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PandaHall

How would you rate PandaHall?
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Florida
1 review
3 helpful votes
Follow Annette F.
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Best company ever!
September 24, 2016

I have purchased products from Pandahall for three years and have received all orders accurately and in a timely matter. I have made over 100 jewelry sets to be given to my family and friends. All have held up extremely well. I find the pendants to be absolutely beautiful. The reasonable prices have helped me to continue enjoying a hobby I love

Date of experience: September 24, 2016
Nevada
1 review
0 helpful votes
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Love this site!
July 9, 2020

I have used PandaHall for several years and they never disappoint! They have great deals regularly, and shipping is always faster than expected. I'd definitely recommend them for your wholesale needs.

Date of experience: July 8, 2020
Michigan
3 reviews
7 helpful votes
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I have ordered a few times from Panda Hall, I love everything, even better than expected. Sometimes the freight can be a little pricey, but I take that into consideration with what I am purchasing. Some people have complained that it takes too long, I live in Michigan in the USA, It is coming from China, So you got to allow time, I have been pleased with how quickly I receive my products. If you pay attention to your cart, it says if they can ship right away or how many days. I would not hesitate to order from them.

Date of experience: December 19, 2015
Canada
1 review
1 helpful vote
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Bad business.
September 14, 2022

I was looking at the picture of the item as l ordered it. They are telling me that l ordered something else and are just giving me the run around. There are many reputable companies out there to deal with this is not one of them.

Date of experience: September 14, 2022
India
2 reviews
2 helpful votes
Follow utsav k.
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Well, my daughter loved the beads that I got from them last week from Pandahall.com. I am not an expert, but I'm sure on this one I did great, because my 14 year old was very happy to see them. She likes this jewellery and I just thought to get her some like as casual Christmas shopping. I hadnt bought anything from them before but my daughter had and so I thought to get her something from there itself. The variety of designs out there was overwhelming and well the truth is I struggled to make a choice. But eventually, Im happy with the purchase and the quick delivery.

Date of experience: December 26, 2017
Illinois
1 review
15 helpful votes
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They offer items for sale and let you pay for things they don't have to sell. They hold your money for months and then when they refund you, it's to a cash account on their website. You have to jump through lots of hoops to actually get a refund. They tell you they shipped your items when they have not and send fake tracking numbers repeatedly, then blame Fedex, DHL, USPS and UPS for the confusion. They out and out lie about what is going on with orders and when you do get your order, it is often not the item you bought. Then they make you pay to return it which is expensive, so they know you won't. It's a racket that depends on first time buyers, not repeats.

Date of experience: October 11, 2013
Spain
1 review
0 helpful votes
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I am customer since 2012
December 17, 2019

I am a customer since 2012, i order every month once or twice a month. They have an excellent customer service. Only a few problems during 7 years of good service, and they always have give me a good and satisfactory solution.
I know they make all possible to pack my order fast, They attend my suggestion to ship by Fedex because are the only ones who makes fast and good clear customs duties in my city.

Date of experience: December 17, 2019
Wisconsin
1 review
7 helpful votes
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HORRIBLE customer service
February 24, 2020

This company is just horrible if you have a problem with your order. I had broken wing charms (I ordered four bags of 200pieces) all of the loops were breaking off when I went to use them on a split ring. I sent photos showing them the poor quality of their product. I had to email them over and over again and they were actually RUDE about it. First old me they would do NOTHING then said 30% off then said 40% off and finally after literally begging them to refund or replace their horrible quality product they agreed to refund the amount. I feel like I had to BEG to get them to rectify this matter. I even offered to send the charms back but they kept offering me a reduced price and suggesting that I sell them in my business! I don't usually write bad reviews but this was just the worst customer service I have EVER received.

Date of experience: February 24, 2020
RU
1 review
0 helpful votes
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I did not know!
November 10, 2020

I didn't know before that there is such a wonderful PandaHull store,
And I had to surf the Internet for a long time in search of good and inexpensive accessories for my crafts. And just recently on the network I came across this store! And to my surprise, the beads and accessories for my hobby turned out to be of good quality!
Yes, you need to pay for shipping separately, but it's worth it!
I definitely recommend this store for cooperation!

Date of experience: November 10, 2020
GB
2 reviews
0 helpful votes
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A Gem
April 16, 2021

I have been using Panda Hall for a few months now to source findings for the jewellery I make. I have been extremely happy with the quality of the products and the prices and also the delivery time. Whenever I have had a query a helpful response has come back from their customer service team within a very reasonable time. I will continue to use Panda Hall and would recommend them to others.

Date of experience: April 15, 2021
California
1 review
2 helpful votes
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To be honest, nothing negative happend for my order. I ordered from Pandahall after I visited seven different places searching for a necklace because their service and pricing were second to none. So once I got my package today, my necklace was very secure within it! And so elegance. I'm so excited! Will use this site again for my next order.

Date of experience: April 8, 2014
China
1 review
2 helpful votes
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It sells good beads, though some products have got a little bit chromatism. And shipping takes a lot of time, but it's worthwhile. When I received the skyblue handmade silver foil glass pendants with leaf style, my trouble was being solved at moment.

Date of experience: April 15, 2014
Canada
1 review
1 helpful vote
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Great service!
April 25, 2018

I am pleasantly surprised with this site and the high level of customer service I received, while placing my order online. This website is easy to maneuver around and has a lot of options in terms of product availability. My order came right on time and the quality of the items I purchased were just exactly as shown online. Sometimes when ordering products online, especially for the first time, you can never be sure what youre going to get, but with Pandahall there was no surprises. I will definitely be ordering from them again in the near future

Date of experience: April 24, 2018
Singapore
1 review
17 helpful votes
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Don't ever buy from them! Products are lousy and actual products quality do not look like their pictures at all! Bought stainless steel rings from them and defects were found. Email their customer service and they asked for pictures of defects again and again. They dragged until iver 10 days and finally told you that the deadline for return are over. Absurd! You will regret if you buy from them. Wasted my USD60+!

Date of experience: October 21, 2014
Canada
1 review
4 helpful votes
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I'm used to mangano calcite beads being uv reactive. These were not. In photo, mangano calcite beads at left were mine from another vendor. The ones on the right are the ones from PanadaHall, and only glow as white would under black light. They should be dark coral.
I contacted customer service and shared my concerns. They basically gave me the runaround, asking for proof, which I provided, and then asked again. They just insisted that they are pink mangano calcite beads. It IS possible that they are calcite, but of such low quality that they don't glow. Either way, they weren't a good product, they didn't refund my money and didn't care.

Date of experience: July 22, 2021
Sri Lanka
1 review
1 helpful vote
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A great selection!
October 24, 2017

I wanted some jewellery chains to complete my jewellery set for a special function and I was looking for a rich look jewellery. Such a great selection! I never thought I will be able to find jewellery chains like those. But I was. Panda hall chains... They were actually amazing. And I got them as soon as possible according to my need so that I have to thank their service though I am abroad. I got them without any harm as they were well packed. Anyone can be assuring of the quality of their products because they always launch a customer oriented fast service. Thanks Panda hall!

Date of experience: October 23, 2017
Massachusetts
1 review
0 helpful votes
Follow DIANE D.
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I get my wholesale jewelry supplies at PandaHall because they offer quality merchandise for the best price. I am always excited to get a new order because I know it will be top quality and beautiful. I have a large website and a successful jewelry line and PandaHall has helped me get there!

Date of experience: November 24, 2020
GB
1 review
2 helpful votes
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Very pleased with my beads! My kids and I love making jewellery together, so we were looking for some affordable beads that wouldnt chip or break. These are really colourful, and the intricacy of the design is much better than I expected! We were also pleasantly surprised by how many beads were included in our package we were able to make several necklaces from our purchase, each one different from the others. I would absolutely recommend buying these theyre a steal for the price.

Date of experience: December 2, 2017
California
1 review
5 helpful votes
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When I asked other jewelry beads they all told me... I went in pandhall a few months back after I had been laid off from my job. Needless to say, I was looking to sell some of my jewelry in order to make end meet. Definitely a family-like experience. As a jewelry maker with 36 years old I can say pandahall is a good place to go. Their service is exemplary and I konw because I bought beads many times on a wholesale level. Hope get more coupon.

Date of experience: May 21, 2014
New York
1 review
0 helpful votes
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I love their products!
September 15, 2018

I am very happy with all the wonderful products on this site.
I will be ordering more from this site, as they have so much to choose from.
Delivery is always fast, so I am happy about that.
I also am very Impressed with the quality of the items I have ordered in the past.
I will Definitely recommend this site to others that are looking for items for their crafting projects.

Date of experience: September 14, 2018

Overview

PandaHall has a rating of 3.8 stars from 333 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PandaHall most frequently mention customer service, good quality and great prices. PandaHall ranks 2nd among Beads sites.

service
118
value
117
shipping
117
returns
68
quality
113