PartsGeekReviews 1,328

My boyfriend bought a couple parts from them (two separate orders for two separate cars) and only received the parts from the first order. For the second order the shipping tracker said it had been already delivered but it hadn't been. He ended up calling customer service and they told him the order had been canceled. They never informed us the order had been canceled and said they had canceled it because they suspected it was fraud. They offered no other compensation other then a refund on their end for their f*ck up.
TLDR: We waited two weeks for parts that never showed up and our order was canceled without them telling us.

The site does not show all product details and will not refund shipping charges when the wrong parts are sent due to their mistake, even after confirming the part in a chat with partsgeek

They advertise free shipping.Guess what,they state [NOT ON EVERYTHING] Sneaky practices,stay away.Dont waste your time.They are rated 911.th among auto part sites!

Sent wrong part and want me to pay return shipping. I will be opening a case through my credit card company. This is fraud to the max.

Never again Parts Geek. First the web site changed my address. Luckily the neighbor up the street had it. Unfortunately they bent the AC line so it would fit in the box. Customer service was pretty rude and said the only thing I could do is return it, using the on line form. Obviously I would not recommend Parts Geek.

I ordered a part from them. I paid 15.99 for shipping here. I ended up not needing the part. Now I am told I have to pay 30.00 to ship it back to them ridiculous. Never will I buy ANYTHING FROM THEM!

Ordered item, item was missing parts. They won't ship the missing parts, so you have to order the item again. Unfortunately, they also don't refund the shipping cost even though it was their mistake. My item cost $27, shipping was $15...refunded $27.

You can find what you need elsewhere and get better service. This is a poor business practice.

Ordered a part on 8-22,then got a email from parts geek to notify me that shipping cost was going from $13to $19,never agreed to pay any shipping cost after purchase on 8-22,so I then checkedy bank statements and then noticed that they had been taking $13 a month from 8-22 to 6-23 contacted the company and told them that I did not sign up for know shipping service s from your company,and they did not refund any of my money back, low down and dirty business,do yourself a favor and don't do any business with these low down dirty crooks

Bearing and hub replacement kit. Bearing fits. Hub spline won't fit axle even though fitment states it will. Well, it won't! Can't return hub because I already installed bearing. Can return other kit but freight charges are 50% of what I already spent on the pair. Return Policy allows the geeks to ship anything with no downside or risk to them. They are not smart "geeks" about auto parts but are shrewd operator's about taking your money without having to work for it. It would have been cheaper and a better value to shop my local parts store or another online provider. NEVER AGAIN! One and done geeks!

This place is a scam. Their website claimed parts they were selling would work for my car, and the parts did not fit at all. The website is overly confusing for setting up returns and they will not fully refund me for parts I sent back. Spend your money elsewhere and don't waste time with this untrustworthy company.

I wish that I have seen your review first. I ordered a radiator and you send me a the condenser and you want me to pay for you mistake. You guys are scamming people for the money you been reported to better business bureau.
And I'm getting my money back...

In January 2022, I purchased replacement headlights for my Cadillac CTS-V to the tune of $842. The car is kept outside, ALWAYS protected by a very high quality car cover. I'd estimate I've got fewer than 3,000 since the headlight installation. After removing the cover recently, I discovered a multitude of internal cracks / craze lines to the clear portion of the housing. In speaking with customer service, basically got "So sad, too bad" response since they are adamant that the warranty period has been exceeded by a few months. CLEARLY, a defective part. What a rip!

This was my 1st time ordering from this company & I regret it! I've wasted so much time! I ordered a part for a LAND ROVER & was sent a completely different FORD MOTOR COMPANY part that looks nothing like the part even. The 1st rep wasn't even listening & rude, not helpful at all. Then I spoke with Carlos, a 'manager' & asked if they could expedite if I reorder since they sent me the wrong part & he told me no, there's nothing he can do. Carlos was also rude & condescending. I understand mistakes happen, but there is ZERO excuse for POOR customer service. I will never do business with this company & I'll be sure to share my experience with others, hoping to keep them from this shady business. Such a shame you couldn't do something simple to make your mistake right.

The 1st pic is what I ordered, additional pics of what I received? NOT. EVEN. CLOSE.

I ordered a BMW TMS Module for my F10 series. When the package arrived, it said "Made in China." I should have taken that warning sign. But I gave it the benefit of the doubt and tried it anyway, of course it didn't work. Went to try to return it but they have a "no opened electronics able to be returned" policy which is ridiculous. Reference the pics attached to see the difference in quality. DO NOT trust your money to PartsGeek. Honestly, had it been more money, I'd be looking for a lawyer for false advertising.

I ordered car parts which never arrived and I was never notified of a problem. I reported the problem and was told the parts can't be shipped, that I would have to wait for the refund- two weeks minimum, and some reviewers never received their items, which would not surprise me. The phone line is peopled by the usual cast of ill informed and rude persons. This is the second time out of two that they have done this- I advise you to spend a few dollars more and use another supplier. This one needs to fail.

I was stranded out of town over nighted parts from them to find out the next day that put a hold on my order and could not process my order so called for nearly 2 days waited on hold for over 2 hrs once asked for return call and at the end they they said sorry we can't prosses your card do to billing being different then the Shipping address so stuck out of town for several more days this place just absolutely sucks

I ordered 2 parts before in the past and was told OEM parts is what i was getting but that was for from the truth. These are low quality aftermarket parts made of weak plastic. I had order a rear bumper lip, and rear face support for my 2021 sonata, for those parts being so cheap it's hard to really complain. However when it came to my car needing a new Front splash gard/under tray it wasn't at all what I ordered, it was the wrong size and damage. But when I requested a refund there were what felt like many obstacles to jump through just to get my money back.

The biggest issue was there was NO return label I had to come out of pocket to send it back. I spent $307 on the replacement almost $250 on the return and only received $205 as a result, Please Don't use this site just pay the difference for the higher quality or just get the OME parts you need elsewhere.

Lastly left this review on there site twice but it was taken down but them so don't believe the all the filtered "Verified Reviews" I fell for that. They don't want to take personal responsibility for there 3rd products and I should have realized that when I was trying to return it and there was no option prompt for wrong product/ damage item.

I can see if a part is defective. It happens, but two in a row indicates that they sell overpriced substandard parts. Additionally they don't send a replacement and wait for your return. They demand for payment on a new part and refund you whenever they want. In my case it was 2 weeks after they received the return before my card showed a pending refund and another 4 days for it to be available. I am in the process of returning the second one now and they won't call back since I am not getting another one. I have one coming in locally at my dealership Monday. Yes the dealership is 40 dollars more, but I know it's original and will actually work which is more than I can say for the parts I ordered here as well as parts geek employees.