- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
So, for some reason, PartsGeek had a change of heart and provided me a full refund for the wiper blades including shipping. As in my title, they really put me through the ringer first, however. They said I got exactly what I ordered even though Bosch Icon was in the title. The lesser quality Bosch Clear Advantage was in the notes. I didn't even know what a Clear Advantage was. I reviewed top rated wipers and the Icons is almost always at the top of the list. Anyway, I took them to the post office to return and shipping would have been $15. So, to cut my losses, I decided I would keep them and let PartsGeek know to go ahead and charge me for them. They had already issued the refund. I wasn't looking for something for nothing... Anyway, they got back to me and said the ticket is already closed so consider them a gift. What's funny is that when I checked the items on their form of what I was returning, the parts were still listed as Bosch Icon wiper blades! So, based on reviews, I guess I was lucky. I wish this would be a turning point in their customer service, but I won't hold my breath. It's sad to see a company with potential lose customer base over such idiotic business practices. Not sure why they took care of me after their initial "my fault" response, but based on this experience, I won't use them again. I'm a standup guy, but based on this experience, I don't want to go through this again. In all fairness, I just want people to know, they did come through for me after putting me through the ringer. If they would have done this in the first place and sent a return shipping label like every other eCommerce company I deal with, it wouldn't have been an issue. I don't want revenge or anything like that, just wanted to make my fellow gearheads aware of this... Thanks
Yeah, I thought I was pretty eCommerce savvy, but PartsGeek managed to cheat me also. Fortunately, I'm only out about 40 bucks so not a hill worth dying for. I do think this company should be investigated by the proper authorities however, based on customer reviews. I ordered what I thought were Bosch "Icon" wiper blades which is stated in the title. However, I received Bosch "Clear Advantage" blades which are of a lesser quality. They put me through all the BS of sending pictures and all that stuff. Then they told me I should have read the notes instead of the title. On the notes it says, "Clear Advantage." A "normal" company would just correct the title as to save their customers the confusion, but not PartsGeek. They offered a refund, but would not pay for the return postage. They also didn't state if they would refund the original shipping fee. So, not worth worrying about. Unfortunately, even with their ridiculous shipping fee of $15.99 for three wiper blades to travel about 60 miles, they were still a few bucks cheaper than everyone else. So, me trying to save a few bucks got me screwed out of about $40. I should have recognized the red flag. I recommend staying away from these crooks...
Kevan C.'s review of PartsGeek earned a Very Helpful vote
Kevan hasn’t received any thanks yous.
Kevan doesn’t have any fans yet.
Kevan isn’t following anybody yet.
Empty.
