Panera Bread

I ordered a Teriyaki Chicken & Broccoli Bowl to go. The advertised picture showed a bowl that was full. The order that I picked up and brought home to eat was a bowl that might have been 1/2 full. This was $13.00 plus tax and a 20% tip. NEVER AGAIN! You can only skin a sheep once.

I placed a large order for 27 people, and called to 2 days ahead of the event to confirm the order and deliver time. Less than 2 hours before the event, I received an e-mail that they canceled the order with no explanation. I called corporate and the rep. Would not provide ANY assistance, and would not connect me with a District Manager. I will NEVER order from them again!

Ordered eggs, bacon & cheese sandwich & Chai Latte- they forgot the bacon- the Chai Latte had a large oddly shaped transparent plastic piece inside. I scooped it out and showed it to the kitchen staff. They couldn't explain what it was and how it got inside - I felt sick. No apologies. I will Never visit another Panera Restaurant- Panera is not what it once was.

The Panera Bread I am referring to is located at 1195 Woodstock Rd, Roswell GA *******. I placed a to go order and was told they will call my name. I sat close to the front so I would not miss my name being called: Finally the person that was behind me received his order, so I went up to see why my name was not called, the cook stated she my name but she Never did. My food was there and was cold. Almost got to my car when I noticed there was no Chicken on my Salad. Went back in and explained to the cook that the chicken was left off, there was no apology and they had a attitude. I will never spend my money at this location.

I had a pickup order and the bag was sealed so i assumed everything was in there which was bad on my part, my drink wasn't even there so i had to go up and wait for them to make a drink and when i got home my croissant was missing and so was by baguette. Beyond all that, the soup and salad portions were so little. I spent $15 on this sh1t and i'm only allowed "panera money" back. I don't want panera money bc i don't want to come back i want my money back you guys stole from me.

I saw the commercial and was tempted at the bubbly edges clearly full of sauce, meat and cheese

What I got was cold and barely covered the edges. It was like a tiny middle coverage of topping and a ton of dry cold flat bread that I fed to my dog.

What can I say, my dog will eat anything.

The flatbread is nothing like the commercial and was flat out disappointing

Pun intended

I paid $50 for two lobster rolls. They arrived with a small ammount of wilted lettuce, and pieces of lobster ( I think it was lobster) it didn't taste like lobster. It tasted like dry cardboard. I'm being honest. I'm not sure if it's immatation lobster or what it was, but it was awful. Their was mayo on the bun, none on the lobter pieces. No seasoning. Nothing. Remember, i paid $50 for these rolls. Im more than angry. This was for my daughter's birthday. A special treat. I'm done eating out. They will try anything to make a buck. Cook at home.

Ok 3 times in a row! Time to address this so here we go:
When you make an order trough the app there is a place to put NO utensils and so I always put no utensils, I am at home and I have utensils so why waste plastic but 3 times in a row I guess they can't read the orders?

I ordered a sandwich and they toasted all veggies in toaster. Terrible. Toasted avocado. Yuck. Toasted tomatoes yuck. You toast the sandwhich first. Then veggies last. Duh. The pictures look nothing like the sandwich

I sent my husband to the Germantown TN Panera today to buy a $50 gift card for a friend. The clerk told him that with the purchase of a $50 gift card, he would get a FREE $10 gift card to keep. He was using a $100 VISA card to pay. When he got to the next place and went to use the VISA card again... SURPRISE! Panera had taken an extra $10 plus tax off the VISA. He had no way to prove it as the receipt did not show the $10.98 they had scammed him out of. HMMM... wonder of our friend has $60.98 credit on her card now? Anyway, a sorry way to do business! We will not return for any reason!

Went to Panera yesterday afternoon at a slow time of day (4:00pm). Order a bowl of soup with a brioche roll/side and a drink. Soup was cold, and a baguette instead of a brioche roll. I made a comment to staff about the problems, that went unanswered, so I took the soup to the microwave to heat it up myself. Microwave was filthy, but I heated the soup up anyway. After a few minutes gathering my thoughts, I asked to speak to a manager. The manager came out promptly, I explained my concerns to the manager, and she offered apologies, and excuses, but did nothing to rectify the problems. Overall, it was a bad experience at Panera, and certainly my last visit to this particular location.

My mother has wasted her soup coming in the house and apparently the bottom of the bag wasn't secure enough to hold the soup and the soup cap opened and the soup bursted open make the caps and bags more secure please my mother is now crying.

Today I ordered a sandwich, some Mac and cheese and a few soups. I never got the Mac and cheese and the soups were not even half way full. I spend over 40 dollars for half assed service and a missing item. Very disappointing.

I've tried Popeyes, Bojangles, Kentucky Fried, and Wendy's chicken sandwich. Saw a commercial on TV for Panera's chicken sandwich. Looked great on TV so I thought I would give it a try. First off, the cost - $11.34! Just the sandwich, no combo, drink or fries. I could have bought two from any of the other places. Second, what you get has no comparison with what they show on TV. The chicken was neatly hidden by the bun. There was no overlap, no sauce visible, no chicken visible. Just one piece of lettuce, and it wasn't much.
Not sure the sandwich even came with sauce as I couldn't find or taste any. So in summary, it cost more than twice as much and wasn't even half as good as any of the others. Forgot to mention it came with a very small bag of chips. It was wrapped nice and the service was good. As for the other four places listed above, I'm still trying to decide which has the best chicken sandwich.

We still love you entree's except the steak and cheese sandwich... please get rid of the horseradish dressing on the sandwich... please get some help with your sides... the apples have always been awful, and now the POTATO CHIPS are unedible... that leaves the bread. I love your bread, but not when I order a sandwich! Soooo... you need to get back the other potato chips please!
Thank you and I love your lemon cookies by the way!