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How would you rate Pandora?
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New Mexico
1 review
4 helpful votes
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Less than one star
March 16, 2019

Too many remakes not the original recordings the Grass Roots on Pandora is the worst but there are many many more I hate it when a song comes on that is a remake and a bad one. That's why I listen to Spotify I make my playlists and that's what songs are played don't have to thumbs down or up just my songs when I want them. Thanks Spotify

Date of experience: March 16, 2019
Pennsylvania
1 review
1 helpful vote
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Pandora sucks
January 8, 2017

Why would I invest in an upgrade for a station that is constantly shutting down and then explaining that it's their fault and please press reload. Aggravating.

Date of experience: January 8, 2017
Florida
3 reviews
7 helpful votes
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Hate the commercials
March 19, 2015

Although I love Pandora, I receive commercials about places 5 states over from me! Kinda silly. However, this is a great place to discover music you love.

Date of experience: March 19, 2015
California
1 review
3 helpful votes
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Horrifying
July 30, 2019

Pandora is a joke when it comes to customer service. They double charged me and have no one to call. They took my grocery money for the day and will not respond by email. A horrible company.

Date of experience: July 30, 2019
Florida
2 reviews
1 helpful vote
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$#*!in a right
November 4, 2017

Great app. You can make an awesome station in about 4 hrs. Then it just plays all the music you like. Gotta deal with a few commercials or pay for premium. Love it. Listen all the time.

Date of experience: November 4, 2017
GB
2 reviews
3 helpful votes
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Online stores
April 20, 2016

Fantastic customer service. If you need to return something, no questions asked and they even pay your return postage. What a lovely company to deal with.

Date of experience: April 20, 2016
Illinois
1 review
2 helpful votes
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I loved using this app until I started hearing the same Ad promoting Black Lives Matter over and over again. While Police Officers are laying their lives down this app is celebrating a group of destructive liberals that don't know their heads from their asses, burying businesses all around the country. THIS COMPANY SHOULD BE ASHAMED OF THEMSELVES FOR ALLOWING THIS!

Date of experience: February 27, 2021
Missouri
1 review
1 helpful vote
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Complaints about pandora
November 2, 2015

Songs have a beginning, middle and end. But Pandora cuts off the end like elevator music. They have ads that say "Pandora has no ads"? What kind of crap is that?

Date of experience: November 2, 2015
New York
11 reviews
13 helpful votes
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I wish Pandora would allow a person to pick specific songs for a playlist. Playlist.com did it until they tried to compete with iHeartRadio and Pandora, thus ruining their website.

Date of experience: February 7, 2017
California
39 reviews
20 helpful votes
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Another antiquated business that needs you to create yet another marginal internet account instead of using top-level single sign on SSO providers e.g. Google, Facebook

Date of experience: April 27, 2016
Texas
4 reviews
11 helpful votes
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I absolutely LOVE Pandora! It's super simple, and it does an absolutely GREAT job of picking songs based on your interests/genres, and it can find some pretty obscure music (e.g., Drums & Tuba; Intronaut) as well as the obviously obvious (e.g., Ozzy, Helmet). The Music Genome Project is a stroke of genius! But, speaking as a biologist, it's not so much a "genome" project as it is a "proteomics" project. Anyway, another super cool thing about Pandora is that it's not gonna play all the same, moldy classics you are used to over free radio; case in point, currently it is playing "Bloodstone" a freakin' awesome song by Judas Priest off the Screaming for Vengeance album, which likely never got any airplay, or maybe like a month after the album came out. Long story short, Pandora ROCKS!

Date of experience: January 12, 2011
Missouri
5 reviews
3 helpful votes
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Bomb music
December 27, 2017

I could not I aging my life without Pandora and the fact tathat they have the best music stations that one else can customize for their personal listening preferences

Date of experience: December 26, 2017
Canada
30 reviews
25 helpful votes
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I watch for these on eBay & on other sites for special occasions & buy them ahead since my daughters just love them. A girl can never have enuf bling in her life when she is old or young!

Date of experience: August 5, 2016
Honduras
6 reviews
10 helpful votes
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Great Music App!
September 3, 2016

Loving Pandora its my favorite music app, i can just sit at home & play good music not worrying about changing the song because on any station i have it i like the songs they put, i mostly listen to Drake, Lil Wayne, Young Thug, & Rae Sremmurd Stations they be putting Some Fire Music!

Date of experience: September 2, 2016
California
21 reviews
35 helpful votes
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Pandora is an excellent music service with incredible suggestions based on your likes. Their Free option is good and all you need. If you want quick tunes, Pandora is the way to go

Date of experience: January 10, 2016
Virginia
5 reviews
2 helpful votes
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LOVE LOVE LOVE Pandora
February 15, 2016

Great music, several genres to choose from. If you dont like a song give it a thumbs down and it goes to the next song. Amazing, free, what more can be said.

Date of experience: February 14, 2016
California
4 reviews
5 helpful votes
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Pandora's nice because it let's you "create" your own genre stations and saves them so you can play them at any time. Only downside is you can't skip more than a few songs at a time. Also, it's free!

Date of experience: January 25, 2012
Ohio
1 review
3 helpful votes
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Crap pure crap
March 11, 2019

Pandora radio sucks I wouldn't pay for that $#*! of you paid me iPod is way way better just get what artist ya want then bam everything you want you can add or take off Pandora just sucks big time try to listen to 1 person and ya can't even do that no matter what channel your on always here the same old stuff on every other channel if I want to listen to a artist I want them not crap from other people repeat after repeat is all Pandora is

Date of experience: March 11, 2019
Delaware
3 reviews
10 helpful votes
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Shady company
April 17, 2018

There is no customer service phone number for Pandora. You have to email them. They will NOT refund their services that are charged to your credit card. I signed up for A PREMIUM FREE TRIAL. They charged my credit card for the Plus plan. Customer service email (no phone number, just email) said that they charge for the Plus Plan and then pro rate that plan when your free trial is over. The free plan isn't FREE! Keep this in mind when SIGNING UP for Pandora plans!

Date of experience: April 17, 2018
Kuwait
11 reviews
6 helpful votes
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I absolutely love listening to pandora. Great variety of music, I do not use anything else. The extra few bucks to get rid of ads is certainly worth it. Give it a try, you will love the convenience.

Date of experience: January 16, 2015

Overview

Pandora's reputation is mixed, with customers appreciating its diverse music selection and personalized stations, often noting the app's ease of use. However, significant complaints revolve around reliability issues, such as frequent interruptions and repetitive song choices, which detract from the listening experience. Customer service also faces criticism, particularly regarding difficulties in account management and unresponsive support channels. While some customers express satisfaction with the jewelry products and in-store experiences, concerns about product quality and return policies indicate a need for improvement. Overall, Pandora must address these service and reliability issues to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
24
quality
21