JM R.

In March of 2020 I had booked a hotel in Key West, FL to visit in April 2020 and then the island was shut down due to the pandemic. Yes, it was shutdown with absolutely no admittance. Hotels.com would not give me a refund or a credit to use at the hotel at a later date and when I addressed it with my credit card company they stated that I booked with a no refund policy. Even my airline gave a 100% refund due to the situation so this is unacceptable. I had always used them and will never use them again!

I ordered the wrong part, refused the shipment and waited 2 months for my credit card to be refunded. Now, a month and a half later, they charged my cc again for the same part. They are unethical!

I placed an online order, mailed in a receipt from Vetco including the script with the Dr.'s signature at the very bottom of the receipt and they wouldn't accept it. I spent more time and energy with phone calls and e-mails only to be told they need a signature which they already had. They wasted 2 weeks of my time and now my dog's heartworm med won't be in on time since I have to go through the process all over again but I have to wait to receive the script back which will take 5-7 business days they tell me. :(

After receiving the product, I plugged it in to charge it. A red bar lit up which notes, abnormal operation. I made several attempts to charge it and all failed. I sent an e-mail and the product was replaced. I received the replacement product and it exhibited the same issue. I e-mailed to make a return and receive a refund. It then became obvious that a person was not responding and that it was computer generated. I was inquired as to what type of phone I had and did I remove the phone case. I wrote back stating the charging base was defective and would like a refund. Again it asked about the type of phone I had and if I removed the case. Beyond frustrated.