Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordered online from the pretty large choice of well priced rotors, came about 4-5 days later, put them on, no problems, got rid of the wobble. Yay.
Product arrived as shown and was the exact fit for my model and make. Really liked using this site.
Hi Tyler,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Excellent web site and easy to use for my 98 tj.
Parts arrived quickly. Customer service was excellent when I called to confirm parts. Very knowledgeable and I didn't need to wait to speak with someone.
Hi Tj,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
It was the right part and fit perfectly. It took forever to get here(25 days) not impressed with that.
Hi Gord,
We’re sorry your experience didn’t match your expectations. We will take care that you never face such an inconvenience again with us in the future. Your feedback is valuable to us. Thanks for sharing your feedback.
They were fast delivering my part and the part was exactly what I wanted. I will be ordering from them again
Hi Paul,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Fast shipping great price. Very pleased with the service and quality of product
Hi Ryan,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
The live chat Rep was able to find the parts I was looking for within 2mins. It made my first experience with Partsavatar a great one.
I will definitely be using Partsavatar going forward.
Thank You
Hi Sean,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I was kinda skeptical at first since another well known site (Rock Auto) didn't had what I was looking for in stock at the time. But the experience is awesome, no delivery fees (a big frick'n yes) and delivered to me pretty quick. Like 3 days. The 2 downsides were 1. Parts fit on perfectly but kinda lacked some hardware though. 2. The price was a bit too high for my Hyundai Genesis coupe front strut assemblies (like $196.50 per side) and nobody/site had em'. But above all, I would definitely use this site again. Just lower them prices please.
Hi Nick,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Fast delivery, was as ordered, great price. Excellent service.
Hi Allan,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
I ordered a wheel bearing and have received way earlier than expected which was great because I needed one bad! Box was in great shape and the part seems built to last keep up the good work! And they are Canadian
Hi Andy,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Ships fast
Always quality product
Friendly and knowledgeable customer service
Hi Kelsey,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Good customer service and people do really try to help you
Hi Cary,
We are glad to know your experience in doing business with us. Thank you for your feedback!
ORDERED MY NEW ROTORS AND PADS FOR MY FORD AND EVERYTHING FIT PERFECTLY. MY QUESTIONS WERE ANSWERED BY THE CHAT TEAM AND THEY CONFIRMED THE ROTORS AND PADS WERE A 100% MATCH FOR MY FORD. THANK YOU
Hi Gabriel,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Ordered a set of rotors that no one else had ya'll had option and reasonable prices. Service was quick and easy. Canada post does not deliver to the address that I gave so I had to go pick them up however that is in no way your fault. They are just a bunch of ninnies! Keep up the good work and I look forward to using your services again in the future! Happy day!
Hi Marco,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
I ordered a interior door handle for a 1996 k 1500, I previously ordered one on Amazon and after 5 weeks of waiting I cancelled it and ordered it from here showed up in 5 days with in the time frame they advertised
Hi Thomas,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Unfortunately i didn't need it and i returned it, i liked the website and the design though
Hi Mohsen,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Parts seem to be of good quality, will likely order more as the need arises
Hi Brandon,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Price was fair shipping was good. Will order again when i need parts
Hi Ronald,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Using the chat feature was a but confusing. I spoke to two different operators who gave differing information. The misinformation caused issues for both of us, I ordered extra parts which I didn't actually need, and then I had to cancel the order.
Overall it was okay.
Hi Ash,
We sincerely apologize for the inconvenience you had to face with us. This is not the customer service we aspire to offer. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I purchased set of headlights for $400. Once installed none of the signal lights worked( front back side mirrors or hazards)and would blow the fuse. Bought and change the fuse again it blew fuse. There is some kind of wiring issue that compromised the circuit. I contact parts avatar they're telling me I have to buy another set of headlights for 400 pay for the shipping to return the defective lights and then pay for shipping to get another set of lights. So basically I'm paying for shipping three times. They will not return because they say they are use which they are clearly not! All I did was try them but they're defective so they're clearly not used. You can't call anyone there you can only talk to someone on chat and it's very difficult to get any help. They send you a link on how to do a form but the link doesn't even work. It's confusing it says page not found is absolutely horrible customer service I'm out $400 and I'm not willing to spend another $400 to get another set of defective lights that they will not return.
Hi Melissa,
We are very sorry for the inconvenience you had to face. As checked our team is already in contact with you. Please rest assured, we will resolve this for you. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robert,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.