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Panera Bread
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panerabread.com
New York
1 review
0 helpful votes
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Secaucus location
September 11, 2023

The food is very good but unfortunately the bathrooms are very dirty in this location, they look like subway bathrooms

Date of experience: September 10, 2023
Pennsylvania
2 reviews
1 helpful vote
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Fast service
May 30, 2017

I never have problem with Panera the service is always fast and fast with iPhone app for pick up. Soup is always the best and sweet buns.

Date of experience: May 30, 2017
Michigan
1 review
0 helpful votes
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Bad sandwich
September 12, 2021

My husband's sandwich had a completely raw piece of bacon on it, one slice completely raw... my salad had rotten tomato in it. No

Date of experience: September 12, 2021
Florida
1 review
0 helpful votes
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Delivery
May 13, 2021

Completely disappointed, I placed an order at 10:30 am to be delivered at 11:30 am. I got my order at 2:10 PM.

Date of experience: May 13, 2021
Arizona
1 review
1 helpful vote
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Thai Chicken Soup
June 8, 2022

First picture is what I ordered, second is what I got. Didn't taste good and bowl wasn't full. Disappointed.

Date of experience: June 8, 2022
South Carolina
1 review
0 helpful votes
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No bread bowls
October 13, 2023

No bread bowls! What your known for! Now bread bowls! No bread bowls! No bread bowls! No bread bowls

Date of experience: October 12, 2023
South Carolina
1 review
0 helpful votes
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Eh
July 7, 2021

Sandwich was dry and not put together well. The onion soup was just not good. They weren't busy but nobody even recognized that I was there.

Date of experience: July 7, 2021
Maryland
1 review
0 helpful votes
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Panera M. D. owned by Brian Lemek LLC violates discrimination laws in hiring and firing! Seniors don't give them your business!

Date of experience: September 24, 2021
Minnesota
1 review
0 helpful votes
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The kind you make at home from a box is better. SO disappointed! Soupy too and I don't think it was real cheese either.

Date of experience: October 6, 2020
California
1 review
0 helpful votes
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I wa looking forward to a large salad. So disappointed. Let's me forget about the size, super small and not enable. Tossed it away.

Date of experience: July 14, 2021
Wisconsin
0 reviews
0 helpful votes
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Bread bowls
January 11, 2022

The bread bowls arent reuseable? I went to put mine in the dishwasher and it didn't hold up? This really made me sad and i wont be coming back.

Date of experience: January 11, 2022
Illinois
1 review
2 helpful votes
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Where's the food?
January 31, 2021

Ordered Chicken salad and tuna 1/2 sandwiches. Maybe a TABLESPOON of filling in each. Terrible.No picture available- no food to show.

Date of experience: January 31, 2021
North Carolina
2 reviews
15 helpful votes
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Teriyaki chicken
February 13, 2021

Teriaki chicken bowl is awesome but $12 for half a bowl is not worth it. Really disappointed in this.

Date of experience: February 12, 2021
Illinois
1 review
0 helpful votes
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Rough manager
July 6, 2021

The manager of Panera on morgan on the 27th Street was very rough to his employees. It's brutal I feel bad for the employees.

Date of experience: July 6, 2021
Idaho
1 review
0 helpful votes
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The Panera on Cape Coral Florida on Cape Coral pkwy is way under staffed and New Yorker that takes our order is coughing and tell customers what to order, This Panera has gone downhill quick

Date of experience: October 28, 2021
North Carolina
1 review
0 helpful votes
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I wish I could give this place 0 stars. I was totally amazed at the treatment I just received at this so called establishment. I placed an order for lunch... rather large order for delivery on their site... like always when we received our order it was wrong. Now I paid a delivery fee on THE PANERA website for them to deliver my food. Today the order was missing soup. I called the café and reached a... person... named Peyton. This was the rudest nasty person I have ever spoken to. He spoke over me was nasty rude and obviously was not a professional. Basically I was told that it was my problem and if I wanted the over priced soup that I PAID FOR AND PAID TO HAVE DELIVERED THAT I NEEDED TO COME AND GET IT. He then hung up on me... not surprised from an obvious person of this class. I called back and he picked up the phone and hung up on me 4-5 times. I called customer service and was told in a nicer manner that this was my problem and again if I wanted the soup I could go pick it up. I then ask for the managers info and was told they have no Idea who that is. OMG what kind of company is this. I will make certain that this information is circulated through out the internet as people need to be aware of the type of companies that they support. We are a very large company and this was for a business meeting of executives and they were all in the room when this happened. I was glad to hear that they all wanted this review in an email so that we were able to send it to all 6 companies distribution list reaching thousands of individuals so that more people can be aware of exactly how important Panera thinks their customers are... I am asking you to rethink spending your money at this company but especially not at this particular location because obviously they allow people like... Peyton... to represent them and you may or may not get the food you pay for and just because you pay a fee for delivery it is still your problem if you don't get your food. Really... WOW.

Date of experience: June 3, 2021
New Jersey
1 review
0 helpful votes
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What happened to Panera
January 22, 2022

Ordered Chicken Frontega watery and disgusting. Asked for chips, got bread. Mac n cheese sandwich the worst!

Date of experience: January 22, 2022
Texas
1 review
1 helpful vote
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TRICKY BAGUETTES
January 29, 2022

WARNING! BAGUETTES ARE NOT GIVEN learned this the hard way. And they call this place Panera "Bread"…Disappointing.

Date of experience: January 29, 2022
Florida
1 review
0 helpful votes
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Loved it
July 13, 2021

W. Irlo Bronson Memorial Hoghway best service from cashiers. Coffe was a bit weak for my taste but delicious anyway.

Date of experience: July 13, 2021
Georgia
2 reviews
0 helpful votes
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I ordered 3 Packages of Panera Small Scones for a Ministry Ladies Retreat. I ordered 3 days in advance. I received confirmation my order was ready 1/2 hour before arriving. I arrived at the store on time. The Employee waiting on me indicated my order was not ready. She found one packet of the mini scones. She asked if she could replace the mini scones with larger scones, and I said fine. She put 4 scones (There are 10 scones in each of the three packets I ordered.) She indicated she was going to the back to locate more scones. She came out and gave me a large brown bag. I said Thank You and went out to my car. It contained the one bag of mini scones and 4 regular size scones. I went back into the store. They were very busy handling other Customers. I saw the young lady who served me, and I asked, How could you deceive me by giving me less than half of what I ordered and sending me off like you had taken care of me? She said she was sorry and continued helping the other Customers. She looked over and said see if you an find anything to replace what you ordered. I walked around, but they had very little left in their display, except Bagels, which I did not want. I finally picked up the last box of pastries. I really did not want them, but it was obvious no one cared. I returned to the Cash register. The young Lady continued helping other customers. The store was crazy busy, but all that did to me was make me feel they did not care about the way I had been treated. I stood there a couple of minutes. Another employee walkded by. I stopped him. I explained the siutation. I asked could I walk out with this box of pastires. He said yes. I left. I have never received worse service than this. I not get what I ordered online. Additionally, Panera Bread did not offer a refund, apology, or any form of kindness in Customer Service. This is extremely sad! This was the Panera Bread store on main street in Cartersville, Georgia.

Date of experience: May 19, 2021

Overview

Panera Bread has a rating of 1.4 stars from 482 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Panera Bread most frequently mention customer service, chicken sandwich and grilled cheese. Panera Bread ranks 323rd among Restaurants sites.

service
213
value
223
shipping
51
returns
61
quality
202
+104