PartsGeekReviews 1,328

They sent the wrong part for my vehicle, the return shipping is outrageous and every time u call they say they are experiencing high call volume, if u want to wait or for them to call u back, either way u have to wait 3 hrs for them to call back, and then I got tired of waiting on the phone that was almost 2 hr.said they did a refund,but still haven't received it.they received the part the 11th and this is the 20 th with no refund yet

They may have sold me the part that was wrong but they dont own up to it so to the company and CEO i will never purchase from you again so in the long run you lose my business forever..

Received my part installed in new engine and the hole for bolt was incorrect. Ref pic. Bottom is original part. Called CS refused to accept return since i installed. They didn't care the fact they sent me a faulty part. They planned to reuse it.

I rated the part in their website poorly and can't see my review anywhere. Hmmm? Filtering going on? Will never use again. Thinking of sending all the other un-used parts back as matter of principal. They would not fix a faulty 20 dollar part

After lengthy "Chat" with Davin who wanted to make sure I was ordering correct parts, I placed an order. Prompt delivery…however when I opened the box the plastic packaging was already open and obvious not the right parts. Immediately called…and was told I would have to place a new order which I did the same day. In order to get a return label, they needed pictures of original shipping box and parts. If they determined they were unused, they would provide a return label which they did. Immediately returned items in the original box. Few days later FedX returned the package to me marked "Undeliverable". I had to file a complaint with BBB and PayPal along with all my documentation and pictures to get a refund to PayPal Account. Beware…if you check you'll find lots of reasons to avoid this company.

Ordered my part on a Monday I was told my shipment would arrive to me on a Thursday,it sat in their warehouse (with a shipping label created)tell late late thursday(the day it was suppose to arrive) now it's not to be here tell the following Monday so it's been a major inconvenience. It was not worth the savings as it cost me two weeks without a car because I only have weekends to install it

March 27 2023 I purchased a reman alternator for 2013 Jaguar xj and paid $800 for Jaguar mechanic to install. The alternator "FAILED JULY 9 2023" a little of 3 months.I texted Parts geek 2 and they basically said "kick rocks" they only take returns within 30 days They're okay that I paid $270 for a fraudulent alternator that was made to fail and I spent $800 because I trusted Parts geek 2 to sell quality parts.RUN AWAY, DON'T GET SCAMMED!

Do not use this company. They purchase damaged goods, pack them and then deny return claims on insured packages which were not damaged in shipping. Outrageous that they are still in business.

Will choose other companies. A big list of issues to return an item? Other companies are so easy to return a item.

Ordered Hood Has Struts for my car 90 days ago and they failed attempted many times to get a way to help with this. The site only was for returning New not defective so I called the order desk because that's the only number shown and they told me go to the Web site I tried to explain it doesn't work for my reason and was hung up on. So I ordered using PayPal after numerous back and forth emails and phone this was beyond what they can do because the part failed not that it was wrong! Never ever use Parts Geek! Unfortunately I ordered from Amazon had new in a few days and in the past they would have taken care of this no problem!

Slow shipping if you need your part go somewhere else.
5 days now label created but not shipped.
I hope they send the right part

I ordered an intake hose and they sent me a crankshaft sensor. I had a customer waiting for the correct part and customer service was so terrible. They didn't even apologize never again without order anything from this company.

I don't understand all the negative reviews, this company had a particularly hard to find part for my Chrysler Crossfire at an extremely reasonable price. Ordered on a Friday evening and it showed up Tuesday morning. Fit perfectly and I couldn't be happier.

I bought a complete TRQ front suspension system for my 2008 Saturn Aurora and rear shocks. Wheel bearings, lower control arms with ball joints, Struts and shocks, stabilizer rods, control linkage, and inner and outer tie rods, and rear shocks. After installation, my frontend still sounds like it is coming loose, yet everything is tight. Took it to a shop to diagnose it and they said my front struts are making noise.

Called to see about return or exchange options and was told they would refund my money if I sent all the parts back. The problem with that is I already through away the original parts. The new rear shocks I put on, took them off to reseat them better, went to reinstall them and the screw metal is so soft they stripped out and I had to buy another brand.

Please don't waste your time with TRQ Parts, you will only have to redo it at a much greater expense.

After receiving the wrong parts I was given a return Authorization number and a address to return the wrong parts. After 2weejs of waiting around for refund to my bank I called parts geek and was told to provide a tracking number. I told them that I don't have that receipt anymore and I asked why there Return Authorization number wasn't sufficient. They simply said that if I don't have my tracking number I lost my money and parts! No where did they say to me that I needed a tracking number to be refunded until after the fact. So if you want to be treated like crap go ahead and order from these wiezels.

Ordered a muffler for a super duty, a box the size of a lava lamp showed up. Their return process is cumbersome and requires "review" when their shipping department is obviously working in the dark or something. May no mechanics ever order from them again.

My two sons gave me the same gift for father's day. Oldest in Seattle, young one in south Florida.

One kit came complete, partsgeek was incomplete. Guess what? Partsgeek does not pay for return freight. The cost of shipping it back was 75% cost of item. Ok I will keep it and try to sell it locally. Partsgeek never again.

I was sent an incorrect part twice and when I went to send part back they refused to sent a return label just because the SKU matched the part it couldn't have been that the wrong part was put in the box. When I called customer service they blamed me the guy kept talking over me and when I said I would never order here again the customer service rep said he didn't care. THIS IS NOT CUSTOMER SERVICE! Stay away from this place for parts

The shipper even cormed it waws deliverd to a different address and a different name. Contacted them many times. I never got the part, never got a refund.