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PandoraReviews 541

3.0

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Pandora Reviews Summary

Pandora's reputation is mixed, with customers appreciating its diverse music selection and personalized stations, often noting the app's ease of use. However, significant complaints revolve around reliability issues, such as frequent interruptions and repetitive song choices, which detract from the listening experience. Customer service also faces criticism, particularly regarding difficulties in account management and unresponsive support channels. While some customers express satisfaction with the jewelry products and in-store experiences, concerns about product quality and return policies indicate a need for improvement. Overall, Pandora must address these service and reliability issues to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
24
quality
21

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California
1 review
2 helpful votes
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Pandora failed
September 4, 2019

Boring sci-fi show with poor acting the lack of originality don't waste your time the CW fails on this one.

Date of experience: September 4, 2019
Pennsylvania
1 review
2 helpful votes
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Terrible terrible
September 1, 2019

First, just go to Nordstrom or somewhere where the quality will be better, but you are paying the same price. I have had three rings break in the last year. I used to be a good customer have 20+ products, the quality has diminished completely. But I went through a whole process of exchanging a ring that was broken and sat on the phone for an hour, sent in my old ring, and picked a new product because mine was out of stock. But the ring never came and I contacted customer service and they said sorry, but we're not sending it. Literally got it fully confirmed with customer service that it would come and then they switch it on me. I won't be shopping at pandora again. They lost a loyal customer for the terrible customer service they have.

Date of experience: September 1, 2019
Pakistan
4 reviews
8 helpful votes
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Music
August 29, 2019

Music is an art form and cultural activity whose medium is sound organized in time. General definitions of music include common elements such as pitch (which governs melody and harmony), rhythm (and its associated concepts tempo, meter, and articulation), dynamics (loudness and softness), and the sonic qualities of timbre and texture (which are sometimes termed the "color" of a musical sound).

Date of experience: August 28, 2019
California
1 review
3 helpful votes
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Horrifying
July 30, 2019

Pandora is a joke when it comes to customer service. They double charged me and have no one to call. They took my grocery money for the day and will not respond by email. A horrible company.

Date of experience: July 30, 2019
Virginia
1 review
2 helpful votes
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As soon as i clicked a new station, conveniently, the purchase screen appeared and instantly purchased it without asking again or confirming the purchase. Y'all are punks. Y'all know that's bull**** how you do that. I just want it fixed. Fix it. It's really easy too. Don't give any b. S. either it's see through.

Date of experience: July 12, 2019
Washington
2 reviews
21 helpful votes
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Purchase return
June 23, 2019

I just wanted to return my purchase back. Just for fun) It has succeeded but only from the second time. That is why 4 stars)

Date of experience: June 21, 2019
Ohio
1 review
3 helpful votes
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Sucks
June 14, 2019

Totally sucks. Listen to the adds and save the money. You are going to still get the adds. No number to call or email for problems. Once you subscribe you have to get the bank to block them to cancel. Really $#*!ty.

Date of experience: June 14, 2019
California
1 review
3 helpful votes
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I have used Pandora streaming radio for many years. The biggest criticism of the service is the tendency of the algorithm to go off on tangents and start playing music that is really nothing like the station I have created and the need to constantly give thumbs up or down to try to keep the service on track. Often not playing enough of the artist I create the station around. I hope they can get their programmers to improve their service.

Date of experience: March 23, 2019
New Mexico
1 review
4 helpful votes
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Less than one star
March 16, 2019

Too many remakes not the original recordings the Grass Roots on Pandora is the worst but there are many many more I hate it when a song comes on that is a remake and a bad one. That's why I listen to Spotify I make my playlists and that's what songs are played don't have to thumbs down or up just my songs when I want them. Thanks Spotify

Date of experience: March 16, 2019
Ohio
1 review
3 helpful votes
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Crap pure crap
March 11, 2019

Pandora radio sucks I wouldn't pay for that $#*! of you paid me iPod is way way better just get what artist ya want then bam everything you want you can add or take off Pandora just sucks big time try to listen to 1 person and ya can't even do that no matter what channel your on always here the same old stuff on every other channel if I want to listen to a artist I want them not crap from other people repeat after repeat is all Pandora is

Date of experience: March 11, 2019
Arkansas
1 review
3 helpful votes
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Poor customer service
February 15, 2019

Previously a great streaming service and worth the money, but has gone straight downhill since Sirius Radio take over. Cancelled service due to billing issues and absolutely NO customer support. The best they could offer was scripted email response, but no REAL answer.

Date of experience: February 15, 2019
New Jersey
2 reviews
8 helpful votes
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I ordered two separate orders within hours on one another and met the criteria for a bigger discount and Pandora absolutely REFUSED to combined my orders to give me $18.54 more off (5% more) because it was against their "state terms and conditions". They would rather lose a sale instead of keeping a good customer happy over the holidays. They rarely offer good sales and they are way overpriced anyway. Drew, a customer service supervisor, did not care at all about doing the right thing. He went strictly by the book. From now on, I will buy from Jared's. BYE BYE PANDORA!

Date of experience: December 14, 2018
New Hampshire
1 review
4 helpful votes
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"Are you listening?"
December 8, 2018

Repeatedly asks if I'm still listening. So I have to stop what I'm doing, wake up the computer and say that I'm still listening. Total pain in the neck. Deleted account and that is that.

Date of experience: December 8, 2018
New York
2 reviews
3 helpful votes
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Pricier than the rest
November 7, 2018

Its alright, but the bigger subscription cost than other similar services does not seem worth it. Not really impressed by it.

Date of experience: November 5, 2018
Oregon
1 review
4 helpful votes
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I paid for a annual family plan and after 3 months it quit working. No phone number to call and no reply to my email. After looking at their website they want me to all the information in all the dates for them to help me. Should they know that information from my account. That's virtually no customer service in my opinion.

Date of experience: November 4, 2018
GB
2 reviews
3 helpful votes
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Affordable
November 4, 2018

Lovely jewellery at affordable prices. Great for presents too. Shop can get too busy at peak times. Helpful staff

Date of experience: November 2, 2018
New York
1 review
4 helpful votes
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I signed up for pay account on my phone. When I tried to cancel I found out you can't cancel on a mobile device and I don't have a computer. I had to go to someone's house with a computer and follow very complicated instructions to cancel. This seems very shady to me and I will never sign up again. I learned my lesson the first time.

Date of experience: October 3, 2018
Nebraska
4 reviews
13 helpful votes
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Unlimited skips is a LIE
September 26, 2018

Once they get you to pay $5.00 a month for pandora plus with the understanding of unlimited skips then the complete music listening experiments goes to $#*!! All the channels begin to play horrible music that is nothing close to what you would expect and when you try to use unlimited skips it says song cannot be skip due to licensing agreement. So now that's almost all song. I had better music and more skips with the free version.

Date of experience: September 26, 2018
New Jersey
39 reviews
76 helpful votes
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#1 Choice
August 8, 2018

The ads are worth it for the free music. I'm not really sure if the recommendations it offers is a plus, but it provides good background music for my life.

Date of experience: August 7, 2018
California
76 reviews
124 helpful votes
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Love Pandora
August 6, 2018

All of my stations have the music I like. Pandora is really good because if you're feeling a certain mood you can go on pandora

Date of experience: August 5, 2018