsGeek

Ordered parts to replace my AC system, the forgot to ship half of them. No way to know if the parts that showed up even fit because I can't leave my car in pieces while waiting on parts.

Now waiting more time to get the stuff I ordered. And before it's mentioned I did verify everything was in stock before I ordered.

Was unable to resolve issue with customer service and I'm now waiting on an email from another department.

Will not use again.

Part was reasonably priced, and arrived quickly, but was the wrong one for my truck. That was not my fault, the website said it was the right one. One of the main connectors at the base of the steering column was different from the one they sent me. Rather than fight with a return, I was able to use my old clockspring connector by cutting it off and reattaching it to the partsgeek clockspring by soldering and heatshrinking the 6 separate wires (color coding was close, but not identical, but location in plug looked similar). It ended up working, but was a PITA. My original connector is on the right in the pictures, the PartsGeek connector is on left and was a different shape.

Received damaged wheel for Subaru Forester and received RMA quickly. BUT BEWARE: Buyer is responsible for return shipping regardless of who is at fault. Shipping is cross country and will cost more to return than the item is worth. What started off as a good purchasing experience has ended in "I will never buy anything from Parts Geek again".

I order some break pads. They took 4 days to ship even though my card was charged on the day I ordered. When I tried to cancel at first was told it was to far in the process then 2nd person said it would be cancelled, it wasn't. I was told via chat parts would be expedited, nope didn't happen. I refused to shipment and still waiting for my refund. Do a further search and get your parts else ware. The only reason it is a 2 is because my previous experience was a 3 this was a 1 due to poor customer service.

Ordered a pair of exterior side mirrors for 95 F-150 I have in Mexico and they were exactly as shown and delivered on time!
I'm impressed with the ease of purchase, quality of the product and stunned with the delivery during this period of time on the US!

I ordered an intake manifold gasket set and a full set of valve lifters for my 8.1 liter Vortec motor at the same time. I received the intake gaskets in 3 days but it took 8 days to get the lifters. When they arrived they were all just thrown in a box with nothing separating them and keeping them from bouncing around on each other and there were only 11 of them instead of 16. When I talked to customer service they said I would have to mail the lifters back, they would then issue a refund and I could re-order another set. This process, they say, could take 10 or more days. This is totally unacceptable but they say they have no option to overnight me either the rest of the lifters or a complete new set! First and last time I will be ordering from them. Only reason I did not give them a 1 star is because they handled the intake gasket kit very well.

My 2009 Saturn had some issues with the rotors and decided to upgrade them to a full set from parts geek. Way back when I used parts geek for my Silverado with no issues. Compared to before they seem to have gone wholesale and their actual address on the site isn't fully shown and call center customer service is overseas and unhelpful. Ordered a rotor and brake pad front end set for my Saturn for 73$ Shipped which was a great deal. Only to my frustration it arrived a week later box damaged and opened, packaging missing or sparse and the rotors were both different sizes and brake pads had a junior mint candy glued to my open brake pad box which all led back to parts geek shipping department. It came from Georgia instead of their headquarters making me believe they outsourced distributions to send projects out. Called them turns out it's an overseas customer service line compared to years ago and the person spoke no English I and said I need to replace the 1 they sent wrong and why everything looked used. They rudely said we can't return anything unless you return everything and then wait 3-5 buisness days for a refund processed then re order, and by then it would be 2 weeks out. My Saturn was on the block and couldn't move without the new rotors. They sent one correctly, so I used it so I could use my car, then I boxed the one they sent wrong along with the candy covered nasty brake pad box and sent it back with a note saying I was nice before but not anyone and demand a refund. If I don't get my refund because parts geek horribly screwed up they will be hearing from a bank financial institution demanding my refund. Don't use parts geek at all save up shop local.

ABS sensors in hub don't work, went through a lot of work replacing both front hub assemblies and cv axles as well as upper control arms and stub shafts just to end up with nonworking parts...

Ordered some headlights, received and installed only to find they didn't fit. Had purchased through sales agent guaranteeing fit but they won't accept return if part has been installed even though that's the only way to tell if it works. Very displeased m

It was a nightmare trying to return defective parts. 24 hours waiting time for email that never came

Someone who cares about their job and how the customer receives their product with their business name attached to their product, whether it be the website ( distributor) or the seller that's on the companys website. It still has 2 names attached to it besides the buyer and this looks like jimmy craps corn and he dont care! I did shipping and recieving for years with huge exhaust system after ceramic coating them, headers, i powder coated nascar rims, show car stuff down to piddly stuff and still wrap and sealed a product up 110% better than this even if it was a $5 piece or $5000 piece.
People need to give a D$%&! Seriously...

I'm not sure how the part I ordered was, because I never opened the box.
$9.97 Shipping to me $57.75 to Return. That's despicable!

Parts Geek shipped me the wrong part, and I was very concerned because their website states that buyers have to pay for return shipping no matter who was at fault. When I clicked through their website to request a refund, the email did state that I had to pay for shipping, however I contacted them a second time via the website and this time I clicked the option stating that my item never arrived, and in the comments said that I received the wrong part. They then emailed asking for a photo of the incorrect item and the next day emailed a prepaid shipping label, then refunded my credit card the full amount paid. So, I am glad they refunded my money, but am leery of ordering from them again since they never did ship the correct part and do not make it easy to get a refund.

Bought over $200 dollars worth of products for two vehicles. Took longer than expected to receive and the boxes were trashed (UPS) although the products did not sustain damage. One part I ordered was the wrong color and I wanted to return. Unfortunately the shipping cost is on me and the cost to ship does not make the credit worth anything so I will keep it and move on. The customer service centers they use have individuals with marginal English skills and low intelligence. The read their "scripts" and check the system and tell you what you already know from tracking info'/web site etc. Not real happy with the company and will look elsewhere for vehicle products in the future.

I purchased a front and rear brake parts Kit from Parts Geek LLC. Prior to making this purchase I put in the make and model of my vehicle (2007 Ford Focus) and was provided with the part that matched my vehicle requirements according to Parts Geek LLC. The part arrived on time; however, the front and rear brake part that was sent to me was not correct. I installed the front disk brakes but could not install the rear brakes because the rear brakes for a 2007 Ford Focus are Drum Brakes. I contacted Parts Geek LLC about returning the unused and unopened rear disk brakes for the appropriate Drum Brakes. I was told by customer service to send a picture of the packaging, the part that was replaced, and the unused/still packaged rear disk brake. I complied with this request and upon following up with the company I was informed that they would not accept a return of the unused part. Parts Geek LLC states that since the parts are part of a kit, they could not accept the return. All parts are packaged individually so it is not a kit in the sense of when you open one item the other item would be disturbed. I am deeply discounted with this company and their customer service. The person that I spoke to during the follow-up was located overseas and reading a script without any understanding of my situation. I would recommend that persons do not purchase parts from Parts Geek LLC and should not be swayed by just price but by the quality of service. If you are seeking parts for your vehicle, then you should check Rockauto or another reputable parts dealer. Stay away from Parts Geek LLC.

I have used PartsGeek Several Times. The few times I have had to call In there representatives were super awesome and helpful. I guess they cost to much because now they have to be using people from out of the country in India they hardly speak English.

So, for some reason, PartsGeek had a change of heart and provided me a full refund for the wiper blades including shipping. As in my title, they really put me through the ringer first, however. They said I got exactly what I ordered even though Bosch Icon was in the title. The lesser quality Bosch Clear Advantage was in the notes. I didn't even know what a Clear Advantage was. I reviewed top rated wipers and the Icons is almost always at the top of the list. Anyway, I took them to the post office to return and shipping would have been $15. So, to cut my losses, I decided I would keep them and let PartsGeek know to go ahead and charge me for them. They had already issued the refund. I wasn't looking for something for nothing... Anyway, they got back to me and said the ticket is already closed so consider them a gift. What's funny is that when I checked the items on their form of what I was returning, the parts were still listed as Bosch Icon wiper blades! So, based on reviews, I guess I was lucky. I wish this would be a turning point in their customer service, but I won't hold my breath. It's sad to see a company with potential lose customer base over such idiotic business practices. Not sure why they took care of me after their initial "my fault" response, but based on this experience, I won't use them again. I'm a standup guy, but based on this experience, I don't want to go through this again. In all fairness, I just want people to know, they did come through for me after putting me through the ringer. If they would have done this in the first place and sent a return shipping label like every other eCommerce company I deal with, it wouldn't have been an issue. I don't want revenge or anything like that, just wanted to make my fellow gearheads aware of this... Thanks

Horrible shipping times for DIY I would not buy any more products from this company the customer service they try to display is incompetent shipping is literally not fast nor convenient instead stressful & very inconvenient if you need the job done soon need parts ASAP these people will fail you order somewhere else.

One wouldn't think a belt that weighs maybe 1/2 lb would cost 20 bucks via the USPS. I'm pretty sure this is where they make their profit.

Great prices, but they do not tell you all that is required when you need to return an item or core. If purchased an alternator and charged $100 for a core charge to get that back I was told I would receive an email for shipping to return the old alternator. What was not mentioned was I would have to pay out of my own pocket to return the old alternator to receive my core charge. The cost to ship the old is $60-$70. I reality I would only be receiving $30-$40 returned back to me after ALL said and done.

Ordered brake kit - pads and rotors for my 12 year old truck. Rear rotors and all pads correct. Front rotors for wrong vehicle. Had to purchase locally for safety and inspection. The CS rep wanted me to return everything. After 4 days of back and forth emails got an RMA but they wanted pads and rotors. 2 more days they finally relented and got new RMA for just the rotors. Had to pay for shipping return even though it was their error. I need more parts for upkeep but won't be buying from PartsGeek. Too expensive.

I had great hopes for this company as it was recommended to me by a friend.

They sent the product that I was asking for, but it ended up being the wrong fit for my vehicle so I had to ship it back. No problem right?

Enters the HORRIBLE customer service. Not only did they close out my support tickets WITHOUT it being resolved (they decided for themselves whether it was resolved or not), but they are making me wait 7-14 business days (that's 3 weeks!) for a refund since they received my part back. PLUS they made ME (THE CUSTOMER) pay for shipping! For their mistake! How disappointing.

What poor business principle and customer service. You should cover the cost of shipping if a product sent by you does not fit the vehicle or is incorrect.

I will NEVER use them again nor will they EVER get recommended by me to another person. This is a ridiculous amount of time to process a refund. It should be THE SAME DAY YOU RECEIVE THE PRODUCT BACK.

That is how frustrating my experience as been with them. DO NOT USE.

Would not help process wrong item or core return charge. Bad policy with shipping and returns. Overcharged and hidden fees, will not return.