CYNTHIA C.

Parts Geek shipped me the wrong part, and I was very concerned because their website states that buyers have to pay for return shipping no matter who was at fault. When I clicked through their website to request a refund, the email did state that I had to pay for shipping, however I contacted them a second time via the website and this time I clicked the option stating that my item never arrived, and in the comments said that I received the wrong part. They then emailed asking for a photo of the incorrect item and the next day emailed a prepaid shipping label, then refunded my credit card the full amount paid. So, I am glad they refunded my money, but am leery of ordering from them again since they never did ship the correct part and do not make it easy to get a refund.