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Panera Bread
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panerabread.com
New Jersey
1 review
1 helpful vote
Follow Loretta K.
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I don't know how they're still in business. The steak & cheddar sandwich couldn't have had altogether even just 2 ounces of meat AND cheese (I wish I'd brought a scale!). The new Toasted mozzarella and pepperoni just looked like an empty baguette when I got it; no visible filling at all, not like the promo photo, shown bursting with food sticking out of it. And the Frontera chicken sandwich was sooo tiny it was ridiculous. The sandwiches are 90% bread; empty carbs, no nutritional value, you'll leave hungry and broke. And they put the cheese in the (mediocre recipe) of onion soup before the cold, un-toasted bread cubes so it all sank to the bottom (not that there was much of it). And the cookies were $3.80 - $6 a piece! What a rip-off! Empty bread shouldn't be that expensive. Never going back!

Date of experience: April 22, 2023
California
1 review
0 helpful votes
Follow Mark G.
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No bread at Panera bread!
October 14, 2021

I have been eating broccoli cheddar soup at Panera bread for years and always enjoyed it. Last week I was traveling and staying in Murietta Ca and wanted a light dinner of soup and salad. I went to Panera bread only to find that they didn't have any of their signature soup. Tonight again I was in Murrieta and decided to try again to get some of my favorite soup, great they had soup but no bread! What! Panera bread has no bread!

Can someone please contact the owner of the store to let them know that they're going to lose the business if they can't provide bread or soup!

Date of experience: October 14, 2021
Oregon
1 review
0 helpful votes
Follow Kathryn F.
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Wonderful food
November 5, 2020

We just want to thank you for the delicious food we had delivered to us. The autumn squash soup is the best I ever had. Please keep this on your menu! The sandwiches and smoothies were a delight! We will be back, love the food you offer.

Date of experience: November 4, 2020
Illinois
2 reviews
0 helpful votes
Follow David F.
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NEVER delivers on its promises. Total BS. Stupid, overpriced and awful to their workers. I order about twice a month and I've quit tipping because of their FAKE PROMISES.

I feel bad for the delivery folks but oh boy does St. Louis Bread Company/Panera suck big time.

Date of experience: July 12, 2023
Illinois
1 review
0 helpful votes
Follow C S.
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The Asian Wonton salad used to be my favorite salad. I loved it so much. I just ordered it and wow the quality has gotten bad! Rusty old lettuce, the chicken was inedible, I honestly wouldn't even give it to my dog. Skimpy on the dressing too.

The lemon cookie was dry and did not taste fresh either.

All in all a terrible experience. I will not be going back to Panera in the future.

Date of experience: March 17, 2023
Alabama
1 review
1 helpful vote
Follow Michael K.
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Stacy who ran the register at the Strongsville Panera went above and beyond to accommodate me today. It's wonderful to support a business that appreciates it's customers. I love the coffee too and the bakery is to die for

Date of experience: September 18, 2020
South Carolina
3 reviews
9 helpful votes
Follow JoAnne E.
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Lie, cheat and steal
February 8, 2023

I recently did a takeout at Panera. The girl that took my order was inexperienced and confused the whole time she was taking the order. She also forgot to put a cookie in the bag I ordered. When I got home I was looking at my debit account and saw almost $30 was charged which I knew was wrong. I went back to get a refund and was told that without the receipt they could not give me a refund. I showed them the amount that was charged to my account, and they still refused to do anything. I know there are a lot of people out there that don't look at their receipts since they figure they're dealing with honest people. Who knows how often they do this. I would recommend staying away.

Date of experience: February 8, 2023
RU
3 reviews
20 helpful votes
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Hunter- Amazing sandwich!
September 1, 2023

Waited a little bit for the food, but the young man that made us sandwich honestly made the best sandwich I've ever had at Panera! Hunter at the Plainville location in Massachusetts is awesome thank you!

Date of experience: September 1, 2023
Kansas
1 review
0 helpful votes
Follow Mina A.
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Unpleasant experience
February 12, 2022

The workers appeared overworked and could not provide a good experience. I ordered two strawberry banana smoothies that turned solid and were so thick they could not come out of the straw. The body language of the workers was inappropriate and rude to us.

Date of experience: February 12, 2022
Connecticut
1 review
0 helpful votes
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Order gone wrong
July 28, 2021

I ordered a you pick 2 and part of that order was a chipotle chicken avocado sandwich. First it came out with paper stuck to the bread and we couldn't pull it off so it wasn't edible. We got it replaced and the next sandwich was ice cold in the middle. We got that one replaced and the next sandwich had minimal shredded chicken on it and tasted terrible. It was very unfortunate and I don't see my boyfriend and I going to Panera in the future because of this.

Date of experience: July 28, 2021
North Carolina
1 review
0 helpful votes
Follow Judy F.
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Here we go again. Panera has eliminated everything I like from the menu. I am a big fan of the Thai chopped salad and has been gone for a while. It is gone, along with the sprouted wheat rolls. I have tried to keep an open mind and try other menu items but, have been unsuccessful. I have tried to be a good sport and try other menu items, but I am done. The Asian sesame salad is weak in comparison. The Green goddess salad is off point. Lastly, I tried the BBQ chicken salad and it put me over the wall. It was gross to say the least. I got a salad with chicken slathered in BBQ sauce. I felt disgusting after this meal. Panera, you are dead to me. Stop trying to expand your menu and stick to the basics of what is good.

Date of experience: July 31, 2021
Maryland
1 review
0 helpful votes
Follow J P.
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I have visited Panera since 2016 and most recently visited more often due to my forced change of luck. The KID STAFF would Shut down the bathroom at 7:45pm even though they closed at 9pm. The Ethiopian Manager's cousin followed me in the bathroom a few times. Even though it's a woman's bathroom. He is a male and should be fired for Sexual Harassment! It's on camera! If I have to use the bathroom during working hours why not. Not to mention that the kitchen workers don't wash their hands! Please shut down and fire all of those theives!

Date of experience: August 10, 2022
North Carolina
1 review
1 helpful vote
Follow Donnavon W.
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Absolutely disrespectful, my wife is 8months pregnant and wanted half a sandwich and they mix up her order, give her two sandwiches and a salad tells her she has to pay for it even if it wasn't hers which was ridiculous and the managers are garbage in any aspect. Bad food overall, always too much or too little and charge way too much for it to be like that. Terrible place to go at anytime wouldn't even go if I haven't ate for 4 days.

Date of experience: June 23, 2022
Michigan
1 review
0 helpful votes
Follow PJ C.
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I recently ordered online and requested silverware since I would be eating in my car. The bagels were stale, the silverware was missing, the french onion soup were missing the croutons and the cheese. I have had this before at the restaurant and all items were excellent. Just kind of hard to eat food without utensils and the bagels were very hard. I sent a note to the restaurant in question and received a response that they would like to refund part of my order. And then nothing else, like how they were refunding. I checked my panera account and nothing on there, the CC was not refunded. Just kind of a sorry and hope you don't follow through, sort of email. And when I ordered it, I received a text message back within 10 minutes saying the order was ready, but when I arrived at the restaurant, it wasn't ready. Order #******* / MyPanera #*******820

Date of experience: June 2, 2023
California
1 review
0 helpful votes
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Family comfort cafe
April 20, 2023

I am happy with the quality of food now being served at this cafe. There are bowls that have so much flavor and fill me up. There is a good variety of tea and coffee available at most times. I am a fan of their chai tea lattes. They are delicious! Pizzas aren't so great. The soup selection and salads are very good! Mac and cheese used to be my go to until the bowls arrived! The Mediterranean bowl has to be my favorite. It doesn't look great from just looking at it. But once you taste it the flavors are delicious and healthy!

Date of experience: April 19, 2023
Alabama
1 review
0 helpful votes
Follow Natalia M.
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The food was OK and so were the drinks. But after we ordered our food, the drinks took at least 10 mins to get to us and then another 5 mins for large chicken noodle soup. Also because the food took so long only the chicken noodle soup was hot. My bagel and my parents scones were cold. Also the reason that the chicken noodle soup took so long was because the guy that was taking the order DIDN'T put the order in so they weren't even working on it! The drinks took so long because no one was working the drinks! At least 6 other people (who ordered AFTER us) got their drinks before we did! Also I overheard some severs complaining that the customers were complaining that they didn't have their food. They said that the reason for that was because they were under-staffed. Those same girls were chatting separately with the same man for at least 10 mins each! It will be awhile before I take my family here again.

Date of experience: May 23, 2021
Illinois
1 review
0 helpful votes
Follow Tom K.
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Visited a few times but this time I thought I drop a line. I ordered their Buffalo chicken sandwich melt.
I felt it tasted horrible and for sure will not order that item. I couldn't finish it. I dumped it.

Date of experience: March 22, 2023
California
1 review
0 helpful votes
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We visited Panera Bread yesterday for dinner and ordered two Turkey Sandwiches, one they didn't have the rolls that we wanted, two the bread that our sandwiches were made on, the sandwich bread was old, one slice of Turkey in the sandwich, a sandwich that you can make at home. The soup was delicious, and customer service at the register was great.

Date of experience: July 15, 2023
Michigan
7 reviews
22 helpful votes
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Normally, a whole salad would touch the lid. I ordered four salads, and every single one of them were roughly half full, at best. I had to do a double take to even notice the lettuce, at all. ALL of them were like this, and when I called the location, they replied with "Our portions are company policy." What a bunch of shysters. Location at ******* William P Rosso Hwy, Clinton Twp, MI ******* is the worst.

Date of experience: July 30, 2021
Maryland
2 reviews
1 helpful vote
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BEST PIZZA EVER
January 7, 2024

I recommend Panera Breads flat bread pizza because the sauce is extraordinary and blasting with flavor. When you take a bite of the pizza you feel like your in heaven! The pizza is very filling and can fill you up when your starving. I recommend the cheese pizza other than pepperoni.
Sincerely your friend, Alfredo.

Date of experience: January 6, 2024

Overview

Panera Bread has a rating of 1.6 stars from 482 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Panera Bread most frequently mention customer service, chicken sandwich and grilled cheese. Panera Bread ranks 322nd among Restaurants sites.

service
213
value
223
shipping
51
returns
61
quality
202
+104