PartsGeekReviews 1,326

So I ordered a new OEM exhaust for my car. There were 2 parts the right side muffler which is all one piece all the way up to the cat and the left muffler that connects at the rear axle(all wheel drive). Their website said everything was in stock. The right side of the exhaust was not in stock but was only mentioned after I ordered. Seeing that I went to cancel the left muffler soon after but was told it was too late to cancel. About a week later it arrived and after inspecting noticed it was the wrong part. I requested to return the item which took them a few days to process. They did not give me a shipping label to send it back even though it was the wrong part. Ended up paying $70 to send it back to them. It got to their warehouse on a Friday. They didn't acknowledge its arrival until the Tuesday after. And after that it took an extra day to give me the refund. They did not cover any of the shipping back to them. Will not be ordering from them again.

They get your money when ordering something,after that don't care if get the parts,if your parts lost they said it's shipping company problem, can't do anything for you.

This is part of their answer! They send me copy of the carrier without signing or picture.!Parts Geek can only file a claim on your behalf but the actual decision is based on the findings by the carrier during their investigation. Please see the attached proof of delivery from the carrier for your reference.

Unfortunately, we have no control over this. O

Ordered a pair or rear shock absorbers for my truck. They sent me some random replacement shocks that were not even close to the correct part number. Just a few days after their idiotic 30 day return policy they refused to accept a return. I will never use these idiots again, documented proof of incompetent shipping... somehow its my fault... total losers selling Chinese crap.

Absolutely terrible service. You will wait over 10 days for parts to arrive. Says in stock, however shipping label not created for 5 days. I call them and they say it's on the way. On the way? Where is it? Never again

I order some break pads. They took 4 days to ship even though my card was charged on the day I ordered. When I tried to cancel at first was told it was to far in the process then 2nd person said it would be cancelled, it wasn't. I was told via chat parts would be expedited, nope didn't happen. I refused to shipment and still waiting for my refund. Do a further search and get your parts else ware. The only reason it is a 2 is because my previous experience was a 3 this was a 1 due to poor customer service.

I received uncomplicated parts, my Optim was buy new parts or wait
Here is email they send, people go to dealer instead drop shipping from these websites
We have started a tracer claim investigation for you.

When a customer claims they have not received a part, and the shipping provider claims they delivered the part, OR is lost in transit, the only thing we can do is start a tracer claim investigation.

Please be advised that tracer claim investigations may take 7-14 Business days to complete.
Unfortunately, this is out of our control.

If you can not wait for the investigation, you will need to place a new order now or wait on the claim to be resolved.

Those are the only options. We will work to resolve these issues.

I foolishly have made a few purchases from parts geek. Every time, there has been an issue, and every time, they refuse to make it right.
First, i ordered a ball joint kit for a 92 nissan d21. I found one of the upper balljoints was broken when i opened the package. They told me to take it up with the manufacturer and didnt respond further.
Second, i ordered 2 identical upstream 02 sensors for a 2013 chevy 2500. One of them had a female plug, the other had a male plug. Mind you, identical parts, right down to the part number. This time, they refused to respond to any emails and over the phone, was pretty much told that they dont care, they dont accept returns, take it up with the manufacturer.
DO NOT order from these crooks.

PARTS MAFIA is what thier name should be! Stay away from this company! Ordered a kit and a belt. Only needed one part of the kit. Called several times to return. They could not find me or my order at all in thier system Finally they find my order for the kit but not the belt. Was told not to worry and put the belt with the kit and to include the old part i replaced. I recieved the RMA info email. It cost me over $100 to return everything only for them to tell my my return is being rejected and I would have to pay to have the package returned to me. Paid over 400 for parts, 100 to return and now they want me to shell out another 100 to get it back! Do yourself a favor and buy from your local parts store it's cheaper and safer.

Their policy is if you want a credit on your core return,you must ship it within 30 days.before you can ship your return,you must request a RFA number from them.they charge you for the core at part purchase then don't send you a RFA number and let the 30 days time out,and tell you its
Their policy that they can't except you return.they just scammed me out of $150.I filed a complaint with BBB.

Hello everyone i made an order online last night around 12:15 am next morning one of my orders was not in stock but on the site as available purchased part alone with the other parts needed to complete my full brake job check my email part is out of stock called after waiting on hold for 30 minutes i was helped by a phone rep which made it clear that i can not exchange this order for one that is in stock i asked why he said he has to cancel this one and i would have to pay again then i will receive my refund i then asked him i would have to cancel the hole order as there will be mixed parts that i would have to buy elsewhere he then explained that that's how it is everywhere and that i cant cancel none of my items as it has been over one hrs. Of purchase i then explained how is that possible as i have made this purchase after work hrs. He then said that i would have to wait for the order to be shipped to refuse order to then wait for it to process as a return before they issue a return to your card in other words you are trapped to stay with parts as that is a extensive colling period most people wont return like my self please be aware they are sharks and will ruin your order that you need with parts online they don't carry terrible place to buy online don't believe the 30 day return policy clearly does not work that way they define that rule with dirty sales tactics i would not recommend this place to my enemy...

I ordered a part with there sales rep and they sent the wrong part. The part did not even go with my vehicle and I am not sure what vehicle they were for. I asked to return and they said "As stated on our website, all parts and cores must be returned within 30 days of purchase with a valid RMA number. We do not accept any returns after 30 days, with no exceptions."

So if they screw up they WILL NOT HONOR ANYTHING!

TERRIBLE COMPANY!

Please save yourself from extreme frustration and avoid Partsgeek.com. I ordered parts incorrectly and asked about exchanging them shortly after their 30 policy. They refused and then deleted my order history. There are way too many other places to order parts from that actually respect customers. I can guarantee that I will tell everyone I encounter at shows, auctions and other events about their poor service and shady business practices. It's a shame as my friends and I are totally redoing older cars and need many parts.

Headline says it all. I ordered a lower control arm set that their website said would fit my vehicle, when they arrived and I finally got a chance to swap out the parts, they had no chance at fitting. I ended up having to get the parts locally in a pinch which cost hundreds of dollars more than I needed to pay. Tried to hide behind a policy when I called them out on it and wouldn't approve a return.

Buyers be aware, do not buy from partsgeek they advertise parts and they do not have it, wasting time and money to costumers, if your car broke down do not buy from this company

I ordered my parts through Santiago Muriel. I received a part that does not fit my car. I found out about this from a mechanic who had already installed brake pads for me, but the brake Rotors did not fit
I cant remove the brake pads now to send them back, I will have additional costs at the mechanic. It's not my fault the agent sent me the wrong parts. The agent asked me for the VIN number. I provided the VIN number and received the wrong parts anyway. Supervisor Valentina Zornosa was not helpful at all. Stay away from the company.