Parcel Compare

We used this company recently to deliver goods to a customer in Malta. We measured the parcel which included a small pallet, weighed the goods, declared the dimensions and weights accurately and booked the service.

The goods were delivered but a few days later we received an invoice for an additional sum of money since the company claimed our parcel was heavier (20 kilos more) than we had declared.

We disputed this and provided detailed weights for every component including the packing and pallet. The company then claimed the pallet was bigger than we had stated by 20cm. The extra weight was described as volumetric.

Threatened with punitive charges we paid the extra sum demanded but several days later our customer sent photographs clearly showing that the dimension we supplied were accurate and we sent these to the company on the 5th of May 2015 and requested a full refund of the amount we paid through Paypal for the extra weight. We were assured by their customer services dept that a full refund of the extra charge would be made as soon as they received the photographs.

To date we have still NOT received our refund and the company continues to claim on Paypal resolution centre that the parcel was 20cm larger despite receiving concrete proof from me in the form of photographic evidence with a measuring tool in the pictures, that the dimensions I stated were 100% correct.

I will never use this company again and would not recommend them to anybody else. The hassle I am going through trying to get back money the company was not owed and had no right to charge me beggars belief!

£60 were taken away from my bank account, without any prior warning, two months after my delivery had been shipped. This is already very unprofessional, as I expect to get an invoice before I'm ever charged anything. I am then told this is for a parcel that was 2cm above the maximum length, which I think is untrue since I took great precaution with measuring every parcel I sent and none of them where above the maximum limit of 120cm. I am then told to dispute it by providing evidence, yet the company already know that I would have no evidence since the deduction came TWO MONTHS after the completion of the delivery and all evidence had already been deleted or destroyed, as I had assumed there would be no future issue since I hadn't heard anything for two whole months. So I am left £60 poorer for a mistake I did not commit, and the delivery company are not required to provide any evidence of the existence of such mistake. It is a SCAM. I will advise anyone looking for a courier company to avoid ParcelCompare at all costs. Additionally, the original quote did not include the price I would have to pay at the Spanish customs, even though the company knew I was sending my parcels to Spain, so the quote they provide is misleading. Had I known of the full price I would end up paying, I would have used an alternative company.

Hello DHL,

Please provide evidence that you have audited the item, as I took item to the post office and confirmed it weights 2.93KG but delivery is 5 months by seamail, hence I used DHL. And weight helght etc... are all correct as measured as local post office.

Your shipping agent Parcel Compare wants more $. And I discovered that DHL does not charge extra for shipping to residential areas, but your shipping agent Parcel Compare charged me extra for shipping to London Residential area

And you will never be able to get extra $ from me, as I have cancelled this credit card.

"We sorry to inform you that DHL has audited your shipment and found that the weight or dimensions you provided to us was inaccurate and this has affected the billable weight that was used to calculate the cost of your shipment. "

Even the English is amateurish "We sorry".

You should change to cancel this shipping agent of DHL. This company claims to be a shipping agent of DHL.

"PARCEL COMPARE ARE A SCAM PLEASE DO NOT USE THEM

They are awful fraudulent company who deserve no stars I don't know how they are able to still get away with stealing peoples money.
They twist things around when you are trying to resolve an issue they lie about the whereabouts of your parcel and upload fake/incorrect tracking information.
There is no wig contacting them so save your self a headache and stay away from this fraudulent scamming company
Please see the fake tracking information I uploaded with this review.
My parcel didn't even arrive to its destination and I was charged £76 lucky my bank refunded me"
parcelcompare.com 1 star review on 20th June 2023

I used Parcel Compare for sending my parcel to Slovakia.
It was picked up on the 6th of April 2021
It was birthday presents for my cousin's kids. Nothing unusual.
I was tracking my parcel regulary and tracking was saying ‘in transit'.
As parcel was in transit for a few weeks I contacted Parcel Compare and they said receiver didnt clear customs and the parcel is being sent back to me, in a cheeky way they also sent me an invoice for paying again to have the parcel returned.

Receiver and me never knew about customs duty as nobody notified us. They do not accept their failure and clear mistakes. How should I know we need to pay for customs with no contact regarding this customs charge and on their website saying ‘in transit'!
It is the 9th of May 2021 and still my parcel is "in transit" and they are asking me to pay for it to be delivered back to me!

I found their service very unpleasant. Its sounds cheap but in the end is double the price and your parcel will not be delivered

I will never recommend this company

Hi,

I have been charged an absolute absurd £184.82 for 14.50kg which absolutely ludicrous.

I've attached a picture of the item that was returned, in the picture it shows the NET WEIGHT of the product I had purchased and returned using UPS via your intermediary site.

The NET WEIGHT stated for the product is 31kg, I understand that does not include the weight of a box, only its contents.

SO HOW ON EARTH DOES A BOX THAT IS 90CMx50CMx50CM WEIGH 14.50KG? AND WHY THE HELL IS THE CHARGE SO RIDICULOUS, THE ORIGINAL PRICE PAID FOR THE DELIVERY WAS £31.91.

I AM ABSOLUTELY FURIOUS WITH THE SERVICE AND WILL BE POSTING THIS AS A REVIEW EVERYWHERE I CAN REVIEW YOUR COMPANY, AS I KNOW THAT YOUR COMPANY IS ADDING EXTRA FOR COMISSION AND I FIND THAT ABSOLUTELY ABHORRENT AND DISGUSTING. YOUR COMPANY SHOULD BE ABSOLUTELY ASHAMED OF ITSELF.

SHAME!

Package from the UK to New Zealand. March to May 2023. TWO MONTHS! Yes - T W O months!
Delivery was unnecessarily and excessively delayed. Chasers to Parcel Compare were 'fobbed off'. Responses were fanciful and ridiculous. I was expected to believe that there had been a tsunami in NZ!
It was only when I contacted New Zealand Post and asked them to backtrack the item that things eventually happened and delivery was achieved.
To add insult to injury, a £1.99 fee was deducted from my debit card A MONTH later and I was advised initially that this was a 'Covid Fee'. When challenged, the company couldn't describe exactly the nature of a 'Covid Fee', but went on to advise that it was a 'Surcharge deficit' demanded by the couriers and that P.C. Had 'no choice but to pass it on'! NONSENSE. They were then unable to advise the nature of a 'surcharge deficit' was for or why it was charged - simply quoting to me their terms and conditions of carriage.
They offered me a £5 discount voucher off my next consignment. £5 off something I wouldn't ever want to use again?
I THINK NOT.
Back to "Postage Supermarket" in future, whose service had ALWAYS been impeccable - but were just a little expensive for this package. The excess, with hindsight, would have been well worth it!

Adjustment Invoice for £13.98 sent to me 42 DAYS after delivery.

I booked a collection of an awning on 10/11/22 to be sent for repair to Pontefract from the Midlands. It was a circular awning bag which measured 90cm long and was 30cm in Diameter. It weighed 20.5 kilos on a set of digital scales but I rounded it up to 21 kilos so I was not understating the weight.
It was wrapped in polythene, sealed properly with parcel tape and clean. The paperwork was on the outside as requested and the driver collected on time and it was ready for him.
I booked it to go with UPS and paid £15.28 by credit card.
The parcel was delivered on 14/11/22 as promised at 14:11 and there were no delays or problems.

26/12/22 ParcelCompare sent me an email to say there was an adjustment invoice for £13.98 an they have already taken the money from my account! I will instigate chargeback proceedings with my credit card issuer as there was no explanation. The parcel was not oversized, it was not under declared in weight and was not above the maximum dimensions specified so there is no reason for an additional charge. Since contacting hem they have pointed me to a page not accessible during the order or even highlighted that detailed additional charges and told me I should be aware of ALL conditions imposed by ALL carriers. Sharp practice which has now been reported to Trading Standards.

I will never use them again or recommend them. In fact I will go out of my way to tell everyone about the shoddy and sharp practices followed by this company.

They have even tried to have my reviews on other sites taken down citing it is not a genuine review - once I provided the shipping number and proof of invoice it remained on the site!