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Panera Bread
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panerabread.com
Arizona
1 review
1 helpful vote
Follow Shonda V.
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I paid 5.75 for Mac and cheese it literally was about 5 small bites. This was my second attempt with Panera so not worth the price won't be visiting a third time.

Date of experience: January 8, 2022
Oregon
1 review
1 helpful vote
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I went to the Panera Bread on Greenbrier Pkwy in Chesapeake, Va. And I must say I was disappointed. My Strawberry Frozen lemonade was hot and melted when it was given to me not frozen at all, so asked them to remake. Then when I went to eat my food the fruit cup I ordered on the side wasn't fresh as all. The strawberries were old. The salad was good but that was about it. I don't eat here often but this didn't help the situation for me to go back.

Date of experience: July 15, 2021
Pennsylvania
1 review
0 helpful votes
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Customer service
April 7, 2023

My friends and I were at the Panera in the Lawrence park shopping center in Broomall. My friend had mistakenly not payed for a drink. I had payed for my drink normally. A worker came up to our table, took our drinks, and disrespectfully said we have to pay for our drinks. I politely told the worker that I payed for my drink. He ignorantly said he didn't have time for this. My friends and I came back a few hours later. The workers told us we had to leave because we had sat third for 5 minutes without ordering anything. There was nobody at the resteraunt at the time, so we were not taking up an important space for customers. On the way out I told the manager what had happened earlier, and she rudely ignored me. Will not be back.

Date of experience: April 7, 2023
Canada
1 review
1 helpful vote
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Had the mac& cheese with bacon, and it was horrible, could only eat Half of a small serving, considering the prices charged very disappointed

Date of experience: April 22, 2024
New York
1 review
1 helpful vote
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Disgusting
February 18, 2024

This place was so bad I wanted to throw up. It was so expensive for 4 people. Never go here unless you want some trash $#*! food.

Date of experience: February 18, 2024
New York
1 review
0 helpful votes
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Pizza was not at all good
December 18, 2021

Saw in ads about Panera bread. And ordered the pizza. It was way too hard seriously I got jaw pain while chewing what kind of pizza was that no taste nothing absolute waste of money.

Date of experience: December 18, 2021
New York
1 review
2 helpful votes
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Small portions
December 18, 2023

I reside in NY, Long Island.I was in Nassau county Hicksville and when to Broadway mall to get something to eat.placed the order 1/2 of sandwich and a bowl of soup. The soup was filled just half. And the sandwich was almost 4" a tiny piece of stake and some white stuff. I'm sure that is a cheap melted wanna be cheddar cheese. Almost 18 dollars. Never again. I got my money back. And whent to IKEA $14 and a good meal. Panera portions and quality are not the same anymore. I will never eat there again. And I'm intructing my family about this so they stopping too. Is horrible.

Date of experience: December 18, 2023
Georgia
1 review
0 helpful votes
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Customer Service
June 13, 2022

I stopped by the location of Roswell Rd, and the service that I received was awful. The employees that worked the kitchen area was arguing with each other, taking their time preparing the food. I purchased 2 Ceasar Salads, and the lettuce was terrible, and I didn't enjoy it. I want be back. Sorry!

Date of experience: June 13, 2022
District of Columbia
1 review
1 helpful vote
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Mr. Wulalegne demisse
November 26, 2019

The Panera bread I always use to eat and drink is the one located on 8541georgia silver spring.In here it is realy a very neat, fresh and yami foods, good service, good management and supervision and excellent personality and attitude towards every customer.

Date of experience: November 26, 2019
Wisconsin
1 review
1 helpful vote
Follow Wayne B.
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Ordered the "pick two"... steak and white cheddar sandwich, and broccoli cheese soup. Sandwich was NOTHING like the picture... close inspection revealed one thin slice of some kind of meat and an even smaller slice of cheese. The soup was lukewarm and watery, and was a TINY serving. The price for this disaster was a crime. Go to Arby's and get a beef and cheddar - 3 or 4 times the meat, at least double the cheese, and $4 less. Stop at the grocery store and get a can of broccoli cheese soup, and warm it up at home. Maybe the place I stopped (Manitowoc, Wisconsin) is not typical... but if it is, how does Panera Bread not go belly up?

Date of experience: March 8, 2023
Florida
1 review
0 helpful votes
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I truly have never been so disappointed. I called, I emailed. No one would call me back. Then they gave me a $5 reward on my account. That's some great customer service.

Date of experience: October 31, 2022
Florida
1 review
0 helpful votes
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HOW PEOPLE HERE THINK IS POSSIBLE TO STAY AND EAT IN PEACE WHEN THE SONG IS TOO LOAD AND SO STUPID SONGS? IMPOSSIBLE TO STAY, IMPOSSIBLE TO HAVE A CONVERSATION... THAT´S INSANE... RIDICULOUS! PANERA BREAD ON US 192 KISSIMMEE... FLORIDA! WHEN ASKED TO MAKE IT BETTER THE MANAGER SAID IT´S PANERA RULES... ABSUUUUURD MANY CUSOTMERTS LEAVING BECAUSE THIS SOUND...IS IT A PARTY OR WHAT?

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Date of experience: May 31, 2023
California
1 review
0 helpful votes
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Freak this! There was a rat in my food. I was going to eat then i saw rat poo! Dont go if you hate poop

Below is a photo of a rat. Please don't go

Make sure to chekc out my youtube channel https://www.youtube.com/channel/UC5iAZ-K68PopP2ng9jNTZyA

Date of experience: December 2, 2022
Georgia
1 review
1 helpful vote
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I had a door dash delivery from Panera today. I went through the drive through and they told me they could not give me my order through the drive through. I had to wait in line behind several cars to get out of the drive through, all while my time to deliver was running out. When i reached the window, I explained my predicament, but they still refused to hand me my order. I had to pull around and go in. Upon delivery, I realized my order was missing items. I was already late. Panera has NO INTRUCTIONS for Door dashers as to where to pick up their deliveries. I had no way of knowing I could not pick up through the drive through, but of coarse it is my fault that items were missing and the order was late. I will never accept another delivery from Panera on door dash, nor will I eat there myself. That is all.

Date of experience: July 29, 2021
New York
2 reviews
0 helpful votes
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Great
March 29, 2022

We ordered tomato soup, chicken noodle soup, grilled cheese sandwich, chicken salad sandwich and a chicken salad at the Newburgh NY Panera Bread and the service and the
Food was all outstanding.
Would highly recommend it

Date of experience: March 28, 2022
South Dakota
1 review
0 helpful votes
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Rotten sandwich
December 13, 2020

I received a rotten sandwich from Panera today. Panera use to be my favorite place to eat but in the last 6 months everything I have ordered has not been good.

Date of experience: December 13, 2020
Washington
2 reviews
5 helpful votes
Follow Kerrie M.
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I ordered a rice bowl and a side salad that cost $25. I still felt hungry after my lunch. Portions are really small and food is way overpriced. Would not recommend.

Date of experience: May 31, 2023
Texas
1 review
0 helpful votes
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Mike was the person that took my order and he went above and beyond! Friendly! Energetic! Awesome customer Service! At the Garth Rd. Location! 4/21/23

Date of experience: April 21, 2023
Louisiana
1 review
1 helpful vote
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Really bad.
January 22, 2021

I use to go to panera bread in Orland got the onion soup with cheese that had good bread on it with cheese smothering the top this one in Ocala is terrible the cheese sprinkled on top and really bad bread in the soup first they gave me wrong soup then this crappy onion soup. What happen to the great onion soup you servered?
I won't be back. Just terrible and expensive to boot. I'd think you'd want your customers to come back
My address I'd appreciate a note from you.
Kathy Brown
2931 NE 45th Ave Ocala Fl. *******

Date of experience: January 22, 2021
New York
1 review
0 helpful votes
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I was celebrating my birthday weekend and a co worker gave me a Panera Bread gift card so after an appointment i had in Bellmore NY i decided to have lunch at the location on merrick road and what an amazing service i received from the front registrar but i want to mention an extraordinary young man at pick up by the name of Charleston
What a wonderful example of customer service ever. It was my first experience at this location but it will not be my last i will tell my friends and family that just as i was treated they will absolutely feel the same and again Charleston even though it was very busy made me feel as though every question or request was important he was professional, polite and extremely patient just awesome that is why i gave them 5 stars

Date of experience: October 13, 2017

Overview

Panera Bread has a rating of 1.6 stars from 482 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Panera Bread most frequently mention customer service, chicken sandwich and grilled cheese. Panera Bread ranks 322nd among Restaurants sites.

service
213
value
223
shipping
51
returns
61
quality
202
+104