PandaWill

I have spent well over $1000 on 2 cube tablets, mobile phones, bluetooth speakers, electronic cigarettes, shavers, halloween costumes and even seeds. Every single thing I have bought from them has been of inferior quality and has either been sent back (at my own cost) for repair which takes over 3 months each time or thrown into the bin as garbage. Pandawills customer service is truly appalling and I will never shop with them again. You have been warned!

BEWARE! They will Lie to you.

Someone updated my order status with a fake tracking number that after two weeks didn't return any information about the parcel. I had to contact customer support and then they gave me another tracking number which has just been posted by EMS which means that they had me waiting two weeks for a parcel that was not going to be delivered because the number was a FAKE.

Still waiting on the phone to arrive (if at all) I will definitely not be buying from this store at all in the future.

I bought smart phone from pandawill on 29/10/2015 $110.00usd. My order number *******, they shipped on 31/10/2015, track no RF*******SG, its arrived in my country Malaysia after 5 day. Items hold by customs for 10 days reason items unsealed. Then customs returned back to sender, till now I'm Waiting for new or refund my money back, I never get anything from pandawill, their said not responsible for items rejected by customs. I sent a lot of emails to customer care pandawill, their answers still waiting for parcel are was transit in Singapore now. I'm waiting for 7 month but didn't get anything. Their don't take responsibility for that and blame me my country. Pandawill really fraud and cheating me. I advise for those international consumers /customers don't deal with pandawill, don't take risks. Fraud..

Stay out of clearance items or bellow 100$ phones. They will break after very little use and panda will only give you 5$ for repairs. If it cannot be repaired you have to ship it back, pay for the shippment and pray to get your device back. Most of the times you will get the item back without any repair. Refund? Not an option. Bought a Cloudphone for 75$. After one week microphone failed. After 1 month touchpanel peeled off and stopped working. Very little use. It belonged to an old lady. Pandas response? Its a cheap phone, bad luck. Have to admit customer service was a lot better when they started. Had made a lot of purchases of them and did not have any problems but not anymore. The store has changed for worse.

Do not buy ever at Pandawill.com, except you can wait for your device sometimes more than two months, and if you expect the device to work forever. As when it comes to problems, they are unable to communicate and help you in your problem. I have ordered several phones from them, all of them had problems. And when I sent them back, they told me not all accessories were in the box, though I am sure I sent everything back. They will take your money and show the finger.
Ah, and they told me at the beginning of January that they will send back the item for repair at the end of February. THIS IS NOT A CUSTOMERSUPPORT. Pandawill is not a trustable company, do not ever buy from pandawill.com.

I bought a phone last year, on December 19th to be specific, and I still haven't got it. I've been contacting Pandawill's resolution center since January and all they've kept saying is "Please wait for a little more time, we will contact you when we have any information about the package". I'm pissed off, it costed me $77.47 and they haven't refunded my money or sent a replacement. I'm totally angry because I've needed that money many times and they don't want to give it back to me. I already decided I will never buy from the again and I ENCOURAGE EVERYBODY TO STOP BUYING FROM THEM BECAUSE THEY'VE STOLEN MY $77.47 and they don't want to give me a solution since more than 10 months ago.

I brought a mobile phone from pandawill on 2 dec 2015(made the payment). Took insurance, paid for special postage. With out my knowledge pandawill converted it a free shipment. When i contacted them they said postal service is not available in my place, But the fact is i live in downtown and we have that postal service.
When ever i email them they said" international postage it will take time". Till date (almost 2 months)same reply. Now they are saying. They will investigate and it will take a bit longer and advice me to be wait.
NEVER EVER I WILL BUY FROM THESE FRAUD CHINESE companies... FRAUD COMPANY AND FRAUD BUSINESS TACTICS...

Basically I used a zip of ******* instead of ******* which for some reason caused DHL to fail to deliver (I've never had any problems with deliveries before). Pandawill.com support were completely incapable of tracking the package.

All they kept saying was "Check your local USPS", even after I'd been there in person and USPS had confirmed that they do not handle DHL packages. Then they said their shipping agency had taken the week off as vacation! A whole company on vacation for a whole week. That's great for the customer.

Finally now that it appears as though the package will be returned - BECAUSE I NEVER GOT THE CHANCE TO CORRECT THE ADDRESS BECAUSE THEY HAD NO IDEA WHERE THE PACKAGE WAS FOR > 1 MONTH - I have to pay $15 in delivery costs. Wtf. Avoid.

I know a lot of people will disagree with me on this but this is the way I feel...

If you buy from websites based in China a good rule of thumb is don't buy technology (phones, computers, cars etc...) and food (baby food, formula etc...).
If you buy anything at all... textiles and cheap plastic things like cd holders and make sure they aren't priced over $5. This goes for palm reading too.

PS. Don't order more than one item at a time that way your never out more than $5.

"Unfortunately I have no other choice than leaving a bad review here. I got the phone in a two weeks time and the item was as described but the back button stopped working after a couple of months. After contacting Pandawill I've been told to pay the shipping costs to send it back to them and they would then repair it. I don't understand why I would have to pay shipping costs if the product isn't working well nor do I know what I'm supposed to do all the time they will take to fix it. Sorry, it's probably not about the phone but about Pandawill."

As Slow as Turtle.

The "famous" retailer PandaWill became a great disappointment for me.

I ordered a very simple thing: Pen with invisible ink. It's a funny one and you feel yourself as a spy when you are writing down something by an invisible ink. You may read your notes in the UV-ray. The price of the pen is funny too - $0.99.

The shipping was hard! It seemed the PandaWill sent my parcel through the billions kilometers and the thousands galaxies. The delivery took a month of Sundays, 95 days.

If you like this product you may buy it elsewhere not at PandaWill.

It was my first order at PandaWill, it was my last order there!

After sell service is just a name and big joke
No service!
Bunch of crooks
Bought cell phone (178us$)
Drop dead after 3 weeks
Send back for repair - after 3 month - no date for sending back repaired phone
Received other phone - drop Dead after 1 week
Now ask for new No new - only refurbish - why?
Received not OEM phone
I will not going to be rich or poor with those 178$
But be careful U put your money on deer horn
Garbage Chinese stuff
Order # ******* Rma # WC*******

THIS COMPANY CONTINUALLY RIPS PEOPLE OFF; THEY ARE THIEVES; THEY WILL PROMISE YOU THE WORLD WITH NO INTENTION TO DELIVER.
I purchased a smart phone (over $ 300). From the start things went wrong. It took 2 weeks for process the order (they said 2 days) it turns out they do not have the phone; long story short I received the phone after 69 days to be surprised that the Camera does not work and few scratches on the screen (clearly an used phone); And the emails marathon started;
- They requested photos and videos.
- They asked me to repair it in my country for a "reasonable amount" and record the process for their approval ……
- Finally they asked to return it only for reparation (which I refused! Will take 65 days to get there and another 65 days to have it back)
Up to now I have sent 30 emails (an email everyday) asking for replacement or refund; to receive the same response yet signed by different name ( clearly that Pandawill has only one person but with a million English names), their only response is SEND BACK THE PHONE FOR REPARATION; according to their policy they don't accept replacement nor refund.! In conclusion; if you want to waste your money deal with Pandawill, they are professionals at steeling you hard work money.