PartsGeekReviews 1,328

The PartsGeek system lists items at low prices to draw you in and get you to give your info & place an order.
The order is then reviewed by a human. If the humans decides they won't make enough profit, or they're having trouble finding a source for the item, they put your order on hold to stall for time, falsely claiming there's something wrong with your address or billing info.
At that point there's no telling what will happen. They may cancel the order and refund your money or you may have to fight to get your money refunded.
In either case, in the end, this untrustworthy company has your info on file and it's exactly the sort of company that makes money off selling people's info to marketing companies.

I received an order a week ago. One of the part does not fit, left mirror for 540i BMW year 2000. I send a return request. It responded to wait for their response. A day later, they did not respond. I resubmit the ticket and they say not to resubmit the ticket because it will start another ticket. I follow their instruction and so far no response for the past 5 days. I have expose wires on the back on this mirror and I cannot get my car wash. They seem to be completely lost when it come to return an item that does not fit.

10/31/19... I replied to this email asking to wait patiently, 24 to 48 hours response... email was sent on Monday and is now Thursday... I just received notification to expect another 24 hours to 48 hours. I try to call, wait 10 minutes without any responses... their return team really sucks more than ever.

Never received my part. They can clearly see by the UPS tracking code that I never received it. But when I come in they should either send me the part I ordered or give me a refund all I get are snotty emails. You cant actually talk to anyone. You have to email someone in India. (Or if they are in the US they have terrible grammar and are very rude). I guess I'm out 50 bucks. I will never, ever buy from these rude people again.

They send me the wrong part that does not even match the in invoice, they did to so many people, their a condition for return is to have the part number matching the invoice! How? If they sent you the wrong part! So they will never refund you the money. I disputed the amount with my credit card. Stay away from them.

$#*! these guys. Sold me a part that wouldn't fit. Threw the manufacturer under the bus, said they aren't good and to avoid their products. Its on your $#*!ing website! Customer service will hang up on you. There should be zero tolerance for parts that don't fit for customers. Sets your project back a week waiting for a part that fits. Selling parts that don't fit should be a death nail for online parts retailers. Don't buy from these jokers.

DO NOT ORDER FROM THIS COMPANY! DO NOT BELIEVE THE "CAPA CERTIFIED" FOR THE SAME PART WITH HIGHER PRICE THAT SAYS THE PART WILL FIT. In short, I'm stuck with a part that I paid $37 for and it doesn't fit. I ordered a bumper cover for my vehicle and then came back to the website to order the grille that needs to accompany the bumper. I was not sure what part would fit so I called and a sales rep ensured me that the bumper grille I was viewing online was the correct fit for my bumper cover I ordered from them previously. I had provided my VIN, the bumper cover part# to make sure I was getting the right grille for my vehicle. Now I have a grille that does not fit. Remember both parts came from partsgeek.com. I requested to return the item. I got the instructions on how to return for a refund. I went to the UPS Store to ship the item and that's when things got HORRIBLE! I paid $21.95 + S&H($37.81 total). UPS Store told me $57 to return the item. THIS MAKES NO SENSE. I called partsgeek.com and they asked me to show them pictures that the part did not fit so I can get a prepaid shipping label. They also asked for my VIN. I also showed them a screen shot of my previous order for the Bumper Cover. They said there was nothing they can do. They wasted my time. This is horrible service! There was no need for the back and forth emails with pictures after I had provided the order and part numbers to them letting them know it did not fit. It's like they didn't believe me and when I actually took the time to find a friend to hold the part up to my car to take the picture as requested for evidence... it got me no where. I live on my own so it was not fun to knock on my neighbor's door to ask to hold a part to my vehicle that doesn't fit so I can get a refund.

I ordered a left and right bumper cover mount bracket. I received 2 right hand brackets. Contacted customer service and requested RMA and the actual part. I was told that they would contact the warehouse to see how this happened. I was also told not to contact them until i got a reply from them. Then after several weeks of waiting i contacted them and asked for status update. (see their response). Oh BTW i sent the initial email on 03 Sept. Not 06 Sept.

I ordered a pig tail for my 1968 f 250 I recieved a pig tail with flat blades for an f-350, would have cost me the price of the part to send back customer service response was quick but no help, shame on you, I ordered what I thought was an ignition switch and pig tail because that's what's pictured, ignition switch with no pig tail again customer service was quick but no help, said it was a stock photo and they aren't responsible, shame on me for ordering from this shady business a second time, DONT USE THIS COMPANY YOU WONT GET WHAT YOU NEED! Unless you need disappointment

I called PartsGeek on the phone for clarification of a potential replacement left fender liner and the customer service representative was helpful and ordered the part. Unfortunately he did not inform me that the UPS ground delivery of the $25 part was going to cost $80! I only found this out after the invoice was sent to me several hours later which was too late to alter the order. Trust me I would never pay $80 for UPS ground delivery of a 3 lb part. I talked with Steve at Customer Service when I received the invoice and he worked diligently to help me. While the order could not be altered he negotiated a reasonable UPS ground delivery rate for the part which made the 40-50% savings advertised on their site more of a reality. The part arrived quickly and was a good fit. Thank you Steve and PartsGeek!

I ordered (2) parts through their online service and their site duplicated my order. They charged me twice and sent me (2) of the same items as well as (2) times the shipping. When I saw the duplicate charges on my credit card, I called to let them know that they duplicated my order and that I only needed one order. The customer service person told me to just refuse the second package and when they receive it back at their warehouse, they would refund the money. That's pretty funny because since I didn't need to sign for the package, I had no idea when the package was being dropped off, so I wasn't able to refuse it. Nonetheless, two packages were dropped off at my front door.
I called this morning to let the company what was going on and the Cust Serv person told me that it was MY FAULT there was a duplicate order and that I could send back the items for a refund (of course I would have to pay for the return shipping), but they wouldn't refund my second shipping charge. After I told him that not refunding my shipping (when it was their fault) is not good business, he hung up on me! Now I have duplicate parts and I am out extra money for shipping costs! That is completely UNACCEPTABLE!

Tried to purchase some parts from this site and the transaction went smoothly but as several days passed, I still didn't get updates on tracking information once more than a week passed, I called and they then told me that the order was canceled because they didn't have 1 part out of the several I purchase in stock. The gentlemen I talked to assured me over the phone that he would make sure my re-order will go without a hitch after I picked a different brand on the "out of stock" part.

Well, that second-order got put on and after another week that passed, I still didn't have parts so I tried to track the order thru the website and only then found out that that second order was canceled with no other explanation as to why.

My only assumption based on my previous experience is that they didn't have something in stock.

Never received any update e-mails or calls about it.

All this has left me with is a car that could have been repaired almost 3 weeks ago, A very sour impression of PartGeeks.com for lack of communication in regards to the reason for the cancelation of my second order.

Needless to say, I WILL NEVER RECOMMEND THIS BUSINESS TO ABSOLUTELY ANYONE